Ratings based on 30 Verified Reviews
3.5 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024
Make rooms more big
Comment from Hotel Management
26 Aug 2024 by Asshly Rondón , Hotel Management
Saludos Yahaira, muchas gracias por su feedback!
by A verified traveler from ALEXANDRIA
Posted 19 Jun 2024
Nothing stands out about this property. It is plain but functional. It is an old commercial building that has been converted into a number of individual rooms, all on the second floor. It is a facility that clearly has been converted and is still in the process of updating and conversion.
There is a single, large common room (lobby) on which all the bedrooms face. When we arrived, the lobby was dark, hot, and had a very strong musty smell--we attribute that to poor ventilation. This room also has a small refrigerator, a small kitchen sink, and a microwave oven. No coffeemaker. There is a complete set of dinnerware and glasses.
The bedroom we had was clean and small but functional. The queen size bed was comfortable. There was a small set of shelves and a night stand. The bathroom has a small shower, sink, and toilet.
There is no staff on site but did respond fairly quickly at the phone numbers given.
Overall this is a good place if small but functional and relatively inexpensive meets you needs.
Comment from Hotel Management
24 Jun 2024 by Asshly Rondon, Hotel Management
Hello Lino, thank you so much for your feedback, we're improving our facilities to be more updated and giving you the best experience ever.We're really sorry to hear about the humidity, we're working on that!
by A verified traveler
Posted 10 Dec 2023
Do NOT rent this property!!!! It smells like cockroach chemical killer. The quality of this place is an "F-". The service is non-existent. The owner wouldn't talk to me or even text me unless I had WhatsApp. I had to have the owner of the laundromat across the street call him. That laundromat owner said "This happens all the time." I am a guy, pretty tough guy too and I was afraid to stay there. Noone is at the property at all and there are multi-units. This place should be removed from the market. Yep, it is that bad. And to call it a hotel is laughable. I had to drive 30 mins at night on very dangerous mountain roads to find another place. Aibonito Hotel should be shut down. Ok, I made my point. Saving you a nightmare.
Comment from Hotel Management
10 Dec 2023 by Robert, Hotel Management
Dear Mr. Robert, we appreciate your comment and we are sorry that your experience with our accommodation was not to your liking, however we did not receive any prior call from you to provide assistance, our maintenance staff claims that you used the bed and subsequently left the building without giving any notice. Our telephone numbers, email, website and WhatsApp contact are announced in the instructions that were sent to you. We extend our apologies and wish you a happy day!!Maria C
by A verified traveler
Posted 13 Nov 2023 on Hotels
by A verified traveler
Posted 15 Oct 2023
In the morning the water was gone
Comment from Hotel Management
18 Oct 2023 by This is it Puerto Rico, Hotel Management
Greetings Cesar, we are very sorry for the inconvenience, thank you for your comment, we worked on the problem and were able to solve it. We look forward to welcoming you back to our facilities soon.
by A verified traveler
Posted 18 Jul 2023
Everything was all right. I liked very much the comunal area in front of the private rooms. Gives you the opportunity to know others staying! Would have liked a faster Internet. Took us a lot of time to watch a movie!
Comment from Hotel Management
18 Oct 2023 by This is it Puerto Rico, Hotel Management
Saludos Lourdes, lamentamos muchos los inconvenientes, gracias por su comentario, trabajamos en el problema y lo pudimos resolver. Esperamos recibirlo pronto nuevamente en nuestras facilidades
by A verified traveler
Posted 20 Jun 2023
by A verified traveler
Posted 17 Jun 2023
Very clean
Comment from Hotel Management
18 Oct 2023 by This is it Puerto Rico, Hotel Management
Greetings Angel, thank you very much for your comment, we care a lot about your opinion about our service. We hope to welcome you back to our facilities soon
by A verified traveler
Posted 27 May 2023
Beautiful Scenery.
Comment from Hotel Management
17 Jun 2023 by Moisés-, Hotel Management
Thanks for the review. Hope to see you again some other time!
by A verified traveler
Posted 27 Mar 2023 on Hotels
