Ratings based on 237 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from APO
Posted 13 Nov 2024
Good
Comment from Hotel Management
13 Nov 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for your feedback about your stay.I am very happy to receive your compliment.Encouraged by the words of our customers, so that you can spend your time more safely and comfortably,All of our employees will devote themselves to it.All of our employees are looking forward to your stay again.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊いただき誠にありがとうございます。また、ご宿泊に関しましてご感想をお寄せ頂きありがとうございます。お褒めの言葉を頂戴し大変うれしく存じ上げます。お客様からの言葉を励みにより安心して快適にお過ごしいただけるよう、従業員一同精進してまいります。またのご宿泊を従業員一同心よりお待ち申し上げております。
by A verified traveler
Posted 18 Oct 2024
Great place.
Comment from Hotel Management
18 Oct 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel. We appreciate your feedback regarding your stay. We are delighted to receive your kind words. We will continue to strive to provide a comfortable and reassuring experience for our guests, drawing inspiration from your feedback. We look forward to welcoming you back again.
by A verified traveler
Posted 27 Sep 2024
My 4- stars was for the front desk ladies, very helpful and pleasant. The breakfast i wish included Japanese food but needed western dishes as well. The bed was too hard. I never slept on a bed that hard before. The laundry was a plus. Close to train and taxis. Not good location of looking to shop or decent food.
Comment from Hotel Management
27 Sep 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
Thank you very much for staying with us.We would also like to express our sincere gratitude for your feedback on that occasion.We are very honored to receive compliments to the front desk staff.Based on the opinions we have received this time, we will devote ourselves to improving our services.If you have a chance, please use our hotel.All of our employees are looking forward to seeing you.
by A verified traveler
Posted 25 Sep 2024
Very clean and new. Staffs are nice. Parking is not enough but there’s a cheaper one nearby. Just the breakfast time end at 9am which is a bit too early.
Comment from Hotel Management
25 Sep 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.We would also like to thank you again for your feedback on your stay.We are very happy to hear that you are satisfied with your stay.However, we sincerely apologize for any inconvenience caused by parking and breakfast.Based on the words of our customers, all of our employees will continue to devote themselves to meeting their expectations.All of our employees are looking forward to your stay again.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊いただき、誠にありがとうございます。また、ご宿泊に関しましてご評価をお寄せ頂き、重ねてお礼申し上げます。お客様からの評価を励みに、より安心して快適にお過ごしいただけるよう、従業員一同精進してまいります。またのご宿泊を従業員一同、心よりお待ち申し上げております。
by A verified traveler
Nice stay for a ast mi. Booking
Posted 27 Jul 2024 on HotelsReally easy and convenient. Stay the check-in and check out. Process was so simple with the automated system. The room was a typical small japanese room, but it was clean and well organized
Comment from Hotel Management
27 Jul 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel (Toyoko Inn Akishima Station South Exit).We would also like to thank you again for your feedback regarding your stay.We are very honored to receive your compliments on our cleanliness.We will continue to strive to meet your expectations based on your kind words,We will do our best to meet your expectations in the future.We look forward to welcoming you again.Translated with DeepL.com (free version)
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
21 Jul 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
Brook様この度は当ホテルにご宿泊いただきまして、誠にありがとうございます。お客様からお褒めのお言葉を頂戴し、大変光栄でございます。まだまだではございますが、皆様に快適にお過ごし頂けるホテルを目指して精進してまいります。またのご宿泊を従業員一同心よりお待ち申し上げております。東横イン昭島駅南口Dear BrookThank you very much for staying at our hotel.Thank you for the nice review. We will continue to strive to be a hotel where our guests can spend their time comfortably.We look forward to your stay again.Thank You!Toyoko Inn Tokyo Akishima-eki Minami-guchi.
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
27 Jul 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
この度は当ホテル（東横イン昭島駅南口）にご宿泊いただき、誠にありがとうございます。また、ご宿泊に関しましてご感想をお寄せ頂き、ありがとうございます。お褒めの言葉を頂戴し、大変うれしく存じ上げます。お客様からの言葉を励みに、より安心して快適にお過ごしいただけるよう、従業員一同精進してまいります。またのご宿泊を従業員一同、心よりお待ち申し上げております。
by A verified traveler
Posted 5 Jul 2024
I really liked how the staff helped me getting to the right train station and called a taxi for me. They helped me so much. Thank you!! Will definitelly stay there again.
Comment from Hotel Management
6 Jul 2024 by 東横INN昭島駅南口 くちこみ担当, Hotel Management
この度は当ホテル（東横イン昭島駅南口）にご宿泊いただき、誠にありがとうございます。また、ご宿泊に関しましてご感想をお寄せ頂き、ありがとうございます。お褒めの言葉を頂戴し、大変うれしく存じ上げます。次回ご利用される際は、是非ご活用くださいませ。お客様からの言葉を励みに、より安心して快適にお過ごしいただけるよう、従業員一同精進してまいります。またのご宿泊を従業員一同、心よりお待ち申し上げております。
