Ratings based on 473 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
A good property to stay however they could have given us a few more cloth hangers and dental kits for the price they charge. Overall a positive experience.
by A verified traveler
Posted 11 Dec 2024
great location close to the lagoon (huge piblic swimming area). nice view of water but room was small
Comment from Hotel Management
16 Dec 2024 by Alison, Hotel Management
Hi Diane, Many thanks for staying with us and for the the review and rating. We hope you enjoy the rest of your travels. Kind regards, AlisonGuest Services Manager/ Heart Hotel and Gallery Whitsundays
by A verified traveler
Posted 7 Dec 2024
The rooms are extremely small but clean and modern. Located in the middle of town so walkable to pretty much everything.
Comment from Hotel Management
11 Dec 2024 by Alison, Hotel Management
Hi Diane, Thank you staying with us and for the feedback. We are glad you found the rooms clean and modern and yes, we also enjoy being in the middle of town-it is all so walkable!Kind regards, AlisonGuest Services Manager/Heart Hotel and Gallery
by A verified traveler
Posted 5 Nov 2024
Quiet even though hotel is on Main Street, double glazed & double doors to Balcony. Room small but has everything you need, great coffee machine and milk etc topped up daily.
Comment from Hotel Management
7 Nov 2024 by Alison, Hotel Management
Hi Denise, Thank you so much for the lovely review and for staying with us. We are glad you enjoyed your stay. Kind regards, Alison, Guest Services Manager, Heart Hotel and Gallery Whitsundays
by A verified traveler
Posted 24 Oct 2024
The showers were very dirty they need a deep clean, the floors should be looked after more by housekeeping, I had found old contact lenses on the ground beside my bed I stayed there a week and found them on the 6th day. A few stains on the floor, the soundproofing was poor quality for the hallway I woke up tons from people coming and leaving there rooms, I could hear staffed conversations and customers conversations like they were right beside me. The bed and pillows left my neck and back sore every night.
Comment from Hotel Management
24 Oct 2024 by Alison, Hotel Management
Hi Nellie, Thank you for the feedback. I am sorry we didn't meet your expectations. We are always on the desk if you have concerns. I will take this feedback to Housekeeping. We enjoyed having you, and if you do give us another chance, we will welcome the opportunity to do better. Kind regards, Alison Guest Services ManagerHeart Hotel and Gallery Whitsundays
by A verified traveler
Posted 12 Oct 2024
Amazing staff at front desk, they were simply amazing and so helpful. Will start again for sure.
Comment from Hotel Management
12 Oct 2024 by Alison, Hotel Management
Hi Mann, Thank you for rating us 5/5. We are glad you enjoyed your stay. Kind regards, AlisonGuest Services Manager, Heart Hotel and Gallery Whitsundays
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
10 Oct 2024 by Max, Hotel Management
Dear Alyssa,Thank you so much for the perfect rating! We're delighted to hear you had a wonderful stay. We hope to welcome you back soon!Kind regards,Max Guest Services Agent
by A verified traveler
Posted 30 Sep 2024 on Hotels
Great location, and great rooms.
The fridge did not work.
The aircon did not work.
When I asked if I got a room upgrade (as per the earned VIP benefits program) the staff member acted like it was a joke, even saying "did you want me to joke around and pretend you get a room upgrade?"
Comment from Hotel Management
30 Sep 2024 by Alison, Hotel Management
Hi there, I appreciate the feedback and will follow up with the team members on the desk that day. I apologize if they made a joke that clearly wasn't funny and I am sure they did not intend to cause offence. The hotel was full and there were no upgrades available, but I understand they have not communicated the right way. I have checked the room and found the fridge is not cold enough, however the air con is working perfectly-it is possible if one of the doors to the balcony was ajar it stopped as it is meant to for Eco purposes. Please feel free to reach out to me next time you come to Airlie so we can make up for not meeting your expectations this time. Kind regards, Alison, Guest Services Manager, Heart Hotel and Gallery Whitsundays
by A verified traveler
Posted 23 Sep 2024 on Lastminute
The rooms are small but for one or two people for a couple of nights it’s fine. pub across the road does add some character but not for those who like an early night or are light sleepers!
Nice hotel in a great spot
Comment from Hotel Management
25 Sep 2024 by Dean, Hotel Management
Hello Mathew, We are glad that you enjoyed your stay with our central locality so close to pubs and restaurants... Regards Dean
by A verified traveler
Posted 23 Sep 2024 on Wotif
Wasn’t impressed with paying $500 a night with just a normal hotel style room. No inet on tv so only free to air
Comment from Hotel Management
25 Sep 2024 by Dean, Hotel Management
Hello Darren, Thankyou for your feedback and I have informed management as we are shortly refurbishing... Kind regards Dean
