Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I booked Akasaka by mistake, thinking it was Asakusa.
It's a little further from some of the tourist destinations in Asakusa and environs, but there is a WEALTH of dining options in the area, ranging from multiple convenience stores to a great dumpling and ramen place on the corner that's open from 11:00 am to 4:00 am, to a variety of very expensive and authentic-looking Japanese restaurants (clubs?) way beyond our reach. Lots of pedestrian traffic all day and night, feels very safe, subway 3 or 8 minutes away, also a Shinto shrine on a forested hill two blocks away if you want to get away from all the hustle and bustle. Room was spacious and comfortable, great bed and bath, washer/dryer in the room but the dryer function takes for ever...
Comment from Hotel Management
23 Nov 2024 by Front staff Sanu, Hotel Management
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We're happy to learn that we have succeeded in providing a great guest experience at our hotel. Thank you for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. We can't wait to host you again and provide another outstanding experience. Thank you for your honest feedback. We hope you had good memories about your travel in Japan. Best Regards
by A verified traveler
Posted 18 Nov 2024
Awesome location the building was well maintained and my bedroom with a balcony was amazing for budget traveler. I enjoyed my stay and plan on using this hotel when I stay in the akasaka area.
Comment from Hotel Management
21 Nov 2024 by Front staff Sanu, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
by A verified traveler
Posted 13 Nov 2024
Really great hotel, staff were soo helpful with accommodating every need we had, the area was really nice to walk around, and is a 15 minute transit to Asakusa, and Shibuya, a lot of food options nearby.
Comment from Hotel Management
14 Nov 2024 by Front staff Aung, Hotel Management
Dear guest, Thank you for choosing Centurion Hotel Residential, Akasaka. We hope you had a pleasant stay here at Centurion Hotel Residential. We are so glad that you liked our services and the location of our hotel. Our hotel is located in Akasaka, surrounded by many Japanese restaurants and very near to the areas like Roppongi, Shibuya, Harajuku and others. We hope you’ll visit us again soon.
by A verified traveler
Posted 11 Nov 2024
The room was weird. The bed was up against the veranda window so to get out of bed you needed to climb over partner or slide to the bottom. There was cupboard space but only 2 hangers. Safe was on the floor so had to lay on floor to work it.
It is a good spot to get around with some nice coffee shops really close.
Comment from Hotel Management
12 Nov 2024 by Front Desk Cui, Hotel Management
We would like to extend my sincere thanks for taking the time to share your wonderful experience during your recent stay with us. We apologize for the inconvenience caused by the inconvenient room layout issue. Please rest assured that I will be sure to share your comments with our team. We will do our best to make our guest stay more comfortable.We look forward to welcoming you back to the hostel, hopefully in the near future.
by A verified traveler
Posted 7 Nov 2024
Clean and Quiet
Comment from Hotel Management
8 Nov 2024 by Front Desk Cui, Hotel Management
We would like to extend my sincere thanks for taking the time to share your wonderful experience during your recent stay with us. We will continue to carry forward our service principles for the comfort and satisfaction of our guests.We look forward to welcoming you back to the hostel, hopefully in the near future.
by A verified traveler
Posted 7 Nov 2024
Great room. Lovely location. Super convenient and close to everything.
Comment from Hotel Management
8 Nov 2024 by Front Staff Sumi, Hotel Management
Dear guest, Thank you for choosing Centurion Hotel Residential, Akasaka. We hope you had a pleasant stay here at Centurion Hotel Residential. We are so glad that you the location of our hotel. Our hotel is located in Akasaka, surrounded by many Japanese restaurants and very near to the areas like Roppongi, Shibuya, Harajuku and others. We hope you’ll visit us again soon. Best Regards
by A verified traveler from PORTLAND
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Front Staff;Okamoto, Hotel Management
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Best Regards
by A verified traveler
Posted 1 Nov 2024
Small room but was perfect for us!
Comment from Hotel Management
1 Nov 2024 by front staff ;Sumi, Hotel Management
Dear Guest,Thank you for choosing Centurion Hotel Residential, Akasaka. Thank for your insightful review about your stay at the hotel. We strive to provide our guests with the best possible experience, so it is encouraging to receive positive feedback. We 're sorry for the inconvenience. We appreciate your understanding and cooperation during your stay.that the Family Cabin room has a limited space. We also offer larger rooms, such as the Premium Family Room and the Comfort Twin Room with a double bed and sufficient space for suitcases. we look forward to your next visit. Best Regards
by A verified traveler
Posted 29 Oct 2024
Friendly staff, but issues with cleanliness in the lobbies and halls. We saw a rat run out of lobby and a found a cockroach in the elevator. The room quality was fine, other than the AC vent on the ceiling which had lots of dust and humidity buildup. Older furnishings was expected, however having booked the most expensive room one would definitely expect more. Checked out early, no refund policy.
Comment from Hotel Management
30 Oct 2024 by Front staff Sanu , Hotel Management
Thank you for acknowledging the exceptional service provided by our staff. We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve. We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience. Sorry the early checkout does not includes the refund as our staff informed during your checkout according to your reservation policy. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests. Best Regards
by A verified traveler
Posted 27 Oct 2024
What’s great is that it’s pretty central in Akasaka. Lots of different places to go eat whether it’s breakfast, lunch, dinner or even for night out drinking and snacks. There are 3 or 4 centurions on the same street with this being the least appealing of them all. It’s definitely dated and needs some updates. When we checked in we were instructed that each room had a unique QR code which would give us free wifi for the specific room. Upon searching the room , we found no such code so I called front desk and they couldn’t seem to understand what I was trying to ask and kept telling me to use the public one that is available for the entirety of the hotel. We tried to do that but was faced with extremely slow connections. I brought it up again but in person this time and they were kind enough to look further into the situation as we went along with our day. When we came back, their solution was to provide us with a pocket wifi that we shall leave in the room. It wasn’t terrible for the first night, however, as the days went by, the connection was getting worse and worse. My wife and I both had online meetings that were mandatory which is why a strong wifi connection was needed, otherwise we didn’t mind just using our data. Throughout our month long trip, this was the only place that we had issues with wifi. Lastly, just want to point out that our shower did have strong evidence of mold which to me meant that it wasn’t cleaned very well.
Comment from Hotel Management
30 Oct 2024 by Front staff Sanu , Hotel Management
Thank you for your comments on our location. There are 3 branches of centurion in this area. We strive to provide a great stay in every aspect, and your feedback helps us focus on what matters most to our guests. We are extremely very sorry for the problems you faced during the stay. We have already informed our Hotel management team regarding about wifi and cleanliness of the room. We also solve the problem of Qr code and check all the rooms and confirmed that Q R code is available or not. We are disappointed to hear that our cleanliness standards did not meet your expectations. Immediate steps have been taken to rectify this, ensuring a better experience for all future guests. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback. We apologize for any discomfort experienced and we're taking steps to enhance our rooms based on your comments. Our goal is to balance quality and cost effectively, ensuring our guests feel they've received great value. Your feedback is invaluable as we strive to improve our offerings. Best Regards
