Ratings based on 408 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
I've stayed here for work multiple times and the absolute number one thing that annoys me is the $20 extra charge to park in the hotels own car park. Seems a bit of a rip off.
Otherwise the property is great, rooms are big and quiet and very clean.
Comment from Hotel Management
27 Nov 2024 by Isaac, Hotel Management
Dear Marlin,Thank you for taking the time to respond to review your stay.We are pleased that you had a pleasant stay at Quest Mawson Lakes.I am sorry to read that you experienced some issues with parking during your stay with us. Unfortunately, our hotel is very limited with the number of onsite parking spaces we have available. Given the demand we do charge for parking at fair market rate. There is free and plentiful street parking available nightly, 4pm until 10am the following day, and unrestricted on weekends. If there is anything at all we can do to ensure your comfort during future visits or if you have any suggestions on where we could improve, please let us know.Thank you for staying, we look forward to hosting you again in the near future.Warm Regards,Isaac ZahraAssistant Hotel Manager
by A verified traveler
Posted 29 Oct 2024
For some reason we were given a disability room, the shower head was uncontrollable as a normal shower. The bathroom flooded, my clothes I was about to wear got saturated, the lady at reception was lovely, room clean
Comment from Hotel Management
29 Oct 2024 by Isaac, Hotel Management
Dear Shelley,Thank you for taking the time to review your stay and your kind words about our reception team. Please let me apologise for the inconvenience with regards to your experience in the accessible room. I have made note on your profile to not allocate you into that room type for future stays. We hope to be able to host you again in the near future and if there is anything at all we can do to ensure your comfort during future visits or if you have any suggestions on where we could improve, please do let us know.Kind regardsIsaac ZahraAssistant Hotel Manager
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 26 Aug 2024 on Wotif
It was very easy to find and operate from as a base.
Comment from Hotel Management
26 Aug 2024 by Isaac, Hotel Management
Dear Nicholas, Thank you for choosing to stay at Quest Mawson Lakes and taking the time to provide feedback about your experience. I am glad you found our accommodation & location to your liking.We look forward to seeing you again next time. Kind RegardsIsaac ZahraAssistant Hotel Manager
by A verified traveler
Posted 20 Aug 2024
by A verified traveler
Posted 14 Jul 2024 on Wotif
Friendly helpful fantastic apartment room with washer and dryer. Getting in the shower was a bit slippery. It was only closer to the shower spray that wasnt slippery. A slip mat would of helped me as i felt unsteady getting in and out of the shower.
Comment from Hotel Management
14 Jul 2024 by Isaac, Hotel Management
Dear Carol,Thank you for taking the time to review your stay. We are glad that you had an enjoyable stay at Quest Mawson Lakes and thank you for rating our property a 10/10.I have added a note to your guest profile to ensure a shower mat is in the bathroom for all future visits. I am sorry about the inconvenience with the shower & bath combo, but am glad that it had minimal impact on your stay.If there is anything at all we can do to ensure your comfort during future visits or if you have any suggestions on where we could improve, please let us know. Thank you for staying, we look forward to hosting you again in future. Warm Regards, Isaac ZahraAssistant Hotel Manager
by A verified traveler
Posted 7 Jul 2024 on Wotif
Central location to where I needed to be. Lovely welcome and dining options were great.
Comment from Hotel Management
8 Jul 2024 by Isaac, Hotel Management
Dear Pamela, Thank you for choosing to stay at Quest Mawson Lakes and taking the time to provide feedback about your experience. I am glad you found our accommodation, restaurant, & location to your liking.We look forward to seeing you again next time. Kind RegardsIsaac ZahraFront Office Manager
by A verified traveler
Posted 7 Jul 2024 on Wotif
by A verified traveler
Posted 31 May 2024
Had a pleasant stay. Room was great and everything as described
Comment from Hotel Management
31 May 2024 by Isaac, Hotel Management
Dear Lindsay,Thank you for taking the time to review your stay. We are glad that you had an enjoyable stay at Quest Mawson Lakes and thank you for rating our property a 4/5.If there is anything at all we can do to ensure your comfort during future visits or if you have any suggestions on where we could improve, please let us know. Thank you for staying, we look forward to hosting you again in future. Warm Regards, Isaac ZahraFront Office Manager
by A verified traveler
Posted 19 May 2024 on Wotif
Great service, excellent location would highly recommend
Comment from Hotel Management
19 May 2024 by Isaac, Hotel Management
Dear Mishelle, Thank you for choosing to stay at Quest Mawson Lakes and taking the time to provide feedback about your experience. I am glad you enjoyed our service and found our location convenient! If there is anything at all we can do to ensure your comfort during future visits or if you have any suggestions on where we could improve, please let us know. We look forward to seeing you again next time. Kind RegardsIsaac ZahraFront Office Manager
