Ratings based on 30 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Above average
Comment from Hotel Management
14 Oct 2024 by Seifu B., Hotel Management
Thank you Mahamadou for your feedback.
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
15 Oct 2024 by Seifu B., Hotel Management
Thank you Debissa.
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
15 Oct 2024 by Seifu B., Hotel Management
Thank you Kimberlene.
by A verified traveler
Posted 14 Jun 2023
Comment from Hotel Management
3 Aug 2023 by Seifu, Hotel Management
Thank you Alebachew.
by A verified traveler
Posted 11 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by Seifu, Hotel Management
Thank you Hussein.
by A verified traveler
Amazing stay
Posted 11 Jun 2023 on Hotelsmy 3 days business stay was amazing, the services and hospitality of the reception team particularly the lady at the reception Kilka... and the gentleman are amazing people. The breakfast is great with variety of choices. Thank you
Comment from Hotel Management
13 Jun 2023 by Seifu B., Hotel Management
Dear Hussein,Thank you for staying at Daamat Hotel.I thank you again for your constructive feedback and compliment. It will help us to improve more on our service.Hope we will have a chance to serve you again in the near future.Kind Regards,
by A verified traveler
Posted 8 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by Seifu B., Hotel Management
Dear Hussein,Thank you for the hotel Rating.We are happy you like Daamat Hotel.and Its a great previledge for all Daamat team to serve you. Hope we will have a chance to serve you again.Kind Regards,Seifu B.
by A verified traveler
Posted 7 Jun 2023
As I was preparing to depart Addis, a member of their staff was waiting at the airport for me hours after I checked out of the hotel. She allegedly ‘forgot’ to charge me for something and did not want to get into trouble. This was shocking to me because as I was checking out with her, I specifically asked her if we were all set, to which she replied “yes, you are good to go”. Further, she got airport staff involved as well. With the language barrier that existed with her, it was hard for me to fully understand how this happened. She was instant that I pay the money for the forgotten charge so she would not get in trouble, nearly causing me to miss my flight. She also had someone on a call on her cell phone during. She finally asked if I had cash (USD) and fortunately I did, but it just felt wrong and sketchy for me to pay in this manner, under these circumstances. Nonetheless I paid her as she was beginning to make a scene at the airport entrance. After I paid her (in the presence of the truly friendly Bole airport staff) she then tried to give me some of the cash back and said she’d cover the difference since it was her fault. I denied her request to give me money back as I just wanted this interaction to be over. Having this kind of interaction while abroad (with the language barrier) made me so nervous and uncomfortable. This was a very poor way to handle this, Daamat. Because of this, I cannot say I will ever stay at your property again, nor can I recommend it to others.
Comment from Hotel Management
8 Jun 2023 by Seifu B, Hotel Management
Dear Richard,Thank you for staying at Daamat Hotel.Please accept my sincere apology for the inconvenience. This incident shouldn’t had happened and nor the hotel standard procedure in this circumstance. If there is any outstanding bill payment, it has to be settled before checked out from the hotel after providing the necessary invoices. I’m deeply regret for not meeting your expectation in this situation. Hope you will understand and give us a second chance next time.Thank you again for your feedback and looking forward to welcome you back again.Kind Regards,Seifu B.
by A verified traveler
Posted 20 May 2023
Comment from Hotel Management
12 Jun 2023 by Seifu, Hotel Management
Thank you Elias.
by A verified traveler
Posted 11 Jan 2023 on Hotels
