Ratings based on 364 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Excellent accommodation
Comment from Hotel Management
9 Nov 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Kim. We are so glad to hear you had an excellent stay with us! We hope to welcome you back to the magical Whitsundays in the future.
by A verified traveler from Kelowna
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Dani | Guest Experience Agent, Hotel Management
Dear Helen, thank you for your fantastic 4 star review. The team will be pleased to know you had such a wonderful stay with us. We hope to welcome you back to the magical Whitsundays again!
by A verified traveler
Posted 1 Nov 2024
Nice apartment with a great pool. Walking distance to port and Airlie shopping and restaurants
Comment from Hotel Management
2 Nov 2024 by Dani | Guest Experience Agent, Hotel Management
Dear Heather, thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and had a great time by the pool. We hope to welcome you back in the near future!
by A verified traveler
Posted 25 Oct 2024
Staff were very friendly and helpful. Very clean apatment and best view.Great pool area..Will definitely recommend and will stay again.
Comment from Hotel Management
25 Oct 2024 by Dani | Guest Experience Agent, Hotel Management
Dear Jodie, it was a pleasure having you both stay with us at the Sebel. We're delighted to hear you enjoyed your apartment & the stunning ocean views. We look forward to welcoming you back again to the magical Whitsunday coast in the future!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Dani | Guest Experience Agent, Hotel Management
Dear Juan, thank you for you wonderful 5 star review. The team will be pleased to hear you enjoyed your stay with us at The Sebel. We hope to welcome you back to the beautiful Whitsunday coast in the future.
by A verified traveler
Posted 4 Oct 2024
Nice enough hotel, clean, friendly staff; however, it's a bit far out from town. Also, during busier times, the pool area can get a bit rowdy in the evenings
Comment from Hotel Management
10 Oct 2024 by Lauti - Guest Experience Agent, Hotel Management
Dear Richard,We appreciate your feedback. We are so glad to hear that you enjoyed staying with us and found the staff friendly. Unfortunately, we are a ten minute walk from town but thankfully this is how we get to experience our gorgeous views and peaceful environment. Kind regards,The Sebel Experience team
by A verified traveler
Posted 19 Sep 2024
the spa wasn’t working maintenance was supposed to come but didn’t ! booked a room with a spa and it didn’t work at all ! disappointed as i booked that room to have a spa and didn’t get one
Comment from Hotel Management
3 Oct 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your honest review Carol. I apologise that your spa bath wasn't working during your stay. I have shared your feedback with the maintenance team to see how we can better improve our attendance to maintenance requests on weekend days. We hope to welcome you back to the magical Whitsundays in the future.
by A verified traveler
Posted 17 Sep 2024
Excellent customer service on arrival, rooms were clean and tidy
Comment from Hotel Management
20 Sep 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Pauline. We are so glad to hear you found our team friendly on arrival. I have shared your feedback with our housekeeping team as they do work hard to ensure our rooms are presented to The Sebel standard. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 9 Sep 2024
The staff were extremely helpful and very friendly.Nothing was a bother to them
Comment from Hotel Management
10 Sep 2024 by Sarah | Guest Experience at the atHotelgroup.com, Hotel Management
Thank you Jackie for your kind words. I will pass them onto the team. Please contact them directly should you wish to return. They'd love to welcome you back.
by A verified traveler
Posted 2 Sep 2024 on Lastminute
Stunning views, comfortable bed, smart tv
Comment from Hotel Management
3 Sep 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Wayne. We are so glad to hear that you had a fantastic stay with us soaking up the stunning views. We look forward to welcoming you back to the magical Whitsundays in the future.
