Ratings based on 6 Verified Reviews
3.0 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
The property should think about the cleanliness of the carpets in the rooms and the chairs in the dining area, also should do something for the drivers to sleep atleast in the nivht timings majorly.
by A verified traveler
Posted 22 Oct 2024
Most worst property ever visited
by A verified traveler
Posted 21 Dec 2021
Great place in Ajmer specially but washrooms were really average. My bathroom was stinking and had water problems.
Other wise nice clean rooms.
Comment from Hotel Management
22 Dec 2021 by Pintu Dey, Front Office Manager, Hotel Management
Dear Guest,
At the onset, please accept our sincere apologies for the discomfort caused to you. Our aim is to ensure that our guests have a memorable experience when they come to stay with us. However, in your case we have clearly fallen short of our goal.
We have made a note of your feedback on the bathroom stinking and hot water issues which you have not found as per your expectation. I would like to assure you that your feedback will be taken into consideration. Feedback from guests such as you only drives us to deliver and perform better. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectations and achieving excellence. We cannot thank you enough for taking the time to share your experience with us. I would request you to please consider this as an isolated issue and do not let this experience mark your impression of the hotel. We look forward to welcoming you back next and assure of a quality experience on your visit.
Warm Regards
by A verified traveler
Posted 11 Oct 2019 on Hotels
Front desk was uncooperative and did not accede to reasonable requests. Maintenance is poor: air conditioning in room broke down despite repeated repairs.
Comment from Hotel Management
25 Oct 2019 by Pintu Dey, Hotel Management
Dear Guest,
Greetings from Grand Xenia, Ajmer
Thank you for your recent stay at Grand Xenia, Ajmer and for sharing your valuable feedback. It was a pleasure having you with us.
It is very sad to note that you had an unpleasant experience. Kindly accept my sincere apologies for inconvenience caused. I have personally discussed your valued comments with the concerned departmental heads and team and briefed them suitably. A standard operating procedure has been initiated to avoid such occurrence in future.
Request you to treat this incident in isolation and not let it mark your impression of the hotel as it is our earnest endeavor to provide you with the highest level of service and to ensure that your stay with us is truly most enjoyable.
Once again please accept my sincere apologies and look forward to welcoming you back at Grand Xenia, Ajmer.
Recommended
for Everyoneby A verified traveler
Nice hotel surroundings hilly
Posted 8 Mar 2018Nice hotel big and clean room, I think best hotel in Ajmeer
Comment from Hotel Management
15 Apr 2018 by Pintu Dey, Hotel Management
Than You for your great compliments.
by A verified traveler
Just ok
Posted 18 Apr 2017Too many flies in the lobby and place where they arranged breakfast, poor preparation and unprofessional staff
