Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Front Desk Miyaki, Hotel Management
Thank you for your interest.We look forward to welcoming you again!
by A verified traveler
Posted 21 Nov 2024
I booked Akasaka by mistake, thinking it was Asakusa.
It's a little further from some of the tourist destinations in Asakusa and environs, but there is a WEALTH of dining options in the area, ranging from multiple convenience stores to a great dumpling and ramen place on the corner that's open from 11:00 am to 4:00 am, to a variety of very expensive and authentic-looking Japanese restaurants (clubs?) way beyond our reach. Lots of pedestrian traffic all day and night, feels very safe, subway 3 or 8 minutes away, also a Shinto shrine on a forested hill two blocks away if you want to get away from all the hustle and bustle. Room was spacious and comfortable, great bed and bath, washer/dryer in the room but the dryer function takes for ever...
Comment from Hotel Management
23 Nov 2024 by Front staff Sanu, Hotel Management
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We can't wait to host you again and provide another outstanding experience. Thank you for your honest feedback. We hope you had good memories about your travel in Japan. Best Regards
by A verified traveler
Posted 18 Nov 2024
Awesome location the building was well maintained and my bedroom with a balcony was amazing for budget traveler. I enjoyed my stay and plan on using this hotel when I stay in the akasaka area.
Comment from Hotel Management
21 Nov 2024 by Front staff Sanu, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
by A verified traveler
Posted 13 Nov 2024
Really great hotel, staff were soo helpful with accommodating every need we had, the area was really nice to walk around, and is a 15 minute transit to Asakusa, and Shibuya, a lot of food options nearby.
Comment from Hotel Management
14 Nov 2024 by Front staff Aung, Hotel Management
Dear guest, Thank you for choosing Centurion Hotel Residential, Akasaka. We hope you had a pleasant stay here at Centurion Hotel Residential. We are so glad that you liked our services and the location of our hotel. Our hotel is located in Akasaka, surrounded by many Japanese restaurants and very near to the areas like Roppongi, Shibuya, Harajuku and others. We hope you’ll visit us again soon.
by A verified traveler
Posted 11 Nov 2024
The room was weird. The bed was up against the veranda window so to get out of bed you needed to climb over partner or slide to the bottom. There was cupboard space but only 2 hangers. Safe was on the floor so had to lay on floor to work it.
It is a good spot to get around with some nice coffee shops really close.
Comment from Hotel Management
12 Nov 2024 by Front Desk Cui, Hotel Management
We would like to extend my sincere thanks for taking the time to share your wonderful experience during your recent stay with us. We apologize for the inconvenience caused by the inconvenient room layout issue. Please rest assured that I will be sure to share your comments with our team. We will do our best to make our guest stay more comfortable.We look forward to welcoming you back to the hostel, hopefully in the near future.
by A verified traveler
Posted 7 Nov 2024
Clean and Quiet
Comment from Hotel Management
8 Nov 2024 by Front Desk Cui, Hotel Management
We would like to extend my sincere thanks for taking the time to share your wonderful experience during your recent stay with us. We will continue to carry forward our service principles for the comfort and satisfaction of our guests.We look forward to welcoming you back to the hostel, hopefully in the near future.
by A verified traveler
Posted 7 Nov 2024
Great room. Lovely location. Super convenient and close to everything.
Comment from Hotel Management
8 Nov 2024 by Front Staff Sumi, Hotel Management
Dear guest, Thank you for choosing Centurion Hotel Residential, Akasaka. We hope you had a pleasant stay here at Centurion Hotel Residential. We are so glad that you the location of our hotel. Our hotel is located in Akasaka, surrounded by many Japanese restaurants and very near to the areas like Roppongi, Shibuya, Harajuku and others. We hope you’ll visit us again soon. Best Regards
by A verified traveler from PORTLAND
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Front Staff;Okamoto, Hotel Management
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Best Regards
by A verified traveler
Posted 1 Nov 2024
Small room but was perfect for us!
Comment from Hotel Management
1 Nov 2024 by front staff ;Sumi, Hotel Management
Dear Guest,Thank you for choosing Centurion Hotel Residential, Akasaka. Thank for your insightful review about your stay at the hotel. We strive to provide our guests with the best possible experience, so it is encouraging to receive positive feedback. We 're sorry for the inconvenience. We appreciate your understanding and cooperation during your stay.that the Family Cabin room has a limited space. We also offer larger rooms, such as the Premium Family Room and the Comfort Twin Room with a double bed and sufficient space for suitcases. we look forward to your next visit. Best Regards
by A verified traveler
Posted 29 Oct 2024
Friendly staff, but issues with cleanliness in the lobbies and halls. We saw a rat run out of lobby and a found a cockroach in the elevator. The room quality was fine, other than the AC vent on the ceiling which had lots of dust and humidity buildup. Older furnishings was expected, however having booked the most expensive room one would definitely expect more. Checked out early, no refund policy.
Comment from Hotel Management
30 Oct 2024 by Front staff Sanu , Hotel Management
Thank you for acknowledging the exceptional service provided by our staff. We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve. We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience. Sorry the early checkout does not includes the refund as our staff informed during your checkout according to your reservation policy. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests. Best Regards
