Ratings based on 1,322 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Guest Relations, Hotel Management
Dear Brad,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Akumal
by A verified traveler
Posted 2 Dec 2024
Friendly helpful staff great family atmosphere beachs clean and well maintaned
Comment from Hotel Management
3 Dec 2024 by Guest Relations, Hotel Management
Dear Jacqueline,Thank you for your wonderful feedback! We’re delighted you enjoyed the friendly staff, family atmosphere, and pristine beaches. We hope to welcome you back soon! Kind regards from MexicoAhiram TavarezGuest Relations DepartmentBahía Principe Luxury Akumal
by A verified traveler
Posted 2 Dec 2024
Clean, friendly staff good atmosphere great place to relax
Comment from Hotel Management
3 Dec 2024 by Guest Relations, Hotel Management
Dear Christopher,Thank you for your kind words! We’re thrilled you enjoyed a clean, relaxing atmosphere and friendly service. We look forward to welcoming you back! Warm regards from the Riviera Maya,Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Akumal
by A verified traveler
Posted 29 Nov 2024
Had a great time, food was good, and loved that with the luxury resorts we had access to all four resorts from Bahia Principe, which included dining! However rooms were outdated and AC didn’t work. Everything else we enjoyed!
Comment from Hotel Management
30 Nov 2024 by Guest Relations, Hotel Management
Dear Hector Thank you for your kind feedback! We are delighted you enjoyed the dining options and access to all four resorts within our complex. It’s wonderful to know that most aspects of your stay met your expectations. We regret that your room and air conditioning did not meet the standard we aim to provide. Your comments are valuable to us, and we will address these concerns with the appropriate teams. We hope to welcome you back in the future for an even better experience. Please let us know if we can assist with any future plans. Warm regards from the Riviera Maya, Ahiram TavarezGuest Relations DepartmentBahia Principe Luxury Akumal
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Guest Relations, Hotel Management
Dear Joshua,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards from Mexico!Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Akumal
by A verified traveler from Red Deer
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Javier Gomez, Hotel Management
Dear Sharon,Thank you for your fantastic review and for choosing our hotel. We are glad to hear that you had a memorable stay. We look forward to serving you again in the future!Warm regards,Javier Gomez, Guest Relations Department
by A verified traveler
Posted 22 Nov 2024
Akumal hotel the best vacation ever
Comment from Hotel Management
22 Nov 2024 by online reputation, Hotel Management
Thank you so much for your wonderful feedback! We’re thrilled to hear that your stay at our Akumal hotel was the best vacation ever. It’s always our goal to create unforgettable experiences for our guests, and your kind words mean the world to us.We can’t wait to welcome you back for another incredible getaway!Warm regards,Luis Loya Bahia Prinicipe Team
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear Melissa,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Akumal
by A verified traveler from Glenmont
Posted 19 Nov 2024
The infinity pool was amazing. Staffers were polite. We had access to the other properties and restaurants, which was nice, but booking was entirely too difficult, and the Brazilian restaurant was not available a single night of our stay, and this was echoed by many other guest we met. The property needs a lot of updating. I’m not quite sure what was luxury about it in comparison to the other resorts.
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear Guest,Thank you for sharing your thoughts! It's great to hear that you enjoyed the infinity pool and found the staff polite and welcoming. Having access to other properties and restaurants is definitely a nice perk, and we're glad you took advantage of that feature.We truly appreciate your feedback and hope that, despite the challenges, you were able to create some memorable moments during your stay. Your insights are valuable as they help us continue to improve. We’d love the opportunity to welcome you back for an even better experience in the future!Sincerly,Luis Loya Bahia Principe Team
by A verified traveler
Posted 19 Nov 2024
We were overcharged at every opportunity from sanitation, to the shows and the spa. Our first room was bad, AC, refrigerator and toilet not working at all, so we had to pay to get a working room (over$500USD).
Some of the staff were very friendly while others should not be in the service industry if they hate people that much.
The reservation requiring restaurants were hit or miss, overall the food was OK. However there is no food at the pools AT ALL. I can understand this is to keep animals away and the pool areas clean, but this also creates a huge problem of the only available food at lunch time running out and having very long lines for what little food is available.
Last the area was very secluded and getting anywhere in a taxi was very expensive. The Hacienda area for shopping was just 30 vendors all selling exactly the same stuff at super inflated price, like over $60usd for a bad pair of shorts (not worth it at all) but it's $50 one way to playa in a taxi to go shopping so they know they can charge you whatever they want.
Overall we will not be returning to this resort or hotel chain. I have stayed at many other resorts and feel food, prices, and hospitality are better elsewhere.
Comment from Hotel Management
19 Nov 2024 by Guest Relations, Hotel Management
Dear Brady,Thank you for sharing your feedback. I’m truly sorry for the issues you encountered with room conditions, dining options, and transportation costs. We aim to provide a seamless and enjoyable experience, and it's disappointing to hear we missed the mark in several areas.Please know that your feedback has been shared with our management to address these concerns and improve our services. We hope we might have another chance to provide you with the exceptional stay you deserve.Warm regards, Ahiram TavarezGuest Relations DepartmentBahía Principe Luxury Akumal
