Ratings based on 83 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Quite neighbourhood
Posted 12 Mar 2020 on HotelsVery quite and serene envorinment
by A verified traveler from London, UK
Posted 25 Feb 2020
Various Toilet drainage may need to be looked at, apart this all been fantastic. I will definitely be back.
Comment from Hotel Management
11 Mar 2020 by The manager, Hotel Management
Thanks!
by A verified traveler from Silver Spring, MD
Posted 23 Feb 2020
Rooms are hot no ventilation to cool, high price for the location and services offered, and bad location.
by A verified traveler
Posted 19 Feb 2020
by A verified traveler from Quito
Posted 17 Jan 2020
The biggest challenge appears to be WiFi and hot water. Food is good, people are great
Comment from Hotel Management
18 Jan 2020 by The Manager, Hotel Management
Thanks for your review. WiFi is a problem across the nation and we will try to prescribe additional capacity if that would solve the problem. The hot water problem had been literally one of a five-year occurrence and is now resolved. We appreciate your comment and hope to get over most of the issues.
by A verified traveler
Posted 12 Jan 2020 on Hotels
Staff was very friendly and helpful! Breakfast was good, room was comfortable. I would stay there again
Comment from Hotel Management
18 Jan 2020 by The Manager, Hotel Management
Thanks and we will receive our guests will outmost welcome.
by A verified traveler
Worst experience ever...
Posted 6 Jan 2020 on HotelsReception ladies do not understand English at all , had water logging in wash basin and no lights in bathroom complained twice for all the 3 days no one came to fix it.. food is awful, location is worse , I called several times to house keeping but no one answers your call...not worth spending a penny for this hotel..
Comment from Hotel Management
18 Jan 2020 by The Management, Hotel Management
We are deeply sorry for your inconvenience most of which could be resolved with some understanding of communication. The hot water problem had been literally one of a five-year occurrence and is now resolved. We appreciate your comment and hope to get over most of the issues.
by A verified traveler
Posted 26 Dec 2019
Provide television programs for various ethnicities and languages because visitors from other countries, backgrounds and languages visit and lodge at this hotel.
Comment from Hotel Management
18 Jan 2020 by The management, Hotel Management
Thank you for your TV-related comment. Yes, we do our level best to have guests access multi-channel TV services, which we have most currently. We will do more to get our guests comfortable while they stay with us.
by A verified traveler from Boston, MA
Posted 21 Nov 2019
The staff at the desk is SO UNHELPFUL. I showed up having booked through Expedia and was promptly informed they had no rooms available. I called Expedia, and after a customer agent talked to the receptionist she then informed me that they DID have rooms available. In fact they actually had several rooms available, since they then proceeded to put me in the wrong room (a smaller room with twin beds much cheaper than the one I had booked) before putting me in the one I had paid for. Additionally the restaurant service is a joke, we were the only ones there and had to wait over an hour for our lukewarm food.
Comment from Hotel Management
26 Nov 2019 by manager, Hotel Management
Dear Sir, we have addressed your issue with the receptionist and hope that such issues will not be faced by our guests again.
by A verified traveler
Close to airport but not comfortable
Posted 15 Nov 2019 on HotelsThe hotel is very best the airport and a clear attraction for that overnight layover. It’s off road too so traffic noise is low.
Arriving late, found no towels or bath slippers and no tea making essentials. I asked and they were delivered.
Time to sleep and mosquitoes appeared! The night staff did not have mosquito spray (locked room!) so they couldn’t help me but say “sorry”. Hotel was full so I had to usual manual methods to reduce the number of mosquitoes. So yeah I didn’t sleep much and morning was. RELIEF!
Breakfast was basic and this hotel is designed for the mass transit passenger market (where you have no real choice but what the airline provides). will hesitate to go back.
Comment from Hotel Management
20 Nov 2019 by The manager, Hotel Management
Thanks a lot. We will do our best to make sure that our guests get the maximum comfort during their stay.
