Ratings based on 98 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 29 Oct 2024
Good area
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 1 Sep 2024
A nice hotel but a bit loud
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler from Lynnwood
Posted 16 May 2024
Great location in Bole area, quick drive to the airport. I was expecting for a hotel at this level to at least have AC in their rooms. The breakfast was not up to the expectations, it was really not good! The front desk were friendly and the hotel staff overall were always nice.
Comment from Hotel Management
17 May 2024 by Guest Relation Kuleni Damena, Hotel Management
Dear Mohammed,Greetings from Sapphire Addis Hotel!Thank you for sharing your feedback about your recent stay at Sapphire Addis Hotel. We appreciate your honesty and apologize for any inconvenience you encountered during your visit. We’re pleased that our convenient location near Bole International Airport worked well for you. We’re Happy to hear that our front desk team and overall staff made a positive impression. Their friendliness and helpfulness are crucial to creating a welcoming atmosphere, and we’ll continue to prioritize excellent guest relations. However, we acknowledge that we fell short of your expectations in certain areas that are Air Conditioning (AC) in Rooms and Breakfast Quality Your feedback is invaluable, and we’re actively addressing it to improve. We hope you give us another chance and we treat you better in nearest future.Hospitality Regards,Kuleni Damena Guest Relation
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Guest Relation, Hotel Management
Dear Saleh,Warm Greetings from Sapphire Addis Hotel!Sapphire Addis hotel team is happy to hear you had such a wonderful experience! We are happy to hear that you enjoyed your stay with us and that our staff went above and beyond to make your stay enjoyable. We appreciate your kind words and look forward to welcoming you back soon.Hospitality Regards,Kuleni Damena Guest Relation
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Guest Relation , Hotel Management
Dear Mr. Harold Patten Warm Greetings from Sapphire Addis hotel! Thank you for choosing to stay at Sapphire Addis Hotel and for taking time to share your experience with us. Thank you for your rating! We’re thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Hospitality Regards,The Management
by A verified traveler
Posted 4 Nov 2023
The room was nice and comfortable...the breakfast pastries were not fresh, and if you order room service pizza you gonna get what ever they like on it no matter what you order
Comment from Hotel Management
7 Mar 2024 by Kuleni Damena Guest Relation , Hotel Management
Dear Mirko Warm Greetings from Sapphire Addis Hotel! Thank you for choosing to stay at Sapphire Addis Hotel and for taking time to share your experience with us. We value your feedback, and I apologize that the breakfast pastries didn’t meet your expectations. Fresh pastries are essential for a delightful morning, and we’ll definitely consider this feedback for improvement. As for the room service pizza, it seems our chefs have a culinary adventure in mind! While we aim to fulfill specific orders, their creativity sometimes takes over. Rest assured, we’ll strive to align more closely with your preferences next time. We appreciate your patience and hope you’ll give us another opportunity to exceed your expectations during your next stay.Hospitality Regards,The Management
by A verified traveler from rabiye
Posted 29 Oct 2023
Very nice hotel
Thank you *****
Comment from Hotel Management
7 Mar 2024 by [Kuleni Damena] [Guest Relation] , Hotel Management
Dear Ibrahim, Warm Greetings from Sapphire Addis Hotel! Thank you so much for your kind comment about our hotel! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay. Our team works hard to provide a pleasant experience for all our guests, and it’s heartwarming to know that we succeeded in making your visit memorable. We hope to welcome you back soon for another wonderful stay.Hospitality Regards,The Management
