Ratings based on 403 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Really lovely hotel, especially the newer renovated rooms. The area around is stunning, with loads of dining and drinks options and the station is just a 2 mins walk. The bus to the lake is easy to catch by the station too and takes 7 mins, so very convenient.
The only downside I would say it’s that it’s not made clear that the outdoor pool is only accessible with a spa pass, so it’s worth booking a spa-access room. Otherwise they will offer to upgrade you for 81 euros per night, or buy a 3 hr spa pass for 35 euro, but when we tried that they were fully booked. It’s cheaper to do it when booking on Expedia etc. The indoor spa areas and beautiful and very relaxing. Really great hotel but could do better communicating the outdoor pool access when booking.
by A verified traveler
Posted 13 Sep 2024
Well placed. Unfortunately the dining room wasn’t open on any of the three nights we were there . Obviously they are promoting the Spa above anything else. A little surprised none of the reception staff spoke English. Room comfortable.
by A verified traveler from Miami
Posted 31 Aug 2024
Nice place to stay in Aix-les-Bains, convenient location
Comment from Hotel Management
2 Sep 2024 by La Direction. , Hotel Management
Dear Guest, We would like to thank you for your feedback. We're so glad to read that you enjoyed our location in the heart of Aix-les-Bains for your stay.We do hope to have the pleasure to welcome you back soon, Best regards,
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by La Direction. , Hotel Management
Chère Cliente, Cher Client, Un grand merci pour ce superbe 10/10 ! Nous espérons vous revoir très vite, Belle journée,
by A verified traveler
Posted 26 Apr 2024 on Hotels
Comment from Hotel Management
27 May 2024 by La Direction. , Hotel Management
Cher Monsieur, Nous vous remercions pour ce joli 8/10. Nous espérons avoir le plaisir de vous recevoir très vite, Belle journée,
by A verified traveler from Pittsburgh
Posted 28 Feb 2024
Check in was a total mess, it was sorted eventually but with much of the initial
Bland being placed on us, that wasn’t the case. Bureaucratic entry time-based system for breakfast … 08:00 slot and there was 3 other people in the room. I would not stay here again. Very poor staff, often absent from the front desk. The property was overheated, at least the window opened because it was impossible to chill the room. I had booked for three people, every had to registered and provide a credit card.
Comment from Hotel Management
9 Mar 2024 by La Direction , Hotel Management
Dear Guest, We would like to thank you for taking the time to share your impressions following your stay. Please be informed that check-in time is 3 PM at the Golden Tulip of Aix-les-Bains. As you arrived early around 1 PM our entire Front Desk Team did its best to accommodate you and your 2 mates as soon as we could. Your booking faced a technical error, which again, our team did its best to fix as quickly as possible while being professional and available for you. Our Front Desk is open 24/7 with at least 2 Receptionists per shift so that you can always be helped. Moreover, if the room is too hot for you, please be informed that we can manage the temperature from the Reception, our guests only have to call and we lower the heat. For security reasons, every guest that has a room booked here has to present an ID card as well as a credit card, it is our policy to avoid any fraud. To conclude, the time-based system for breakfast has been established for the comfort of our guests so that everyone has a table as well as food on the buffet.Best regards,
by A verified traveler
Posted 22 Feb 2024 on Orbitz
A nice hotel
Comment from Hotel Management
4 Mar 2024 by La Direction , Hotel Management
Dear Guest,All of our teams would like to thank you for this wonderful 5/5! We are glad to read that you found our hotel "nice". We do hope to have the pleasure to welcome you back soon,
by A verified traveler
Posted 16 Dec 2023 on Hotels
by A verified traveler
Posted 14 Dec 2023
by A verified traveler
Posted 13 Sep 2023
Room was not a “suite” other than being bit. 5th floor needs major maintenance and housekeeping standards are very poor.
