Ratings based on 48 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Lift
by A verified traveler
Posted 20 Feb 2024
Clean and friendly staff.
Comment from Hotel Management
2 Mar 2024 by Vice, General Manager, Hotel Management
Dear Mr. Mohamed HusseinHow are you doing?How was your voyage back to London?We saw your review.We appreciate your considerable understanding with the overall condition of Miracle HotelMiracle Hotel, Management Team
by A verified traveler
White people discrimination
Posted 12 Jan 2024 on HotelsThe hotel discriminates against white people. Employees communicate harshly and irresponsibly.
- transfer from the airport was not provided, although I wrote to them in the comments to the booking, on the website, by email, on the WhatsApp phone number provided. They didn’t meet me, I took a taxi at my own expense and they simply said “sorry.”
- they demand payment ONLY in dollars, and they want to give change in birr, under the pretext “we have an official exchange rate.” But under the pretext of “take birr at the official rate,” they refuse to white people. One of the employees said “you should pay in dollars and take change in birr to help our country.”
- there was no hot water in the room, they tried to fix it for an hour before moving me to another room. I spent half a day waiting.
- cockroaches.
- water is leaking from the shower
- I asked for a transfer to the airport, because they didn’t meet me, they said “sorry, the transfer is only for international flights. Sorry again that we didn’t meet you.”
Guys, I'm sorry to leave a bad review.
Comment from Hotel Management
2 Mar 2024 by Vice, General Manager, Hotel Management
Dear our reviewer guest,To begin with, we agree with your right to reflect your view. Nevertheless, we guess you would realize your comments should be inline to the overall rules and practice of international Hotel(s).Who do you think will accept your false case of racial discrimination in such a business firm that endeavors to convince and attract its potential customers? Don't you know that in such service giving firm our moto is '' A GUEST IS A KING''? regardless of race, sex, and age!In our part we say, even if you had experienced such tendency from any employee of the Hotel, was it not worth bringing the case to the management team of the Hotel?While leaving aside some of the points you raised from point of your personal interest, we would like to apologize for the cases related to the lack of up-to-datedness of the service in the room you had stayed. We totally agree that it is the Hotel's obligation to provide a commensurate service to the money it receives from its customer(s). We totally believe that the guest's spirit should never be dismayed during the occupation period. Yes, cockroaches appeared and we eradicated the problem by hiring appropriate service providing firm.RegardsMiracle Hotel
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
Posted 23 Oct 2023
The property was good and comfortable.
by A verified traveler
Posted 11 Jul 2023
by A verified traveler
Posted 13 Mar 2023
Everything was under good conditions.
Only a bit problem with the wifi.
Comment from Hotel Management
17 Apr 2023 by miracl, Hotel Management
thinks to comment this kind of sportive comment
by A verified traveler
Posted 20 Feb 2023 on Travelocity
by A verified traveler from gr
Posted 20 Feb 2023
Customer service
by A verified traveler from GRANGER
Posted 6 Oct 2022
Thank you
