Ratings based on 1,355 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 27 Nov 2024
I have bern to these resorts 4 times. Very disappointed in how unkept and rundown it was. Buffett had limited varieties as it had the same food all week. The main pool was fun but people throwing up in garbage cans and people bringing their own music on huge boombox so we cant hear any other music announcements was a bit much. We spent a lot if time at Coba as it was cleanerand more under control We wont be back
by A verified traveler from Elgin
Posted 22 Nov 2024
The hotel was beautiful. the grounds were amazing. The staff was great, especially Mateo. He was so helpful and friendly; he made our stay fantastic!
I did not like the al la carte situation. There were no reservations available for any restaurant at all during our stay. We were forced to eat at the buffet for all of our meals every day. While the buffet had great options, it would have been nice to eat at a restaurant at least once.
Comment from Hotel Management
23 Nov 2024 by Javier Gomez, Hotel Management
Dear Teresa,Thank you for sharing your incredible review with us. We are delighted to hear that you had a wonderful experience and look forward to welcoming you back in the near future.Sincerely, Javier Gomez, Guest Relations Department
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Online Reputation, Hotel Management
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.
by A verified traveler
Posted 21 Nov 2024
I liked the very large selection of food that your buffet had and all very delicious, every day I had something different. I also liked the drinks the drinks were amazing and the stuff was so friendly. By far my favorite was the massage I experienced two different ones and they were phenomenal such a great experience. I was there celebrating my birthday and the room decorations made my day feel so special thank you all so very much!
Comment from Hotel Management
21 Nov 2024 by onlinereputationbptul, Hotel Management
Dear Yesenia,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the variety and quality of our buffet, as well as the delicious drinks. It's also fantastic to know that our team made a positive impression with their friendly service.We are especially delighted to hear you had such an amazing experience with our massages – it sounds like the perfect way to unwind and celebrate your birthday. We hope your special day was filled with joy and relaxation!We look forward to welcoming you back for another unforgettable stay!Warm regards,
by A verified traveler
Posted 20 Nov 2024
Food is not good, and drinks are ok people are not the kindness that Fernando guy that make reservations for the diner super rude over all I wouldn’t stay here again
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear guest,Thank you for sharing your feedback. We’re glad to hear that you enjoyed some aspects of your stay, and we appreciate your comments. We strive to provide a welcoming environment for all our guests, and your insights will help us improve in the future. We hope you'll consider staying with us again and that we can provide you with an even better experience next timeSincerly, Luis Loya Bahia Principe Team
by A verified traveler
Posted 20 Nov 2024
The staff is so nice and attentive my kids absolutely loved this place. Going back next summer.
Comment from Hotel Management
20 Nov 2024 by Guest service relations, Hotel Management
Dear guest,Thank you for your lovely feedback! We're so happy to hear that the staff made your stay special and that your kids had such a wonderful time. Knowing you're planning to return next summer means the world to us. We can’t wait to welcome you and your family back for another fantastic vacation!Sincerly,Luis Loya Bahia Principe Team
by A verified traveler
Posted 19 Nov 2024
The rooms are nice and clean, the staff is amazing. The bufete restaurants have food for everyone, but they play horrible music (all songs are sang by the same female in a horrible jazzy/ lobby tone). The App sucks, sometimes it works, some times it doesn’t. The availability to book specialty restaurants is very limited ( not sure if it is an app issue or booking capabilities of the restaurant). When you book, you can never talk to a person, no way to communicate directly to the hotel. The activities and shows are very good. Overall the place is very good.
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear guest,Thank you for sharing your experience! We're delighted to hear that you enjoyed the clean and comfortable rooms, the amazing staff, and the variety of food options at the buffet restaurants. It's wonderful to know that the activities and shows added to your enjoyment, making your stay even more memorable. We're so glad you found the overall experience very good, and we hope to welcome you back again soon for another great visit! SincerlyLuis Loya Bahia principe team
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Javier Gomez, Hotel Management
Dear Daniel,Thank you for your fantastic review and for choosing our hotel. We are glad to hear that you had a memorable stay. We look forward to serving you again in the future!Warm regards,Javier Gomez, Guest Relations Department
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Javier Gomez, Hotel Management
Dear Trevor,Thank you for your fantastic review and for choosing our hotel. We are glad to hear that you had a memorable stay. We look forward to serving you again in the future!Warm regards,Javier Gomez, Guest Relations Department
