Ratings based on 543 Verified Reviews

3.9 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Excellent staff which made my stay very pleasant. The check-in process was seamless and loved the double room, very spacious and clean modern decor. Daily breakfast was varied and plenty to choose from. Hotel Staff were all welcoming and the hotel staff working in the breakfast area were excellent. Will definitely stay again when visiting Agadir.
Comment from Hotel Management
2 Dec 2024 by M.C MAHFOUD FILALI Directeur Général de l’Hôtel T, Hotel Management
Dear Guest,Thank you for sharing your kind review with us and thank you once for choosing our hotel. It is a pleasure to learn that you thoroughly enjoyed your holiday with us and we are happy that you appreciated the staff of the establishment, the cleanliness, the size and decoration of the room and also the variety of the breakfast.Our staff is doing its best to make your holidays enjoyable.We would be pleased to see you among us in the near future.Best regards,
1 out of 5
by A verified traveler

Posted 8 Jun 2024
Idk where to start I came from the united states to spend few days (honey moon) at this property let me tell you the pictures advertised on Expedia are misleading. They advertise 4 stars but I wouldn’t give it a single star. The food was terrible! My wife was vomiting with bad stomach pain the whole night be aware don’t eat there !! Pasta is over cooked the fish is dry the Moroccan tagin have only vegetables no meat ! The salad bar has horrible un-tasty flavors ! And the soup tastes like concrete! ! I worked over 20 years in the hospitality industry in the US and never seen something disgusting like this ! The only ONE thing about this hotel is well located other than that PLEASE DON’T WASTE YOUR MONEY!!!
Comment from Hotel Management
8 Jun 2024 by M.C MAHFOUD FILALI Directeur Général de l’hôtel Ke, Hotel Management
Dear Guest,We are deeply sorry for the discomfort caused during your stay.Regarding your remarks, we kindly inform you that we propose a varied and rich buffet for breakfast, lunch and dinner which can meet the different choices and tastes of our customers.Please be assured that our kitchen is monitored daily by an accredited hygiene laboratory and we didn’t receive any claim from our guests concerning the food. However, we will deeply investigate all the mentioned remarks in your comment. Thank you for letting us knows and we hope to welcome you again to win back your confidence. Regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
4 out of 5
by A verified traveler

Posted 30 Nov 2023 on Hotels
Comment from Hotel Management
4 Dec 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Dear Nassreddine,Thank you so much for choosing our hotel and thank you once for your score.We would be honored to welcome you again for your next visit to Agadir. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
2 out of 5
by A verified traveler

Posted 25 Nov 2023
Rooms not as expected
Comment from Hotel Management
28 Nov 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Dear Yahya,First of all, we would like to thank you for choosing our hotel for your stay. We would have appreciated if you could give us more details about you experience in Kenzi Europa hotel during your stay. Your comments are very precious and helps us to improve our service quality. We hope to welcome you again among us and win back your confidence. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
5 out of 5
by A verified traveler

Posted 11 Nov 2023 on Hotels
Incredible experience! Thank you so much for everyone! So friendly and nice staff! I really liked the events during the week. It’s good for young and old generation in the same time. Had a lovely time.
Comment from Hotel Management
13 Nov 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Dear Arnold,We are very grateful for all your good and encouraging comment. All our team was very happy to have you in Kenzi Europa.We are very pleased that you were satisfied with our staff.Our friendly service and professionalism has been always a highlight of our guest’s stays, since our aim is to make their holidays as enjoyable and comfortable as possible.We will be happy to welcome you back to our hotel and we will do our best to meet your expectations.Best regards,M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
4 out of 5
by A verified traveler

Posted 7 Nov 2023 on Hotels
Comment from Hotel Management
8 Nov 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Cher Bernard,Nous vous remercions d'avoir choisi le Kenzi Europa pour votre récent séjour à Agadir.Toute notre équipe a été ravie de vous accueillir parmi nous.Au plaisir de vous accueillir parmi nous lors de votre prochaine visite à Agadir.Bien à vous, M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa
3 out of 5
by A verified traveler

Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Dear Jan-Olof,We would like to thank you for choosing our hotel .Our staff is doing its best to make your holiday enjoyable.We will be honored to receive you one more time among us.Regards,M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
4 out of 5
by A verified traveler

Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Dear Sinead,Thank you for choosing our hotel for your recent stay and thank you once for your score.We will be honored to receive you one more time among us.Best regards,M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa
4 out of 5
by A verified traveler

Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
4 Nov 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Chère Sarah,Nous vous remercions d'avoir choisi le Kenzi Europa pour votre récent séjour à Agadir.Toute notre équipe a été ravie de vous accueillir parmi nous.Au plaisir de vous accueillir parmi nous lors de votre prochaine visite à Agadir.Bien à vous,M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa
5 out of 5
by A verified traveler

Posted 29 Oct 2023
This is the only hotel i have ever come back to. Excellent location Excellent staff Excellent animation team It felt like a big family Everything was in one place , unlike other hotels where everything is a long walk to get to. Beautiful gardens and walking areas to get away from things My din loved the water slides Once again THANK YOU
Comment from Hotel Management
30 Oct 2023 by M.C MAHFOUD FILALI General Manager, Hotel Management
Dear Stephen,Thank you so much for taking the time to share your feedback with us.All our team was really pleased to have you among us.We are happy to learn that you had a good stay and you enjoyed our location, the garden and also our animation team.We would be honored to welcome you again for your next visit to Agadir. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
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