Ratings based on 111 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Avramakis Ioannis , Hotel Management
Dear Alison,We would like to thank you for you rating. We are happy to know that you enjoyed your overall stay with us and shared your experience with this Community. It will be a pleasure for us to host you another time on our property.Best Regards Avramakis Ioannis Hotel Manager
by A verified traveler
Great family stay.
Posted 25 Aug 2024 on HotelsGreat holiday perfect for a young family. Clean, good facilities and friendly staff.
Comment from Hotel Management
26 Aug 2024 by Ioannis Avramakis , Hotel Management
Dear Tom,Thank you for your feedback! We're thrilled to hear that you had a great holiday and that our facilities, cleanliness, and friendly staff contributed to a perfect experience for your young family. It’s wonderful to know that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay!Warm regards,Avramakis IoannisHotel Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Ioannis Avramakis , Hotel Management
Dear Roey,Thank you for taking the time to share your feedback with this community. We regret to see the low score and understand that your brief stay may not have allowed you to fully appreciate the concept of our property.Please feel free to contact us directly with any concerns or questions, as we are always here to assist and ensure a pleasant experience for all our guests.Warm regards,Avramakis IoannisHotel Manager
by A verified traveler
Posted 11 Aug 2024
We stayed at Candia Park for the last 3 nights of a delightful vacation in Crete where we sampled 4 different hotels. We had great expectations for Candia based on its appointment as a 4-star resort (and high cost) and the photos on Expedia. We were very disappointed and felt totally overcharged spending so much on a basic room with no amenities.
The location is lovely and the grounds are nicely laid but the studio itself was outdated, extremely bare bones, and dark and musty with a patio facing another building. The bathroom had mildew that smelled so strong that we had to keep the windows open. Pictures on the website are totally misleading.
Candia was also unwelcoming. At check in, the front desk politely sent us to our room with an emailed PDF to explain the grounds of the resort and what was available, leaving us confused about access to the beach. Very impersonal. We were given three very hard pillows for our three guests, nothing extra in any part of the room. No amenities at all.
We did not eat at the resort. but it would have been impossible to cook in the little kitchen given the impractical utensils in the room (a ladle, a big fork and a bread knife).
Such a contrast to the less expensive hotels we stayed at in Crete which, even when simple, were warm and had so many thoughtful personal touches.
Comment from Hotel Management
13 Aug 2024 by Ioannis Avramakis , Hotel Management
Dear Ms./Mr. Vanessa,We would like to thank you for the honor of hosting you in our traditional Cretan village. We are truly saddened that, after reading your review, we realized we were unable to meet your expectations, even during the short time you spent with us. We feel regret us even more is that we were not informed of any issues that concerned you during your stay here. We always strive to have a two-way relationship with our guests because we are eager to resolve any concerns they may have, so they can enjoy their stay as pleasantly as possible.Please note that all the solutions of any issue are just a phone call away.As we strive to provide a personalized experience for every guest, therefore, your feedback is very important to us. All your comments are well received and highly considered. I would like to thank you for another time for your valuable time and it will be a pleasure for us to host you soon. Management Best regards Avramakis Ioannis
by A verified traveler
Posted 7 Sep 2023
Comment from Hotel Management
9 Sep 2023 by Avramakis Ioannis Hotel Manager , Hotel Management
Dear clareWe would like to thank you for your five-star rating. We are more than happy to know that you enjoyed your overall stay with us and that you shared your experience with this Community. It will be a pleasure for us to host you another time on our property. Best Regards
by A verified traveler
Posted 11 Aug 2023
Nice setup that simulates a small Greek village. Friendly staff. Nice pools.
Comment from Hotel Management
14 Aug 2023 by Avramakis Ioannis Hotel Manager , Hotel Management
Dear GeorgiosThank you for staying at Candia Park Village and sharing your comment about your recent visit to our charming and authentic village.We are delighted to learn how much you enjoyed your stay and look forward to welcoming you again soon for another simple, joyful stay!Warmest regards
by A verified traveler
Posted 1 Aug 2023
We had a good stay at Candia resorts. The property looks lovely, the rooms were clean, the food was good. However, we had several concerns. Primarily, we had called in advance and been assured that almost 4 year old would be allowed to attend Kids Club alone, but when we arrived we were told this was not possible. We were frustrated as we had booked entirely on this basis. It took over 24 hours for us to be able to contact a manager, who then suggested that I shouldn't trust the kids club to look after my child. The approach to their error was really disappointing.
We generally found communication poor, our room was set up for the wrong number of people and we often didn't have the correct towels in the room.
