Ratings based on 2,618 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The overall stay was good and so was the overall cleanliness. But the carpets really need to be re-done because of the staining and a fresh paint coat would not hurt. The shower door did not close properly. No mirror in the room except the one in the bathroom. TV needs an upgrade with a remote that has visible letters/numbers. Not sure why they charge 28 dollars parking fee per day, which I thought was very hefty. Staff was friendly and helpful 😊
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Good morning Demagi,Thank you very much for leaving your feedback - we have forwarded this to our maintenance and housekeeping managers for a lasting fix, thank you!Our parking may seem expensive, but it's below parity with other hotels in the region - nearby private car parks may be cheaper for a shorter (hourly) term, and parking is free on most streets between 6PM and 8AM (check the signage though).We hope to welcome you back again soon!Warm Regards
by A verified traveler
Posted 1 Sep 2024
Was a pleasent stay at night.
The room itself could have been cleaner. There was food stains up the cupboards and on the sides of the table. All four dining shakes had crumbs and food on them. It obviously only gets a quick clean after guest stays, but looks like it hasn’t had a thorough clean for a long time.
Comment from Hotel Management
1 Sep 2024 by Hotel Management, Hotel Management
Good morning Sarah,Thank you for taking the time to leave your feedback. We are sorry that your stay with us was marred by some housekeeping issues, and we have referred it to their team for a full spring clean, which we conduct annually.We hope to welcome you again soon!Warm Regards,
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Hotel Management, Hotel Management
Good morning Rebecca,Thank you for your wonderful review score! We hope to welcome you back again soon!Best Regards,
by A verified traveler
Posted 12 Aug 2024 on Wotif
The property apartment was clean and nice big windows to let air into the apartment as it did get quite hot. Once you step outside your door you are hit with the smell of smoke which we didn’t like. I don’t recommend staying over the weekend as there is a bar at the end of the alley that is open til 2or 3am with loud music even with the windows shut.
Loved the pools location restaurants nearby and would recommend for a midweek stay.
Comment from Hotel Management
12 Aug 2024 by Hotel Management, Hotel Management
Dear Belinda,Thank you for taking the time to review your recent stay at iStay Precinct.We are delighted to read that you found the apartment to be clean and large, and that our location suited your needs. We are also pleased to hear that you loved our pool area.Kind RegardsHotel Management
by A verified traveler
Posted 27 Jul 2024
It’s beautiful
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Good morning Nelson,We are very pleased that you found our hotel beautiful, and we hope to see you again soon!Best Regards,
by A verified traveler from ashwood
Posted 27 Jul 2024
Good people but apartments are tired!
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Good morning John.Thank you for taking the time to leave your feedback. We are very pleased that you enjoyed your stay with us, and we will pass along your feedback to our housekeeping team. We hope to welcome you back again soon!Best Regards,
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Good morning Sophie K,Thank you very much for taking the time to leave us a review. We are glad that you enjoyed your stay with us, and we hope to see you again soon!Warm Regards,
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Hotel Management, Hotel Management
Dear Sebastian,Thank you for taking the time to rate your recent stay.We hope to welcome you again in the near future.Kind RegardsHotel Management
by A verified traveler
Posted 5 Jul 2024
Very clean, spacious apartment with all the necessities. Shopping mall is walkable. With safe parking.
Comment from Hotel Management
8 Jul 2024 by Hotel Management, Hotel Management
Good morning 3stan,Thank you very much for leaving us such a great review! We are thrilled that you loved your stay, and we look foward to welcoming you back again soon!Best Regards,
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Good morning Mjay,Thank you for leaving a review. We hope to welcome you back soon!Regards,
