Ratings based on 4 Verified Reviews
5.0 Room cleanliness
3.7 Service & staff
5.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Feb 2023
Comment from Hotel Management
7 Mar 2023 by New DAY, Hotel Management
Dear Mr Shishay!Thank you for the rating.
by A verified traveler
Posted 13 Jan 2021 on Hotels
by A verified traveler from California
Posted 14 Sep 2020
I called the hotel before I arrive to confirm if they have airport shuttle. They said they have airport shuttle and I was told they would wait me at the airport. When I arrived in Addis, there was no airport shuttle from the hotel. I called the Manager Ato Solomon and he told me that the shuttle was coming in 5 min. I waited for 30 min - still no show. I called the manager again but he couldn’t answer his phone. Finally I was obliged to take a taxi. I found out that the hotel had no airport shuttle at all. I was very disappointed. The manager literally lied me. This is very bad for business. The hotel was a new hotel and clean but service is terrible
Comment from Hotel Management
24 Sep 2020 by Solomon , Hotel Management
Dear Valued Guest
Warm Greetings from New Day Hotel…
Thank you for taking your time to write your review of our property, your comments are very much valued. We have taken note of the issue you raised and we will took corrective measurements to solve this issues. However to make lucid the issue our driver was there to pick you up and due to your flight delay he has back to hotel. After you finished custom immigration you called us and the driver has back to pick you up and he was. Please apologize the inconvenience you faced we can assure you that the raise feedback will be solved on your next visit to Addis.
Thank you again, and we look forward to seeing you on your next trip to the new day hotel
With Sincere Gratitude
by A verified traveler
Posted 22 May 2020
Very clean and renovated. Good service, will keep on using and it is also a very good location.
Comment from Hotel Management
23 May 2020 by MANDEFRO BELETE , Hotel Management
Dear Mr.Mekdem Petros,Thank you for patronizing New Day Hotel and taking time to share your experience on Expedia.com.Thank you once again for your stay and look forward to welcoming you back to New Day Hotel.
With hospitality regards.
