Ratings based on 464 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 20 Dec 2024
The food was amazing. Depends on your room location, some people say it’s noisy at night, if facing the road and club. Overall it’s a good hotel. The staff was helpful.
by A verified traveler
Posted 11 Dec 2024
We loved our week stay at Hotel Argana. We thought all-inclusive included drinks.. it does not, not even water, so be mindful of that. There is entertainment every night, which is so fun and hosted by the nicest people. The kids had the best time! Honestly, the staff MADE the holiday! They were so nice, funny, attentive and even when there was an issue, staff literally were fast to fix it.
Comment from Hotel Management
12 Dec 2024 by Meryem BACHRI, Hotel Management
Dear Simone,Thank you for sharing your feedback. We're delighted to hear that you and your family had a wonderful time at Hotel Argana. Your kind words about our staff mean a lot to us. We're constantly striving to improve our services, and your feedback is invaluable. We apologize for any inconvenience regarding the all-inclusive package. We will take your comments into consideration to ensure a clearer understanding of our offerings in the future.
by A verified traveler
Posted 28 Nov 2024
We were originally given a standard room,on 1st floor that had not been refurbished.After talking to reception they gave us a refurbished room on 4thfloor the next day as that according to images on Expedia was what we had booked.Also when given shower room for late departure,there were no towels.After waiting more than 15mins for towels had to leave without shower as out taxi for airport was waiting.
Comment from Hotel Management
29 Nov 2024 by adil ben, Hotel Management
Dear Guest,Thank you for sharing your experience. We’re glad we could move you to a refurbished room that matched your booking expectations, but we regret the inconvenience you faced with the late departure shower room and the towel delay.Your feedback is valuable, and we will address these issues to improve our services. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.QUALITY MANAGER HOTEL ARGANA & SPA
by A verified traveler
Posted 10 Nov 2024
Amazing
Comment from Hotel Management
10 Nov 2024 by adil ben, Hotel Management
Dear Customer,Thank you for your enthusiastic feedback! We are delighted that your experience was amazing.Kind regards,QUALITY MANAGER HOTEL ARGANA & SPA
by A verified traveler
Posted 1 Nov 2024
Our one-week stay at Hotel Aragana was thoroughly enjoyable. The staff were exceptionally friendly and attentive. Initially, we stayed in rooms 4102 and 4104, where we encountered an issue with an unpleasant odour in the bathroom. The staff promptly addressed this by relocating us to new rooms, ensuring a comfortable stay.
The hotel offers a varied culinary experience, with a different food theme each day and a wide range of options to choose from. While water is not included with lunch or dinner, guests are welcome to bring their own. Pool towels are available for hire at 100 dirhams, with the deposit refunded upon return.
The location is convenient, with numerous taxis readily available. The fare to the souk is approximately 45-50 dirhams. There is also a mini-market nearby and familiar dining options, including Pizza Hut and McDonald’s. We also took advantage of the hotel’s hair salon and spa services, both of which provided excellent service. For families, there is a small play area for children.
One consideration for families is the surrounding area, which can feel a bit rough at night, with some beggars around.
In summary, we had a wonderful stay at Hotel Aragana and look forward to returning in the future.
Comment from Hotel Management
2 Nov 2024 by Meryem BACHRI, Hotel Management
Dear Guest,Thank you for your kind review! We're thrilled to hear that you had such a wonderful time at Hotel Aragana.We're glad to know that our staff went above and beyond to ensure your comfort. We apologize for the initial inconvenience with the room odor, but we're happy that we were able to quickly resolve the issue.We're also pleased to hear that you enjoyed our diverse culinary offerings and the convenience of our location. Your feedback about the surrounding area is valuable, and we'll continue to work on improving the overall guest experience.Thank you again for choosing Hotel Aragana. We look forward to welcoming you back in the future.Best wishes
by A verified traveler
Posted 1 Nov 2024
Never have I know a 4* hotel charge to use the safe MAD20 a day/ pool towel deposit of MAD100 per person for a towel and the gym an extra MAD 50 per use per person! Left a bad taste and the staff are very rude, WiFi wasn’t strong. Budget good selection but never enough cups and bowls at breakfast and maybe at dinner.
Comment from Hotel Management
2 Nov 2024 by Meryem BACHRI, Hotel Management
Dear Guest,Thank you for sharing your experience at ARGANA Hotel & Spa. We are truly sorry to hear that your stay did not meet your expectations.We take your feedback very seriously and are committed to continually improving our services. We are carefully reviewing your comments regarding the additional charges, the quality of the Wi-Fi, and the customer service. We will take the necessary steps to address these issues and prevent them from recurring.We also understand your concerns about the availability of cutlery at breakfast and dinner. We strive to maintain an adequate supply, but we acknowledge that improvements can be made. We will work to ensure that all our guests can fully enjoy their meals.We invite you to contact us directly to discuss your experience in detail and explore other solutions. We hope to have the opportunity to welcome you back and provide you with a more positive experience.Sincerely,
by A verified traveler
Posted 13 Oct 2024
Generally the hotel was reasonably good. Hotel is under going some construction works so there is some noise at times but nothing to disruptive. Staff was extremely helpful and friendly. Room was reasonable. Interior slightly out dated but still comfortable and accommodating. Gteat selection of food and good value for money. Shops and beach is within walking distance. Tours help desk at hotel, very helpful and informative.
Place felt very safe.
Would definitely recommend to others.
Brilliant stay and Agadir is a temarkable place to visit. A very happy customer 😀
Comment from Hotel Management
14 Oct 2024 by adil ben, Hotel Management
Dear Guest,Thank you for sharing your feedback and for recommending our hotel. We're pleased to hear that you enjoyed your stay and found our staff helpful, the room comfortable, and the location convenient. We appreciate your understanding regarding the ongoing construction and are glad it did not disrupt your experience. We look forward to welcoming you back for another brilliant stay in Agadir!Best regards, QUALITY MANAGER HOTEL ARGANA & SPA
by A verified traveler
Posted 2 Oct 2024 on Hotels
++ clean rooms with a nice sea view, excellent customer service from both kitchen and cleaning staff. Lovely atmosphere at night with entertainment although I wished to see a bit more traditional Moroccan shows. Breakfast was good. Beach is 10 walking distance. I definitely recommend hotel Argana
- - if I have to be picky, only parking was a little small so at night it was harder to park at times other than that all good 🙌
Comment from Hotel Management
3 Oct 2024 by Meryem BACHRI, Hotel Management
Dear Guest,We sincerely thank you for taking the time to share your positive experience at Hotel Argana. We are delighted to hear that you enjoyed the clean rooms, the sea view, and the service provided by our team. Your feedback regarding the traditional Moroccan shows and the parking size is very valuable, and we will take it into consideration to further improve our services.We look forward to welcoming you again soon.Best regards,The Hotel Argana Team
by A verified traveler
Posted 28 Sep 2024
The room was large and saloons downstairs
Comment from Hotel Management
29 Sep 2024 by adil ben, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear that you found the room spacious and appreciated the saloons downstairs. We hope these features added to the comfort of your stay. We look forward to welcoming you back soon!QUALITY MANAGER HOTEL ARGANA & SPA
