Ratings based on 61 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024 on Hotels
by A verified traveler
Posted 26 Mar 2019
O local é muito aprazível e a estalagem fica situada mesmo na margem da grande lagoa.
Considerando o preço não se pode exigir mais.
Recomendo vivamente...
by A verified traveler from Castanheira de Pera
Posted 25 Mar 2019
The staff were absolutely fantastic. I think the hotel is very fortunate to have such wonderful staff. They went out of their way to help. The indoor pool was fantastic, the outdoor pools looked great but we didn't use them at this time of year. Bikes were available free of charge. The breakfast was good, not the most comprehensive we've ever had but the family enjoyed it and what a fantastic view of the lake from our table ! Our room was ok, comfy beds, good shower, a little dated but I saw that some of the rooms we passed had been upgraded. But my main point is to say a big thank you to the staff "cinco estrelas!" When we left our little girl left her pyjamas under her pillow and we received a call to say they could send them on to us... fantastic service ! but we were close by, so picked them up :)
by A verified traveler
Posted 25 Mar 2019
by A verified traveler
Posted 23 Aug 2017
The hotel is tired & dated. It is not near any amenities. Nice pool area. Lovely staff
by A verified traveler
Posted 24 Oct 2016 on Hotels
I like the large rooms very much. Thin walls in combination with noisy guests doesn't make it comfortable to stay and especially sleep there. The WiFi connection was very difficult to get. Had my problems with mobile phones as well as computer. There staff there is very nice, friendly and helpful!!! The breakfast wasn't that awesome. I had the impression, having breakfast in this area does not seem to be important. Maybe compared to other main meals per day.
by A verified traveler
Local aprazível ,hotel acolhedor.
Posted 24 Apr 2024 on HotelsComment from Hotel Management
24 Apr 2024 by Up.Pateirahotel, Hotel Management
Muito obrigado pela sua visita. Esperamos voltar a vê-lo.
by A verified traveler
Posted 3 Oct 2021 on Hotels
by A verified traveler
Podia ser melhor com pequenas correções
Posted 27 Aug 2021 on HotelsA estadia foi razoável, podia ser melhor com pequenas alterações que fazem a diferença.
A estalagem em si precisa de melhorias principalmente nas piscinas e zonas envolventes. Nota-se má limpeza , a água da piscina não é tratada ou pelo menos não deve ter o nível ideal de cloro e pH. tem verdete nas paredes da piscina. Para além disso, as piscinas não têm qualquer vigilância nem nadadores salvadores.
Os quartos são bons mas os colchões e almofadas não são confortáveis, o chão é em alcatifa e o cabo da TV estava danificado e não dava muito bem a maioria dos canais. A nível de limpeza dos quartos até foi boa porque era diária mas esqueciam-se de limpar tudo, tivemos uma aranha no tecto durante toda a estadia. :)
by A verified traveler
Posted 17 Aug 2021 on Hotels
