"Customer Service not good at all"

"Bon accueil de la part de l'équipe de réception un Hôtel calme , propre et bien situé sur ORAN.Je recommande cet endroit que ce soit seul ou en famille."

"Correcte en general. L’un des réceptionniste n’était pas honnête (traitement bel wjouh we les apparences). Une suite ROYAL avec un mobiliers qui a besoin BEAUCOUP d’amour et de rénovation en urgence vue le prix. Très belle vue sur Oran. Personnel de la sécurité très aimables. Je valide les anciens ..."

"Na"

"I had booked a week-long stay at this hotel, but due to unforeseen changes in my travel plans, I requested to reschedule my reservation for a later date. Unfortunately, the hotel refused my request and also declined to issue a refund. This lack of flexibility and customer service has been very disappointing. ..."

"The room and linens were clean, and it was all as advertised, and reasonable value for money. However, it felt a bit neglected: for example, the toilet in my room didn’t flush, and one lightbulb flashed on and off for a few minutes each time it was turned on. The hotel is located in an area with ..."