Ratings based on 964 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Very good, nice view. Long hallways if you’re in rooms 210
Comment from Hotel Management
22 Oct 2024 by Lakes Hotel , Hotel Management
Thank you for the review! We look forward to welcoming you back soon.
by A verified traveler
Posted 20 Oct 2024
Thought the staff in the Japanese restaurant were excellent
Comment from Hotel Management
20 Oct 2024 by Lakes Hotel, Hotel Management
Thank you for your lovely review, we will pass this along to the team in Tunki. We hope to welcome you back soon.
by A verified traveler
Posted 18 Oct 2024
Wonderful staff.
Comment from Hotel Management
18 Oct 2024 by Lakes Hotel, Hotel Management
Thank you for your great review. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 Oct 2024
Beautiful place to stay,
So nice to wake up overlooking the lake and going for a walk around it is an added bonus.
my only one concern was the bed a little to firm for me and the pillows a little hard.
But that would not stop me staying there again.
love the place.
Staff are amazing and the food is incredible.
Comment from Hotel Management
18 Oct 2024 by Lakes Hotel, Hotel Management
Thank you for your great review! We look forward to welcoming you back soon.
by A verified traveler
Posted 14 Oct 2024
Very convenient, lovely staff, good food, great room with a nice view
Comment from Hotel Management
14 Oct 2024 by Lakes Hotel, Hotel Management
Thank you for the great review, Dale! We hope to see you again soon.
by A verified traveler
Posted 18 Sep 2024
3asy access. Check in and out all good. Only complaint no info in rom for things to do. Restaurants etc. Had to go website. Room service q BC. Everything else great.
Comment from Hotel Management
21 Sep 2024 by Lakes Hotel, Hotel Management
Thank you for your feedback! We're glad to hear check-in and check-out went smoothly and that you enjoyed your stay. We'll look into improving the in-room information, and just a reminder, our reception staff are always available to answer any questions you may have during your stay.
by A verified traveler
Posted 11 Sep 2024
Service hit and missed. Some days you get good service and some days not great. The front desk one of the staff never bother to greet customer and very cold when you request for info or help. If they can maintain consistent great service, it will be one of the best hotel in Adelaide.
Comment from Hotel Management
14 Sep 2024 by Lakes Hotel, Hotel Management
Thank you for your feedback. While we often receive the highest compliments and great reviews regarding our front office team, we apologize for the inconsistency you experienced. We'll address this with our staff to ensure a more consistent and welcoming experience for all guests.
by A verified traveler
Posted 28 Aug 2024
The staff make this a great place to stay from reception through bar staff wait staff- everyone should be complimented on their welcome friendliness. The room we had was freshly updated in the shower which was pleasing. The fried rice was served fresh and very quickly. Special thanks to the chef! Thanks to Austin on reception for quick attention to detail.
Comment from Hotel Management
28 Aug 2024 by Lakes Team, Hotel Management
Hi Anne, Thank you for the great feedback!We have forwarded this along to our management team and we hope to welcome you back to the Hotel again soon!
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Lakes Hotel , Hotel Management
Thanks for the great review!
by A verified traveler
Posted 25 Aug 2024
The hotel is nice and it is located near the lake and the view was perfect. The breakfast was really good.
Comment from Hotel Management
25 Aug 2024 by Lakes Team, Hotel Management
Thank you for the great review, Masha! We are pleased to hear that you had a comfortable stay, and we hope to welcome you back soon.
