Ratings based on 142 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Nice
by A verified traveler from Orangeville
Posted 2 Sep 2024
Hotel del Pescador advertises services it does not have- and even worse, the faulty wiring , faulty and/ or faulty internet and minature rooms constructed from moving cartons make it dangerous to even charge any of your devices. At check in I had to change rooms three times in order to get a room where the AC worked, the television worked or the WiFi worked. Finally I thought I had found a room that might be possible to at least have internet only to get a false signal - nothing would load on my iPhone which was fried from the faulty wiring . The hot tubs are just bathtubs, no jets worked and there was a seeer smell from the washroom that permeated the damp, slippery tiles. When I went to the office to tell them of my experiences the next morning the manager who thought I couldn’t understand Spanish called me a very rude word and saying “ these Americans come here and they want everything like their home. Why do they come here?” This hotel puts up a good front, the reception area is very well designed with state of the art hardware. Don’t be fooled. This hotel is dangerously in need of basic safety maintenance. Do not go to this hotel. It is isolated and falsely advertised what you will get. There are many beautiful boutique hotels in Ajijic for much lower prices that are safe and beautiful . Don’t be fooled like my husband and I were by their misleading claims of a luxury spa resort. This is the first time I have submitted a negative review, but others need to know this.
Comment from Hotel Management
6 Sep 2024 by BG, Hotel Management
Dear Lorna ParkerPlease accept our warmest regards. We have reviewed your kind comment and I would like to offer you my sincere apologies.Regarding the room changes you mentioned, which have not been recorded, we are very sorry that you want to harm this hotel with your inappropriate comments.We are a hotel that always seeks excellence in service and comfort, that is our main objective.Thank you very much.
by A verified traveler
Posted 25 Jul 2024
The wifi was non existent and live tv was hard to see
by A verified traveler
Posted 4 Jul 2024
Front desk service is great, it was nice n quiet place. Only thing is that restaurant n pool services closes early but it’s great place to enjoy
by A verified traveler
Posted 6 Feb 2024 on Travelocity
There was no access to hot springs the pool was cold and dirty and hot pumps and heaters did not work and the water was filthy and garbage strewn around the hot tub
by A verified traveler
Posted 23 Jan 2024
by A verified traveler
Posted 16 Nov 2023
I didnt like deceiving hotel description. Rooms made out of shipping containers no real gym......
by A verified traveler
Posted 29 Oct 2023 on Hotels
by A verified traveler
Uncomfortable stay
Posted 27 Jun 2023 on HotelsLast visit was such a pleasant trip, we decided to stay here again. This visit, the hotel internet went down since day 1 and never came back. The day we were to check out, we had no water, so we couldn’t take a shower and washed our hands with bottled water.
by A verified traveler
Adorable
Posted 15 May 2023 on HotelsThe stay was fabulous, great area, quiet, very peaceful with surrounding mountains and Lake Chapalapa close by. I will definitely use them again when I am in town visiting family.
Comment from Hotel Management
16 May 2023 by Gerencia de Operaciones, Hotel Management
Thank you for your comments, we hope to see you soon