Ratings based on 119 Verified Reviews
3.2 Room cleanliness
2.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jan 2022
by A verified traveler
NEVER BOOK A OYO HOTEL
Posted 4 Jul 2021 on HotelsFrom when I booked this hotel on 17.6.21, it was a total nightmare. I had questions to ask the hotel & I could never get through to them. I tried to contact them the night before my arrival because I knew I needed a code to get into the property which I hadn’t received. I emailed them (it was difficult to do even this as they only had set questions I could ask them previously so I had to contact hotels.com to do even this!). An email came back from them at 9.15pm advising me it would be send me the code the following day. By 2.30pm on the day of arrival, I still had not received it (booking in, I was advised was anytime between 3pm & midnight, on an email when I booked it), so I phoned them & spoke to Ahmed (the only time I managed through to get the hotel). I said my arrival time would be between 8pm & 9pm. He said I didn’t need a code. He said that would be ok. There is someone there 24/7. There would be someone to let me in. That was a blantant lie. I turned up at 8.25pm. From thereonin,, it was the worse experience I have ever had to trying to get into the property. There was no one from the property to let me in. I tried the 3 phone numbers I had from the property & no one answered. I tried calling hotels.com & phoned 8 times in total. Each time, they said they would put me through to another department but kept getting cut off. I asked the person I spoke to, to call me back but they didn’t. By 12.44am, they found another hotel for me after 1hour 21 mins of being on call
Comment from Hotel Management
7 Jul 2021 by Katey , Hotel Management
Hi, Karen! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Katey
by A verified traveler
Posted 29 Jun 2021 on Hotels
Comment from Hotel Management
30 Jun 2021 by Leo, Hotel Management
Hi, Juman! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex
by A verified traveler
Awful, dont even both with oyo or hotels.com
Posted 7 Jun 2021 on HotelsWell, i didnt even stay there, hotels.com wouldnt let me cancle the room then he took my money, and then proceeded to call me guranteeing a refund and i am yet to recieve it, he changed his number on the acton page so there was no way of contacting him. Disgusting service i wont be useing oyo or hotels.com again.
Comment from Hotel Management
8 Jun 2021 by Walter, Hotel Management
Hi, Czanya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Walter
by A verified traveler
Posted 28 May 2021
The property could be cleaned up a bit but my room did have a balcony which was nice. There are no staff in the hotel but they are just a text/phonecall away and very helpful.
Comment from Hotel Management
29 May 2021 by Jim, Hotel Management
Hi, thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Jim
by A verified traveler
NEVER EVER use this hotel, DONT DO IT TO YOURSELF
Posted 19 Feb 2021 on HotelsThis is the WORST hotel I have ever "tried to" stay at. DO NOT BOOK here. I arrived in the freezing cold (it was snowing and -1 degree outside), and was let into the extremely dirty hallway by another customer also trying to check-in. There is no reception, just a number written on a piece of paper inside the hallway. This number does not answer ever. Neither of us could contact the person to come. There was a separate number to contact OYO, which is the parent company of the hotel chain. When I called this number I got through to the "Reception Centre" of OYO. I was told by the person that worked there (it seemed there was only one) that it was impossible to contact the person in charge of this hotel and that they were sorry but there was nothing they could do. I booked the hotel for 10 nights and the person in the reception centre told me he was unsure if I would be able to check-in on any day. He offered to book me a hotel nearby but said that OYO could not cover it and that I would have to pay for it myself. I then contacted hotels.com booking centre and after FOUR hours of sitting in the disgusting cold hotel hallway I was finally placed into another hotel nearby. DONT USE THIS HOTEL. Its cheap but its not worth it. I dont even know why it is listed on hotels.com.
Comment from Hotel Management
20 Feb 2021 by Justin, Hotel Management
Something like this should not have happened, James. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Justin
by A verified traveler
A risky gamble with OYO Acton
Posted 3 Feb 2021 on HotelsHad made a reservation but was not able to check in. An initial email was sent, with a faulty booking ID and upon calling customer service many times, OYO representatives stated the booking was not found on its database. I would not recommend OYO Acton to anyone.
Comment from Hotel Management
4 Feb 2021 by Leo, Hotel Management
Hi, we never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex
by A verified traveler
Rubish
Posted 22 Jan 2021 on HotelsIt woz crap as cud not stay there they never sent correct info 2 access da premises
Comment from Hotel Management
23 Jan 2021 by Bella, Hotel Management
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!
by A verified traveler
Posted 9 Jan 2021
Comment from Hotel Management
12 Jan 2021 by Marie, Hotel Management
Hi, Justin! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!
by A verified traveler from Corby
Posted 11 Sep 2020
I’m very disappointed by your behaviour
You took my money and did not bother to provide me with accommodation
There was no one to receive me and I waited for 2 hours only to be told that I was not booked
This came as a shock to me as I had a confirmation text
A young tried everything to help me even giving the manager all the details of my booking
The manager said he was not going to give me a room as I was not on his computer list
I talked to one of your agents who kept me waiting for a hour and a half and I never hear from him again
It took me 2 hours to find alternative accommodation
So please return my money back and don’t ask me how my stay was
It’s sickening to treat people like that
I didn’t deserve that
Comment from Hotel Management
12 Sep 2020 by Ammy, Hotel Management
Hi, Elizabeth! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo
