Ratings based on 185 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Staff were amazing
Rooms large but the floor gets slippy with the humidity
Shampoo conditioner body lotion and shower gel
Free re stock of fridge every other day with pop and juice and water tea coffee
Comment from Hotel Management
7 Nov 2024 by Hotel Riu Sri Lanka, Hotel Management
Dear Natasha,Thank you very much for your feedback.And we are very pleased to read that you enjoyed your well-deserved holiday.We appreciate you choosing us, Natasha.And we wish you a lovely day!Kindest Regards,Hotel Riu Sri LankaOnline Reputation Manager
by A verified traveler
Posted 31 Oct 2024
Excellent hotel to relax and unwind!
Comment from Hotel Management
6 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Kevin William,Thank you so much for your comments on your stay at the Hotel Riu Sri Lanka. We love to hear from our guests and it is good to know that you enjoyed your time with us. We do our best to make everyone comfortable and safe, and appreciate you staying with us.Thanks again and we look forward to your next visit.Warm regards,Hotel Riu Sri LankaOnline Reputation Manager
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 24 Oct 2024
NA
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024
The property was clean and the service was excellent. Special mention to the head chef and staff at dining. The food was excellent at or above international standards. I loved the food and drinks here along with excellent customer service. Looking forward to coming back here and enjoying the wonderful hospitality of this place!!
Comment from Hotel Management
16 Jul 2024 by Hotel Riu Sri Lanka, Hotel Management
Dear Sunil,There is no better compliment than learning you had a nice time.Our team will be very pleased and we would love to welcome you again very soon.Thank you very much.Warmest wishes!Hotel Riu Sri LankaOnline Reputation Manager
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 24 Jun 2024 on Hotels
The whole family got sick from the food
Comment from Hotel Management
28 Jun 2024 by Hotel Riu Sri Lanka, Hotel Management
Dear Ofir,Thank you for staying with us.However, we regret that we failed to live up to your expectations in some aspects and we are disappointed to read the shortfalls you received.At RIU Hotels & Resorts health is our priority. We wish to explain that in accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food. Needless to say, we are deeply sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu Sri LankaOnline Reputation Manager
