Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Very convenient and near the Taj.
Comment from Hotel Management
31 Dec 2024 by Samir Jilani, General Manager - ITC Mughal, Agra, Hotel Management
Dear Guest,Namaste! Thank you for choosing to stay at ITC Mughal, Agra.We value your patronage and look forward to your continued support. Responsibly yours,
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal, Agra.Responsibly yours,
by A verified traveler
Posted 9 Dec 2024
Nice place . Room was a bit Smaller than expected for the price . Staff were extremely nice and polite
Comment from Hotel Management
10 Dec 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal, Agra.The team is delighted to see your compliments.We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for choosing ITC Mughal, Agra. We have taken cognizance of your ratings which represents an unsatisfactory experience and sincerely apologize for any inconvenience faced. May we request you to please share details via email on the areas which need attention, so as to enable us to enhance our services.We value your patronage and look forward to hear from you.Responsibly yours,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal, Agra.We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for choosing ITC Mughal. We have taken cognizance of your ratings which represents an unsavory experience and sincerely apologize for the inconvenience. May we request you to please share details via email on the areas which need attention, so as to enable us to enhance our services.We value your patronage and look forward to hear from youResponsibly yours,
by A verified traveler
Posted 25 Oct 2024
Felt very old and tired.
Comment from Hotel Management
25 Oct 2024 by SAMIR JILANI, GENERAL MANAGER - ITC Mughal, Agra, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal, Agra.Your feedback has been noted and we would like to assure you that restoration of the building façade and public areas is being undertaken in a phased manner.We value you patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by SAMIR JILANI, GENERAL MANAGER - ITC Mughal, Agra, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal, Agra.Responsibly yours,
by A verified traveler
Posted 2 Oct 2024 on Hotels
The whole staff, from check in/out, hotel service, to dining, was absolutely amazing and incredibly respectful.
Comment from Hotel Management
3 Oct 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal, Agra.Responsibly yours,
by A verified traveler
Posted 30 Sep 2024
Beautiful hotel
Comment from Hotel Management
30 Sep 2024 by SAMIR JILANI - GENERAL MANAGER, ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We value your patronage and look forward to your continued support.Responsibly yours,