Overall the resort was lovely, but the customer service was disappointing.
Comment from Hotel Management
4 Aug 2023 by Avramakis Ioannis Hotel Manager , Hotel Management
Dear JulietteThank you for taking the time to share your experience with us and in this community too. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations. We feel sorry for the misunderstanding and the communication that you faced during your recent stay with us. Because we would like to be honest and clear with our guests, we are always sending a confirmation e-mail to all our client's requests. As we explained to you too, we do not provide a daycare service (for free is an extra charge), we cannot take any responsibility for kids under 4 years old, and we cannot trust the six-year oldest sister to look after him as you suggest it. Please keep in mind that our kid's club staff training, games, furniture, activities, and things, that we provide in our kid's club are for kids from 4-12 years old as we mention on our website.We can understand that for you the priority is your relaxation, but for us, since we are managing more than 200 kids per day, our priority always is the kid's safety. Also, it has happened from our side to be more elastic, and we are making some exceptions if the kid's age is close to 4 because we can understand that you need this relaxation. That’s why we suggest to the kids under 4 be presented with some safe activities for them like a movie, or face paint. But if we will see that the kid can not cooperate or adapt well, then is necessary the parent presentation.As we strive to provide a personalized experience for every guest, all your comments are well-received and highly considered. Please note that your feedback is very important to us.We would like to thank you again for your positive comments, and it will be our pleasure to host you on our property soon.
by A verified traveler
Posted 25 Jul 2023
Candia Park is a really beautiful low-rise resort with two fantastic pools and a beautiful beach. The rooms in the property are very clean and modern with plenty of space and good air conditioning. We loved the on-site taverna where the food was excellent. The breakfast and evening buffet were pretty good, though not authentically Greek since they catered to the mostly British and German guests. They had good kid dining options at each restaurant. Our main issue was with the communication at the property: we travelled in July with friends who had a 6yo and 3yo due to turn 4 in October. We have 4yo twins and I called the hotel in advance to ask if our friend's 3yo could use the kids club without parents present and was told it would be no problem since he would be in with his older sister and was "almost 4". Once we arrived it was a different story and we were informed this was not allowed. This was very disappointing since it was one of the reasons we booked this hotel. In the end we managed to work out an agreement with the hotel, so our friend's son could use the kids club at certain times and if parents were at the Taverna restaurant within visible distance. However, we also discovered other guests had been told something similar. This didn't give a great impression, since there is clearly a communication issue between management and the reservations desk, leading to disappointed guests. Aside from this issue, it is a lovely resort with very nice facilities.
Comment from Hotel Management
28 Jul 2023 by Avramakis Ioannis Hotel Manager , Hotel Management
Dear Gemma Thank you for taking the time to share your experience with this community. We are more than happy to know that you enjoyed your overall stay with us and that everything was up to your expectations. We feel sorry for the misunderstanding and the communication that you faced during your recent stay with us. However, on our website, it is mentioned the policy that we are following for our kid's club. As we explained to your friend, we do not provide a daycare service, and we cannot take any responsibility for kids under 4 years old. All our guest's requests are highly considered and for all the exceptions that we do, we confirmed them by e-mail through our reservation department. As we strive to provide a personalized experience for every guest, all your comments are well-received and highly considered. Please note that your feedback is very important to us.We would like to thank you again for your positive comments, and it will be our pleasure to host you on our property soon.
by A verified traveler
Posted 23 Oct 2022 on Hotels
Comment from Hotel Management
24 Apr 2023 by Avramakis Ioannis Hotel Manager , Hotel Management
Thank you very much for rating us with such an amazing score.It goes without saying that we are truly pleased to learn you enjoyed your stay.Thank you for choosing our charming village and we look forward to welcome you back with us when visiting Crete again.Kindest regards,Avramakis Ioannis Candia Park Village Manager
by A verified traveler
Posted 5 Oct 2022
Excellent for kids
Comment from Hotel Management
6 Oct 2022 by Dimitris Lampakis Hotel Manager, Hotel Management
Dear Mrs. Miranda Rosemary,Thank you so much for your feedback and high rating.We are delighted that you enjoyed your stay with us.Our mission is to delight our guests with personalized experiences in a sustainable authentic and warm environment.Our mini club program is designed to educate and creatively engage our little friends, all kids from 4 years old are welcomed to participate. Younger kids can spend time with their parents at our playground and baby sitting service is also available.Every request for our little guests is taken into account so that you have a stress-free experience during your stay, in a safe environment.We thank you for your visit and we hope to have the pleasure of welcoming you back with us.Kindest regardsDimitris LampakisHotel Manager
