Ratings based on 297 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 27 Sep 2024
Comment from Hotel Management
30 Sep 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Faye,Warm Greetings from Best Western plus Addis Ababa We are very happy that you enjoyed your stay at Best Western Plus Addis Ababa, we would like to thank you for your important and supportive feed backs. Looking forward to welcome you on your next visit to Addis Ababa.Kindly regards Ivan Luna General ManagerBest Western Plus Addis Ababa
5 out of 5
by A verified traveler

Posted 22 Sep 2024
Well appointed and well run outfit. The vibrant dining and drinking space on the ground floor is a haven for socializing… Lots of good food options. Loved it.
Comment from Hotel Management
23 Sep 2024 by Best Western Plus Addis Ababa Hotel, Hotel Management
Dear Clever, Warm Greetings from Best Western Plus Addis Ababa, thank you for taking the time to share your prestigious opinion we appreciate your positive and important message and it will help us to do more for our valued guest, looking forward to welcoming you on your next visit to Addis Ababa.Kindly regards Ivan Luna General ManagerBest Western Plus Addis Ababa
5 out of 5
by A verified traveler

Posted 9 Sep 2024
Outside noise
Comment from Hotel Management
30 Sep 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Abdi,Warm Greeting from Best Western plus Addis Ababa, thank you for taking the time to give us your rate on our level of service and facilities of our Hotel, nothing gives us more pleasure than knowing that you were comfortable and happy during your time with us, we look forward to welcome you back to our hotel soon and we aim to make your stay more enjoyable than the last.Please visit us again soon.Kindly regardsIvan Luna General ManagerBest Western Plus Addis Ababa
4 out of 5
by A verified traveler

Posted 2 Sep 2024
Brook. Solo traveller from Canada. Honestly, I don’t know why people give this hotel bad reviews. I had a comfortable stay. Great restaurant on 1st floor that offer al a carte and buffet options. Love the open patios and bar area at the lobby with evening entertainment. Great location at central bole. Walkable to near buy attractions and cafe. Overall I had no complaint.
Comment from Hotel Management
2 Sep 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Brook, Warm Greeting from Best Western plus Addis Ababa, thank you for taking the time to share your prestigious opinion we really appreciated your positive and important message and it will help us to do more for our valued guest, looking forward to welcome you on your next visit to Addis Ababa.Kindly regardsIvan Luna General ManagerBest Western Plus Addis Ababa
5 out of 5
by A verified traveler from Mount Laurel

Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Bramwel, Warm Greeting from Best Western plus Addis Ababa, thank you for taking the time to share your prestigious opinion we really appreciated your positive and important message and it will help us to do more for our valued guest, looking forward to welcome you on your next visit to Addis Ababa.Kindly regardsIvan Luna General ManagerBest Western Plus Addis Ababa
4 out of 5
by A verified traveler

Posted 19 Aug 2024
Clean and we'll equiped gym. Shuttle services were prompt. No wait at the airport.
Comment from Hotel Management
24 Aug 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Karanja, Warm Greeting from Best Western plus Addis Ababa, thank you for taking the time to share your prestigious opinion we really appreciated your positive and important message and it will help us to do more for our valued guest, looking forward to welcome you on your next visit to Addis Ababa.Kindly regardsIvan Luna General ManagerBest Western Plus Addis Ababa
5 out of 5
by A verified traveler

Chris

Posted 18 Aug 2024 on Hotels
Effective, polite check in. Great food at good price. Good gym. Excellent massage. Timely airport shuttle. Great stay.
Comment from Hotel Management
24 Aug 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Chris,Best Western Plus Addis AbabaDear Valued Guest, Warm Greeting from Best Western plus Addis Ababa, thank you for taking the time to share your prestigious opinion we really appreciated your positive and important message and it will help us to do more for our valued guest, looking forward to welcome you on your next visit to Addis Ababa.Kindly regardsIvan Luna General ManagerBest Western Plus Addis Ababa
4 out of 5
by A verified traveler

Posted 18 Aug 2024 on Hotels
Staff were very responsive...noise from neihhbors was loud...luggage handling was terrible
Comment from Hotel Management
24 Aug 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Rachel,Thank you for taking the time to share your feedback about your recent stay with us. We always aim to provide an exceptional experience for our guests, so we appreciate you bringing these issues to our attention.We are pleased to hear that our staff was responsive during your stay. Our team works hard to provide attentive and friendly service, so it's great to get positive feedback on this aspect of your visit. We will be sure to pass along your kind words to the staff members involved.We regret that you were disturbed by noise from neighboring rooms during your stay. Providing a quiet, peaceful environment is very important to us. If you had notified our staff about the issue, we would have been happy to address it promptly by speaking with the other guests or offering you a room change if available. Please don't hesitate to let us know about any disturbances in the future so we can rectify the situation.We are very sorry to hear about the poor experience with our luggage handling service. This is certainly not up to our usual high standards. We will be investigating this incident further to determine what went wrong and ensure it does not happen again. If you have any additional details you can provide about the specifics of the luggage handling issue, we would appreciate you sharing that information with us.We hope that despite these shortcomings, you were still able to enjoy your overall stay with us. If there is anything else we can do to make this right, please don't hesitate to let us know. We value your business and feedback, as it helps us to continuously improve our services.Thank you again for your review. We hope to have the opportunity to welcome you back for a more positive experience in the future.Kindly regardsIvan Luna General ManagerBest Western Plus Addis Ababa
5 out of 5
by A verified traveler

Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Timothy, Warm Greetings from Best Western plus Addis Ababa We are very happy that you enjoyed your stay at Best Western Plus Addis Ababa, we would like to thank you for your important and supportive feed backs. Looking forward to welcome you on your next visit to Addis Ababa.Kindly regards Ivan Luna General ManagerBest Western Plus Addis Ababa
4 out of 5
by A verified traveler

Posted 30 Jul 2024
First of all, would like to think Mr. Asmaraw who quick to assist me when I was indeed in need of help. Secondly, I would think Ms. Netay who kept my room clean whenever I needed it. She also helped eliminate the old smell in my room with fresh fragrance.
Comment from Hotel Management
24 Aug 2024 by BEST WESTERN PLUS ADDIS ABABA HOTEL, Hotel Management
Dear Gregory,Dear Valued Guest, Warm Greetings from Best Western plus Addis Ababa We are very happy that you enjoyed your stay at Best Western Plus Addis Ababa, we would like to thank you for your important and supportive feed backs. Looking forward to welcome you on your next visit to Addis Ababa.Kindly regards Ivan Luna General ManagerBest Western Plus Addis Ababa