Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Aguascalientes
Posted 30 Dec 2024
Excelente ubicación, en pleno centro de la ciudad
Comment from Hotel Management
31 Dec 2024 by Alejandro Briseño, Hotel Management
¡Gracias por su preferencia, lo esperamos en su proxima visita!
by A verified traveler from La Quinta
Posted 29 Dec 2024
Very good location near main important points, easy access and food options near by are good. The room I stayed in was outdated, the A/C wasn’t working and they did not offer the amenities they said in the booking information. It’s a very convenient place to stay in downtown AGS.
Comment from Hotel Management
30 Dec 2024 by Alejandro Briseño, Hotel Management
Dear Josue, thank you for taking the time to share your feedback. We're glad to hear you enjoyed our prime location and the convenience it offers. However, I sincerely apologize for the issues with the A/C and the amenities not meeting your expectations. We are actively working on upgrades to ensure our guests have a comfortable stay. Your input is invaluable as we continuously strive to improve. We hope you'll consider staying with us again, as we are committed to providing you with a better experience in the future.
by A verified traveler
Posted 29 Dec 2024
It was a cheap stay. I thought this was a nicer hotel. It’s old. There’s no hot water or at least there wasn’t in my room. Service was ok.
Comment from Hotel Management
30 Dec 2024 by Alejandro Briseño, Hotel Management
Dear Orlando, thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. Our goal is to provide comfort and quality service, and we understand that your experience fell short in several areas. Your comments regarding the hot water issue have been noted and will be addressed by our maintenance team to ensure this does not happen again. We are also continuously working on improving our facilities, and your insights will guide us in this process. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for your understanding.
by A verified traveler from Denver
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Alejandro Briseño, Hotel Management
¡Gracias por su prefrencia, los esperamos en su proxima visita!
by A verified traveler
Posted 19 Dec 2024
Great place full of history and walking distance from Jardin de San Marcos, plaza, feria, etc.
The place has been renovated but still needs updated bathrooms…
The lobby scent is unpleasant, maybe adding something that doesn’t smell like public transportation.
Comment from Hotel Management
26 Dec 2024 by Alejandro Briseño, Hotel Management
Dear Marybel, thank you for your feedback! We are delighted to hear that you enjoyed our hotel's history and its convenient location near Jardin de San Marcos. Your comments about the bathrooms and lobby scent are invaluable to us. We continuously strive to improve, and your observations will help us take the necessary steps to enhance our guests' experience. We appreciate your input and hope to welcome you back soon to see the changes we make! Safe travels!
by A verified traveler
Posted 17 Dec 2024
Great location. Nice rooms. Friendly and helpful staff.
Comment from Hotel Management
17 Dec 2024 by Alejandro Briseño, Hotel Management
Dear Joseph, thank you for your kind words! We're thrilled to hear that you enjoyed our great location and found our rooms comfortable. Our staff takes great pride in providing friendly and helpful service, so your feedback truly means a lot to us. We strive to create memorable experiences for our guests, and it's wonderful to know we succeeded during your stay. We hope to welcome you back to Hotel Francia Aguascalientes soon for another fantastic visit!
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Alejandro Briseño, Hotel Management
Gracias por su preferencia
by A verified traveler
Posted 7 Dec 2024
Muy conveniente hotel
Comment from Hotel Management
10 Dec 2024 by Alejandro Briseño, Hotel Management
Estimado Jose Alfredo, Agradecemos mucho sus comentarios sobre su estadía en nuestro hotel Francia Aguascalientes. Nos alegra saber que encontro nuestra ubicación conveniente para sus necesidades. Esperamos haberle brindado un servicio de calidad y que haya disfrutado de su tiempo con nosotros. Siempre estamos aquí para ofrecerle una experiencia agradable y cómoda en cada visita. ¡Esperamos recibirle nuevamente en el futuro! Saludos cordiales, El equipo del hotel Francia Aguascalientes
by A verified traveler
Posted 5 Dec 2024
Muy practico, todo esta cerca
Comment from Hotel Management
6 Dec 2024 by Alejandro Briseño, Hotel Management
Estimado Jose Alfredo, ¡muchas gracias por compartir su experiencia! Nos alegra saber que encontro nuestra ubicación práctica y conveniente para explorar todo lo que Aguascalientes tiene para ofrecer. Trabajamos constantemente para brindar a nuestros huéspedes la mejor comodidad y cercanía a los puntos de interés. Esperamos que su estancia haya sido placentera y que podamos recibirte nuevamente en el Hotel Francia para seguir haciendo de su visita una experiencia inolvidable. ¡Hasta pronto!
by A verified traveler from San Pedro Tlaquepaque
Posted 5 Dec 2024
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Comment from Hotel Management
6 Dec 2024 by Alejandro Briseño, Hotel Management
Muchas gracias por elegir el Hotel Francia Aguascalientes para su estancia.
