Ratings based on 364 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Our room was not ready when we arrived. First day the room was not cleaned! I had to go to the reception and complaint! The TV never function, the Iron was damaged and we were not able to use it. First day bath towels were very, very, old. They were not white, they were gray. They did not explain that one of the card to enter the room is also used for the electricity in the room! There was a lot of people outside the rooms, with music and drinking late at night, bed sheets were not clean. I complained about all that staff. We had a reservation for 3 persons, and breakfast is included, the first day they only gave me 2 tickets for breakfast. I complained at the restaurant cashier and she was able to fix the problem.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
11 Oct 2024 by 2, Hotel Management
Hola Aryanna.muchas gracias por tu tu tiempo en calificar tu experiencia con nosotros. Esperamos tener la oportunidad de recibirte nuevamente en el futuro. ¡Que tengas un excelente día!
by A verified traveler
Posted 27 Jul 2024
The place is fair.
I didn't like they don't have microwave in the room or at least in the lobby!!
Comment from Hotel Management
2 Aug 2024 by 1, Hotel Management
Hello Mr. Jose, thank you for taking the time to write to us and let us know about your stay with us. I would like to tell you that in our hotel we have different categories of rooms that meet the different needs of our clients. Within these, I can confirm that we do have rooms with a microwave oven, refrigerator, stove and other kitchen utensils. You should only reserve those rooms.Thank you very much and we hope to see you soon. Eyder MooGerente general
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
23 Jul 2024 by VENTAS, Hotel Management
Srita Dianey le agradecemos mucho su estancia con nosotros y esperamos que su estancia haya sido de su agrado y placentero. Ojala nos pueda visitar pronto de nuevo !
by A verified traveler
Posted 27 May 2024
Me gusto en general, es pequeño, asi como para una estancia corta
Comment from Hotel Management
28 May 2024 by VENTAS, Hotel Management
Gracias por su visita y preferencia, esperamos que vuelva pronto !
by A verified traveler
Posted 18 Apr 2024 on Travelocity
We stayed for 3 nights and all 3 nights our AC in the room never worked, I reported it several times and supposedly they fixed it with the same result. You could barely open the window for the breeze to come in, it was so hot I could barely sleep. I asked for another room and they said they were fully booked which I did not believe. I wish they would have responded better to my complaints, I’m pretty understanding but I expect bare minimum.
Comment from Hotel Management
23 Apr 2024 by VENTAS, Hotel Management
Estimada Srita Margarita, lamentamos mucho que nuestro equipo de Aire acondicionado no haya podido resolverse durante su estancia; nuestro personal de recepcion le ofrecio un cambio de habitacion pero por alguna razon no fue aceptada la solucion que se les brindo en el momento, entiendo su molestia con respecto a esa falla, y nuestro personal tecnico ya trabajo en ello para que no volviera a suceder. Esperamos que nos pueda dar otra oportunidad durante una futura visita !!!!
by A verified traveler
Posted 4 Dec 2023
Nice rooms and good food
Comment from Hotel Management
5 Dec 2023 by Ventas, Hotel Management
Sr Raymundo fue un verdadero placer atenderlo y tenerlo en nuestra propiedad. Esperamos que nos vuelva a visitar pronto !!!!
by A verified traveler
Posted 10 Jul 2023
I really liked the set up of the hotel. The rooms/villas were set around a garden area, so we were able to park our car right outside of our room. There was always staff watching who came in and out of the premises. Our room was more like a studio. The staff was very friendly and if there was a problem with anything they would promptly take care of it. We loved the location of the Hotel because things were close by like visiting the center part of the city. When I visit Aguascalientes again I am definitely going to stay at Hotel Medrano.
Comment from Hotel Management
18 Jul 2023 by Ventas , Hotel Management
Estimada Srita Maria agradecemos mucho que nos haya elegido como su lugar para hospedarse durante su visita a Aguascalientes, fue un verdadero placer y honor poder atenderla y saber que su estancia fue muy placentera. Esperamos que vuelva muy pronto !!!!
by A verified traveler
Fix the showers!
Posted 1 Mar 2023 on HotelsI just love this hotel, location, it's within walking distance to center plaza, the cathedral and many other nice places.........My God if they would only repair the showers, the shower heads and make taking a shower a pleasant experience....my God everything would perfecto!!!
Comment from Hotel Management
7 Mar 2023 by Ventas, Hotel Management
Sr Arturo fue un verdadero placer atenderlo y sobre todo tenerlo con nosotros, nos encanto saber que disfruto de su estancia. Esperamos verlo muy pronto de vuelta !!!!
by A verified traveler
Posted 29 Jan 2023 on Hotels
Comment from Hotel Management
23 Feb 2023 by Ventas , Hotel Management
Agradecemos mucho sus visita y lo esperamos pronto de regreso !!! fue un placer atenderle !
