Ratings based on 284 Verified Reviews
2.5 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Well this hotel, if you can even call it that was nothing short of an experience in itself.
The experience started as soon as we pulled up to the Cosmo and looked up at all the rooms from the outside and were met with a cat in the window and someone blowing smoke out the window and we thought surely not and were met with horror we realised that infact it surely was. We walked in the front door and was met with a stench of old socks which could be standing straight up as if someone was still wearing them mixed with musty stale alcohol this is when we just looked at each other and there were no words just shear terror. The elevator was nothing short of out of a horror movie the carpet in the elevator hasn't had a vacuum since the building was built.
As we entered the 3rd floor we were met with the lovely sound of Mrs crackhead having a lovely wee moan with Mr crackhead. We walked down to our 2 bedroom apartment we entered to a mold ridden room, stained couch and holes in the roof. I wondered why the curtains were closed and opened them and the curtain & curtain rod fell from the ceiling well that explained the closed curtains. The photos are completely inaccurate and are NOTHING like the rooms. The pub under the hotel raged til 4am, this hotel is not family friendly. And in the morning we were met with Mrs crackhead and her track marked legs in the lobby to send us on our way. Don't stay here unless you want to leave extremely angry trying not to get an assault charge.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 27 Aug 2024 on Lastminute
Does not look like it he photos at all. Provided tea coffee milk but no jug. Everything was dirty. All blinds were broken and torn. Rubbish behind the door. Wasn’t ready at 2, had til wait til after 3.
by A verified traveler
Posted 25 Aug 2024 on Wotif
"**WARNING: DO NOT STAY HERE**. This place is a complete scam. The room was NOTHING like the photos online.
Starting from the moment you enter the foyer and are greeted with the smell, a mixture of old take away and rubbish, the manager a disheveled unkempt individual with less hospitality skills than that of a 30’s hospital matron, who explains to us that the room we booked was not what was available due to cleaning that day and the dampness associated, who then informs us “if you don’t like the room we have for you we can always move you tomorrow”.
We are then greeted by furniture and bedding, covering the fire extinguishers in the hallway with the smell of damp throughout and dirty laundry piled in a corner.
We move into our “apartment to find 5 beds throughout the two rooms and the only bathroom within the bedroom of the apartment, without any windows. The other room housing one bed and two fold outs with no blankets or doonas, lighting not working, windows in the main room that don’t open nor the blinds, so you’re in darkness throughout the day. Make a cup of coffee? nope! No cups, plates, cutlery etc, no coffee/tea etc, no tea towels/cloths to clean and mould and damaged internals of the cupboards. Uncomfortable beds and don’t get me started on the bathroom. All up we were booked in for 4 nights and left the next morning. Do yourself a favour, STAY AWAY and enjoy your trip instead of having to find alternative accommodation at last minute. STILL AWAITING A REFUND!
Comment from Hotel Management
25 Aug 2024 by Jason, Hotel Management
Hi David,Thanks for your feedback. We did have some issues with carpet in the room you originally booked, and while we did find an alternate room, we did offer to move you to the original room the following day - a move you said you wished to accept the night you checked in. Unfortunately one of our other guests moved some of her furniture out of her room the same evening.As you paid through the OTA you were advised of procedures regarding this refund. We're sorry you didnt have a great time here, but thanks for your feedback.
by A verified traveler
Posted 7 Aug 2024 on Wotif
Though the hotel is in need of renovation it was clean and had everything we needed for the price point. Bathroom had been updated in the last couple of years. Great location
Comment from Hotel Management
25 Aug 2024 by Jason, Hotel Management
Hi Natalie,Thanks for taking the time to leave some feedback. We hope to see you again soon!
by A verified traveler
Posted 22 Jul 2024 on Wotif
by A verified traveler
Posted 10 Jul 2024 on Wotif
Very outdated, not at all like the photos. Spruiked as a two bedroom apartment, actually only one bedroom with three other beds set up in the living room. Two of the beds were not even real beds - folding beds - and they did not have blankets, just sheets! We arrived late at night and it was 12degC. My kids were freezing and I had to use bath towels as extra bedding for them. The single box A/C heater was grossly undersized for the room and barely took the chill off. The kitchen had no coffee or tea (yet there was milk in the tiny fridge?!) and there were only a couple of glasses - we were a group of 5. There was a sponge, but no detergent and no tea-towel. So no way to adequately wash any dishes. Two chairs at the kitchen table (for 5 people). Shelf directly over the toilet so that you banged your head getting off. No vanity - just random bits of wood screwed together with some kind of foam stuck to it that had *almost* been removed (unsuccessfully). We had croissants for brekky from the bakery over the road - no way to sweep up our crumbs because there was no broom or dustpan provided. One good thing was the little bedside lights over the main bed (best thing in the place). Location excellent - in a very cute laneway with lots of cafes / food places around. NO PARKING - not even a drive through bay where you could pull in to dump suitcases (although this is beyond the control of Cosmo - more of an Adelaide City issue). There were several paid parking lots nearby though.
by A verified traveler
Posted 27 Jun 2024 on Wotif
Don't believe the photos online.
by A verified traveler from Adelaide
Posted 23 Jun 2024
by A verified traveler
Posted 22 Jun 2024
Property not the cleanest in the rooms. Good location. Very noisy of a night with people and early morning with street cleaners.
