Ratings based on 53 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2019
The baths overlooking the ocean were great. The lobby has been renovated with a stunning view. Our room was old and while still nice in need of refurbishment.
by A verified traveler from Hong Kong
Posted 13 Feb 2019 on Hotels
We have two bookings at Ginpaso. The confirmation were at i) 152910064560 for two rooms (one for Mr. Chung's two people family and one for Mr. Leung's four people family) and ii) 154643907173. In checking in, we found there is only booking ii) above are with bath room inside the room though the facilities as stated in each of the conformation statements are with Bath Room Facilities inside the room. We try to fight with the hotel management as well call in to Hotel.com to seek help. Though we spent one hour in talking to your agents as well 30 minutes to the hotel management team, we were still unable to get all three rooms with Bath Room. They admit their fault but no remedy possible as the hotel is totally full. Please take it as my official complaints to both Hotel.com as well as Ginpaso and I demand to have 50% room rate discount on the Leung's 4 rooms booking under confirmation number at 152910064560 as the Family are suffered with no Bath Room Facilities inside their room as quoted in the conformation facilities which is indeed a breach of contract.
by Seet
Great onsen, beautiful meals.
Posted 9 Apr 2016 on HotelsSaw the photos of the outdoor onsen. Was fascinated by it. It took 30min to check in. I emailed them 4days before to enquire about transport. But no response. Seems that they didnt know english. The onsen didnt disappoint luckily. The dinner was beautifully presented and delectable.
Recommended
for Everyoneby A verified traveler from New Jersey
A Lovely Hotel Overlooking the Seto Inland Sea
Posted 3 Oct 2015
Pros: The food and onsen.
Cons: Communication with non-Japanese speaking guests.
Location: A beautiful location on the sea.
The Ginpaso is an excellent Japanese-style hotel overlooking the Seto Inland Sea. Although it's designed with Japanese tourists in mind, non-Japanese are made to feel welcome. The rooms are comfortable and immaculate. The food is superb, and the hot spring is the best way to relax after a long day of travel or sightseeing.
Recommended
for Everyoneby A verified traveler from San Francisco
A Wonderful Japanese Ryokan Experience
Posted 15 Jul 2015
Pros: Everything I mentioned above.
Cons: They could use a bit of paint on the outside.
Location: Ako is a sweet little non-touristic town. We enjoyed exploring Ako and Himejii Castle was a short train ride away.
The RIHGA Hotel was an amazing place to stay. Go for the baths and love the rest. The hosts lined up to bow to us when we arrived with the women all wearing kimonos. We slipped off our shoes and put on slippers which we wore the whole time we were at the hotel. Our shoes reappeared when we left to go out. The room was a traditional tattami matt room with futons to sleep on with a view of the ocean. Then the onsen, the baths, were the best part. The baths overlooked the ocean and so you were in lovely hot water listening to the waves crash on the beach and the birds flying and chirping. The breakfasts were amazing: beautiful presentation and little dishes just kept arriving, everything being really good. We also ate dinner there two nights with the same wonderful experience. The hotel recommended two excellent restaurants for the other two nights we were there. The staff's English was okay, but they clearly don't get many foreigners at their hotel which for us was a plus. The whole staff bowed to us when we left. Wonderful.
by A verified traveler from 兵庫県
Posted 14 Aug 2020
宿のアンケートにも書きましたが夕食でアレルギーがあると伝えたにもかかわらず、その後食材を平気で朝食に出されました。命にも関わることなので、しっかり申し送りしてほしいです。また、宿のアンケートに書いたのに何の反応もないのも不誠実だと思いました。それ以外は快適だったので、残念です。
by A verified traveler
Posted 11 Aug 2020 on Hotels
by A verified traveler
最高のおもてなしをありがとう！
Posted 7 Jun 2020 on Hotels口コミが良かったので今回の滞在を決めたのですが写真通りの絶景のお風呂で大変満足しました。
料理も食べ切れないほどの量で味も美味しくほんとにぜいたくな1日を過ごさせてもらいました。フロントからの景色も本当に絶景で夜はバーになっていてまたふいんきが違う感じがまた素敵でした。
部屋よりもロビーで時間をすごしたかったぐらいです笑
この日がわたしの誕生日だったんですが、とても素敵な日になって良かったです。
by A verified traveler
Posted 19 Feb 2020 on Hotels
by A verified traveler from 兵庫県
Posted 30 Dec 2019
宿泊室が最悪でした。エクスペディアの事前資料ではオーシャンフロントでしたが、実際は窓の真正面が古びたホテルの建物で海は端の方に少し見える程度。部屋も価格の割には狭く、エレベーターを降りたあと非常に急な階段を登る所にあり、閉口しました。
これまで毎年海外旅行でお世話になりましたが、これからは御社を使うことはありません。
