Ratings based on 453 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Gelo, Hotel Management
Hi Brandon,Thank you for sharing your feedback. We're glad you had a pleasant stay, but we would love to know how we can make your experience even better next time. If there’s anything we can improve, please don’t hesitate to reach out. We hope to welcome you back soon!- The Staff at Garner Aiken South
by A verified traveler
Posted 31 Dec 2024
Clark was friendly and welcoming. Check in was fast and efficient. With express checkout leaving was effortless.
Comment from Hotel Management
1 Jan 2025 by Gelo, Hotel Management
Hi Michael,Thank you for your review! We’re thrilled to hear that Clark made such a positive impression on you with his friendly and welcoming service. We're also glad you had an efficient check-in and effortless checkout experience. We look forward to welcoming you back soon! If there's anything else we can assist with, please don’t hesitate to reach out.- The Staff at Garner Aiken South
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Gelo, Hotel Management
Hi Angela,We’re so grateful for your perfect rating! Knowing that our guests leave happy means the world to us. Thank you for choosing our hotel, and we can’t wait to provide another exceptional stay for you in the future!- The Staff at Garner Aiken South
by A verified traveler
Posted 22 Dec 2024
Very nice hotel for the same price we paid last weekend for another one that was nowhere near as nice. Definitely will be staying here again.
Comment from Hotel Management
23 Dec 2024 by Gelo, Hotel Management
Hi Angela,Thank you for your review! We're thrilled to hear you found great value and enjoyed your stay with us. It’s wonderful knowing we stood out compared to your previous experience. We can’t wait to welcome you back for another visit soon!- The Staff at Garner Aiken South
by A verified traveler
Posted 16 Dec 2024
The property and staff were very nice, but it is my third time staying here in a couple months and have had problems getting the TV to connect and play channels
Comment from Hotel Management
17 Dec 2024 by Gelo, Hotel Management
Hi Brandon,Thank you for your continued loyalty and for sharing your experience with us. We're delighted you find our property and team enjoyable, but we sincerely apologize for the recurring TV connectivity issues. Your feedback is important, and we’ll make sure our team takes a closer look to address this concern promptly. We hope to provide you with a seamless stay next time and look forward to welcoming you back!- The Staff at Garner Aiken South
by A verified traveler
Posted 12 Dec 2024
I booked through Expedia because the rate was less than direct through IHG. The price was non refundable and I understand. But mid morning my wife called me to tell me that we had a water leak in our refrigerator and I needed to get home to resolve. I called to cancel and because it was an Expedia booking, no refund. As a result, I paid for a room I didn’t use but IHG got their money. In the future, no IHG properties and will be sure to let everyone know my experience.
Comment from Hotel Management
17 Dec 2024 by Gelo, Hotel Management
Hi Bob, Thank you for sharing your experience, and we’re truly sorry to hear about the situation you faced. While third-party bookings often have stricter cancellation policies, we understand how frustrating this must have been during an unexpected emergency. We value your feedback and will ensure it is shared with the appropriate teams to help improve guest experiences moving forward. - The Staff at Garner Aiken South
by A verified traveler
Posted 25 Nov 2024
Easy check in. Friendly staff. The ac unit in the room could use some TLC.
Comment from Hotel Management
9 Dec 2024 by GM Mary Clifford , Hotel Management
Hi Anne,It's wonderful to hear our friendly staff left an impression on you! We apologize for the inconvenience with the air conditioning and have alerted our maintenance team to ensure it's promptly addressed. Thank you for letting us know
by A verified traveler
Posted 17 Nov 2024
Under some remodeling construction. Fit requirement of a cheap bed for the night.
Comment from Hotel Management
9 Dec 2024 by Mary Clifford, General manager, Hotel Management
Our sincere apologies, Stephen, for the construction during your stay. We're working as quickly as possible to finish up so we can ensure our guests' comfort. Your feedback is invaluable to us.
by A verified traveler
Posted 2 Nov 2024
Smallest room money can rent.
Comment from Hotel Management
9 Dec 2024 by Mary. General manager , Hotel Management
Our sincere apologies Michael on the size of your room, we do have different size rooms. On your next visit please inform the front desk clerk, that you would like an upgraded room. Thank you for your feedback, we look forward to seeing you on your next visit to Aiken South Carolina.
