Ratings based on 186 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
I loved everything about my stay at the Akita Castle Hotel and was sad to leave. I’d definitely stay there again.
Comment from Hotel Management
7 Oct 2024 by akita, Hotel Management
Thank you very much for using our hotel. We were very happy to read your message of praise. It will also encourage our staff.Your message will encourage us and all of our staff will continue to work hard to help you have a comfortable stay.We hope you will use our hotel again the next time you visit Akita.Thank you very much for sending us your message.
by A verified traveler
Posted 24 Sep 2024
Excellent
Comment from Hotel Management
7 Oct 2024 by akita, Hotel Management
Thank you very much for using our hotel. We are very happy that you sent us your message of praise.All of our staff will continue to make efforts to receive such messages in the future.We hope that you will use our hotel again the next time you visit us.Thank you very much for sending us your message.
by A verified traveler
Rainy day in Akita
Posted 23 Jun 2024 on HotelsReallly large room. Really nice pillows (husk and foam).
Short walk to train station.
Comment from Hotel Management
29 Jun 2024 by akita, Hotel Management
Thank you very much for using our hotel. We were very happy to read your message of praise. It will also encourage our staff.We will continue to work hard, taking your message as encouragement.We hope you will use our hotel again the next time you visit Akita.All our staff are looking forward to seeing you.
by A verified traveler from Kent
Posted 13 May 2024
Restaurants close early and some require reservations. I arrived late the first night and didn’t know that the restaurant was not open to public or guest the second night so I had to eat at 7-Eleven each night. 7-Eleven is on property was a lifesaver.. not many restaurants in the area but hotel was fantastic
Comment from Hotel Management
14 May 2024 by akita, Hotel Management
Thank you very much for using our hotel. I have read your message. We apologize for the lack of information on our part. There are other Chinese and Japanese restaurants within the hotel, and if there are seats available, you can also use them on the day. I apologize again for not providing you with any guidance. Please do not let this happen to you, and we would be grateful if you could use us again when you come to Akita again. Please send us a message,Thank you very much.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Sad experience
Posted 24 Mar 2024 on HotelsStaff did not know English. I had had difficulties in communicating with them at Reception. I was charged 50 per cent extra for 3 hours early chech in. I felt it was unjust enrichment considering that 11 am was check out and 3 pm was check in. I myself checked out at 7 am.
Comment from Hotel Management
2 Apr 2024 by akita, Hotel Management
Thank you for staying and a valuable message.Sorry for delay response.We are sorry for this inconveniense that we could notcommunicate with you inEnglish.We understand your opinion.However, the50% extra charge is for the date of cheak in.Booking room is the contract which the room charge youbooked is from 15:00cheak in until 11:00cheak out.If guest check out earlier 11:00a.m, we don't discount the room charge.If guest check in later than 15:00, either.Thank you for your understanding.We will look forward to serving you again.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Great hotel is all I can say. It was a wonderful base for my parents and I to explore the city and the surrounding countryside. We loved the elegant Lotus bar.
Comment from Hotel Management
19 Mar 2024 by akita, Hotel Management
Thank you for sending the use of our hotel and a message. As you were satisfied, we staff feels very glad, too.When there was an opportunity to come to Akita again, I am glad if you can use our hotel. I have you send a message and borrow this place and give thanks again.
by A verified traveler
Posted 10 Mar 2024 on Hotels
by A verified traveler
Posted 1 Mar 2024
Friendly staff
Comment from Hotel Management
14 Mar 2024 by akita, Hotel Management
I appreciate your preferring our hotel to the hotel which is a number. I have you send a message regarding the staff and thank you. We are nice feelings if satisfied. The message which I had shares the staff. When you came to Akita again, I am glad if you can use our hotel. I have you send a message and give thanks again.
