Ratings based on 465 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
The hotel was charming. The staff was friendly and professional. They spoke English, which was helpful.
Located in a lively area of shops and restaurants but the hotel itself was very quiet. No parking in the immediate area. The staff recommended a convenient parking garage only a 10 minute walk from the hotel.
by A verified traveler
Posted 26 Oct 2024
Historic property in the heart of Aix-en-Provence mere steps from the famed Cours Mirabeau. Also easy walking distance to most important sites you will want to visit. While there can be some street noise at most times of the day or night, the hotel has invested in sound-proof windows, which make for a quiet sleeping experience. I didn’t eat breakfast at the hotel, but all of the staff at the reception desk were phenomenal --very positive, friendly, and helpful. I would absolutely stay here again if I come back to Aix. Highly recommend!
by A verified traveler from BROOKLYN
Posted 25 Oct 2024
Xxx
by A verified traveler
Posted 7 Oct 2024
Awesome property! Right in the heart of Vielle Ville. Room was perfect for 3 nights. Breakfast was offered (for a price) and we ate there each morning. All the staff was superb and made us feel welcome each time we walked through the door. When we return to Aix en Provence, we will be staying here again!
Comment from Hotel Management
8 Oct 2024 by Reception desk , Hotel Management
Thank you very much for your kind feedback regarding your stay. We are delighted to hear that you had a pleasant experience. Your satisfaction is our top priority, and we look forward to welcoming you back to our hotel in the future!
by A verified traveler
Posted 3 Oct 2024
We could not reach the property by car because the streets were so small and congested . We were misled into thinking that there was parking.They will not cancel so we had to go to another hotel for parking. Lost two nights room charge. Expedia called them and found out the nearest parking was 2900 feet away in a city with no room for any thing. We abandoned Aix on Provence because of this hotel
Comment from Hotel Management
4 Oct 2024 by Reception desk , Hotel Management
We regret your bad experience and answer for the second time. We send to prealable the parking instructions to all our customers. You describe a deplorable experience but have never stayed in our hotel. Would it not be preferable to contact us to find help rather than persist in wanting to poorly rate us ? We would have liked to inform you and be able to welcome you in the best conditions. Regards, Reception desk
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by La Réception, Hotel Management
Nous vous remercions de votre retour positif. Votre satisfaction est essentielle pour nous, et nous sommes heureux que vous ayez passé un agréable moment. Nous serions ravis de vous accueillir à nouveau dans notre établissement
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
14 Oct 2024 by Hotel des Augustins, Hotel Management
We thank you for your feedback regarding your stay. We are delighted that you had a pleasant experience. We are looking forward to welcoming you again in the futur.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
14 Oct 2024 by Hotel des Augustins, Hotel Management
Thank you very much for your feedback. We are delighted that you had a wonderful stay in Hotel des Augustins. We are looking forward to welcoming you again.
by A verified traveler from Lomita
Posted 12 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Excellent for the trsin
