Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Nice comfortable room.
Only downside was the room had an adjoining door and the occupant in the next room left the balcony door open when smoking, so the smoke wafted under the door into our room.
Comment from Hotel Management
20 Nov 2024 by IM, Hotel Management
Thank you for taking the time to review your recent stay with us. We’re glad to hear you had a nice and comfortable stay. We apologise for any inconveniences with your room allocation. Please know you can report such issues with our reception team, we want all guest to enjoy their time with us. We look forward to seeing you next time.
by A verified traveler
Posted 8 Nov 2024
Love it
Comment from Hotel Management
20 Nov 2024 by IM, Hotel Management
Thank you for your 5-star rating and such positive ratings. We are very appreciative of the kind comments! We look to having you back in the future.
by A verified traveler
Posted 28 Oct 2024
Quick efficient friendly staff.
Comment from Hotel Management
29 Oct 2024 by HS, Hotel Management
Thank you for the 5-star review Harry! We are so delighted to hear you had a good stay with us and our team were efficient and friendly. We look forward to seeing you next time!
by A verified traveler
Posted 3 Oct 2024
Nice room, good area for cafe’s
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hi Dave & Sue. Thank you for the terrific 5-star review on your recent stay with us. It's great to hear that you enjoyed the room, as well as some of Melbourne Street's lovely Cafe's and restaurants all just a short walk away. We look forward to having you stay again next time.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hi Christopher. Thank you for sharing your fantastic 5-star review on your recent stay. It is great to see that everything went so well, and you had such an enjoyable stay. We hope to see you again soon!
by A verified traveler
Posted 11 Sep 2024 on Wotif
Rooms are a bit run down with age and don’t look as pristine as the photos show in the guide. Otherwise a great location from the zoo and food is great from walking distance from the hotel.
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hi Nathan. Thank you for taking the time to share your thoughts on your recent stay. It is great to hear that the Hotel's location was well suited for what you needed. We have recently refurbished our One-Bedroom King Apartments and Superior King Rooms, and would highly recommend one of these rooms for your next visit. We look forward to seeing you again next time.
by A verified traveler
Posted 11 Sep 2024 on Wotif
Ok
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hi Jackie. Thank you for your review on your recent stay. We appreciate the positive rating and look forward to welcoming you back again soon!
by A verified traveler
Posted 9 Sep 2024 on Wotif
Overall it was nice stay😀
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hi Timothy. Thank you for the wonderful 5-star review on your recent stay! We look forward to having you back again soon.
by A verified traveler
Posted 6 Sep 2024 on Wotif
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hi Harry. Thank you for the terrific 5-star review on your recent stay. We are pleased to see that you had such an enjoyable visit, and look forward to seeing you again soon.
by A verified traveler
Posted 6 Sep 2024 on Lastminute
Large room with king bed was comfortable. No late dining options. No in house dining options. Room whilst clean needs an overall refresh. Bathroom ventilation blocked. TV remote not fullly functional. Pool area very uninviting and fence is unsafe due to cars parked against it.
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hi Philip. Thank you for the feedback on your recent stay. It is great to hear that you enjoyed our large, spacious rooms, and our king beds. We have had our onsite restaurant closed for several years now, but are lucky to have some great nearby options on Melbourne Street just a short walk away. Please let our team know if you need any assistance with future recommendations. We look forward to seeing you again soon!
