Ratings based on 240 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Amazing hotel, fabulous friendly and attentive staff, brilliant amenities. Can’t fault it.
Comment from Hotel Management
5 Nov 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear Leigh, Thank you for taking the time to review Elounda Bay Palace. We are delighted you enjoyed our provided amenities while being taken care of from our Team. We hope your stay fulfilled your wishes and exceeded your expectations. We are looking forward to welcoming you back in the near future for an exceptional experience. Kind regards, Dimitris Theodoraglakis General Manager
by A verified traveler
Posted 3 Oct 2024
The staff was very friendly and professional. The area around was beautiful. We had a pool which we shared with only one unit and an amazing view! Unfortunately, the room was quite outdated, and some things didn’t work the best. When we requested anything, it took a very unusual long time to get it or we would need to ask again after an hour or two. The food was great! We thoroughly enjoyed the buffet breakfast and dinner.
Comment from Hotel Management
7 Oct 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear Chaya, Thank you for taking the time to review Elounda Bay Palace. We are delighted you enjoyed our Breakfast and Dinner Buffet while being taken care of from our Team. Admiring the view of the Bay from your Villa must have been an ineffable experience. We have taken your comment regarding the rooms into consideration, thank you for assisting us. We are sorry to hear you had this awaiting issue, I hope you that it didn’t impact your stay overall and you had a wonderful experience. We are looking forward to welcoming you back in the near future. Kind regards, Dimitris Theodoraglakis General Manager
by A verified traveler from Sarre Kent
Posted 27 Sep 2024
Fantastic stay
We come every year
Perfect
Comment from Hotel Management
1 Oct 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear David, Thank you for taking the time to review Elounda Bay Palace.We hope you enjoyed your stay and found everything to your satisfaction. It is always our pleasure to have you as our guest.We would love to welcome you back for another fantastic stay. We are looking forward to it. Kind regards, Dimitris Theodoraglakis General Manager
by A verified traveler
Posted 15 Sep 2024
Nice hotel and beach area. Very clean and spacious inside. Breakfast was nice but didn't enjoy the evening buffet which comes with the booking if you want it or not. Drinks and restaurant food in the hotel very expensive. However there are plenty of restaurants and shops nearby if you don't like an evening buffet or expensive drinks or meals.
Comment from Hotel Management
17 Sep 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear Phillip, Thank you for taking the time to review Elounda Bay Palace. We are delighted you enjoyed our hotel and its sandy beaches with crystal blue waters. We have taken your comments regarding the pricings of the food and beverages into consideration. Every night at our main restaurant where the evening buffet is served we have a different thematically cuisine, it’s a shame you didn’t give dinner another try as you could be amazed. Overall, we hope you had an exceptional stay and found everything to your satisfaction. We are looking forward to welcoming you back in the near future for a memorable experience. Kind regards, Dimitris Theodoraglakis General Manager
by A verified traveler
Posted 7 Aug 2024
Great location, first class service. Good food (excellent buffet). Everything well thought out. We really enjoyed our stay and we would be happy to go back.
Comment from Hotel Management
13 Aug 2024 by Dimitris Theodoraglakis, Hotel Management
Dear Carlo,Thank you for taking the time to review Elounda Bay Palace and for sharing these wonderful impressions. We are delighted you enjoyed your stay and found everything to your satisfaction.We are looking forward to welcoming you back soon for another delightful experience.Kind regards,Dimitris TheodoraglakisGeneral Manager
by A verified traveler
Posted 20 Jul 2024
Very pretty resort, with very beautiful private beach/pools/bars on the water and nice restarants, in a quiet and secluded yet very well connected spot next to the cute towns of Agios Nikolaos and Elounda. Good food options for breakfast and dinner (did half board). My only negative comment is that, being a luxury 5 star hotel, they need to offer complimentary water to their guests, considering how hot is the weather. Also, I found the way they hid minibar menu pricing quite malicious, it was literally hidden in a different drawer than the minibar and found it by chance (in other luxury resorts I’ve been, it’s always been free). Besides, water was so overpriced and well above the price capped by the Greek government (maybe they think tourists don’t know?!). Again, this is minor, but got annoyed, as I felt deceived.
Comment from Hotel Management
22 Jul 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear GiacomoThank you for taking the time to rate Elounda Bay Palace. It is a delight to see you have enjoyed your stay with us and got to experience our well equipped facilities and outlets.All your comments will be taken into consideration. Please note that the government capped prices of water apply only at street kiosks and supermarkets around Greece and not within hotels. Our drinks prices are on the same levels as other 5 star hotels in the area of Elounda.Kind regards,Dimitris TheodoroglakisGeneral Manager
by A verified traveler
Posted 7 Jun 2024
Dated and shabby property. Needs update in rooms and common spaces. Food was just ok or average. Coffee not very good. Beach water had garbage washing up. Our room was complimentary updated when we arrived and some of the staff were very kind.
Comment from Hotel Management
11 Jun 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear Peter Thank you for sharing your feedback after your recent stay ay Elounda Bay Palace.We are pleased to hear that you appreciated the complimentary room update and the kindness of our Team members.Your comments regarding some aspects you did not find satisfying, have already been noted.We hope to welcome you back in the future and provide you with an even better experience.Warm regards,Dimitris TheodoroglakisGeneral Manager
by A verified traveler
Fantastic Stay
Posted 6 May 2024 on HotelsIt was a fantastic three day stay over the Easter period.
Comment from Hotel Management
11 Jun 2024 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear JacquelineThank you for taking the time to review Elounda Beach Hotel & Villas. We are glad you enjoyed your stay over the Easter period and we are looking forward to seeing you again soon.Kind regards,Dimitris TheodoroglakisGeneral Manager
by A verified traveler
Posted 29 Oct 2023
Very peaceful place with a nice private beach. Great for relaxing
Comment from Hotel Management
6 Nov 2023 by Dimitris Theodoroglakis General Manager, Hotel Management
Dear ScottThank you for taking thetime to rate ELounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Warm regards,Dimitris TheodoroglakisGeneral Manager
