Ratings based on 998 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 27 Oct 2024
I didnt like anything. The beds were old. The pillows were older. Bed bugs and pubic hairs on the dirty bed. I couldnt even go to bed after a Halloween party. Had to drive 40 miles home. Strongly advise to not stay at this property. I stay at Red Roof in Belden Village all the time and its clean and no bed bugs. Waiting on my refund. Calling health department.
Comment from Hotel Management
4 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Candice, I appreciate you sharing your feedback following your stay at the Red Roof Inn Akron. I was saddened to read that your stay fell short of your expectations due to uncleanliness, the pillows not being to your liking and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler from Cheshire
Posted 16 Oct 2024
Safe
Comment from Hotel Management
22 Oct 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Dewan,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 4/5 score and comments regarding your recent stay at the Red Roof Inn Akron. It's wonderful to hear that you felt safe staying with us. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Marc, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Hello Ken, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Sep 2024
Good
Comment from Hotel Management
2 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Cuong,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AKRON. At Red Roof we are happy to know that you made us your choice of stay and had a good visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Sep 2024
They’ve upgraded the rooms very nicely and comfortable beds.
Comment from Hotel Management
12 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Akron. I was pleased to hear that the upgraded rooms and the comfortable beds were to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Sep 2024
Staff are too good and polite but i can see cockroaches and spiders in washroom and also at some places in room
Comment from Hotel Management
9 Sep 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Shashank,Thank you for telling us about your recent visit at RED ROOF INN AKRON. I was happy to read that our polite staff met your expectations. However, I was saddened to read that the insects you reported hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Best regards,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Aug 2024
The worst place i ever stayed
Comment from Hotel Management
1 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Jimmy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AKRON. You indicated that your experience did not meet your expectations at our hotel, resulting in a 1/5 score. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Aug 2024
I checked into the hotel. The room I booked wasn't available so they "upcharged" me for a room that was available. The TV in the room didn't work. I went back down to the office but there were other customers with problems. I went back to the room and tried to call the front desk but the phone didn't work either. I went back to the front desk in the moring and they said they would check the TV and fix it or move me to another room. They didn't fix the TV and did not offer to move me to another room. I had to ask twice. I was finally moved to another room. The rooms are at best OK. The fixtures in the shower in the second room were pulling away from the shower stall. I won't stay here again.
Comment from Hotel Management
30 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello KimberlyThank you for sharing your honest feedback following your recent experience at the RED ROOF INN AKRON.The issues you described such as the tv not working, the bathroom fixtures and the lengthy wait for a solution was truly regrettable to read. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We would greatly appreciate the opportunity to provide a better experience at another location.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
