Ratings based on 566 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
As expected
Comment from Hotel Management
25 Oct 2024 by cc, Hotel Management
Thank you!
by A verified traveler
Posted 19 Oct 2024
Very clean rooms The breakfast was fantastic
Comment from Hotel Management
20 Oct 2024 by cc, Hotel Management
Thank you! We look forward to seeing you again!
by A verified traveler
Posted 14 Oct 2024
Strong smell of smoke in our room and hallway.
Comment from Hotel Management
14 Oct 2024 by CC, Hotel Management
Thank you for your comments. We do try to keep the hallways clear of smoke smell so close to the doors exiting to smoking areas. I apologize for this less than perfect stay.
by A verified traveler
Posted 26 Sep 2024
Very nice hotel
Comment from Hotel Management
29 Sep 2024 by cc, Hotel Management
Thank you!
by A verified traveler from Northbrook
Posted 16 Sep 2024
The staff was very helpful whenever we needed them. Rooms are nice, mattresses new and comfortable, comforters and pillows exceptionally nice. The biggest negative is location...on the very border of town, with access via a very fast 4 lane highway (no traffic lights).
Comment from Hotel Management
16 Sep 2024 by cc, Hotel Management
We are happy to hear you enjoyed your stay and hope to see you again soon.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by cc, Hotel Management
We are sorry you were not happy with your stay. We strive to make all guests' stay a pleasant one. We use reviews such as your to coach our team. Thank you again for choosing Holiday Inn Express.
by A verified traveler
Posted 3 Sep 2024
I will do Holliday Inn Express again
Comment from Hotel Management
15 Sep 2024 by cc, Hotel Management
Thank you!
by A verified traveler
Posted 29 Aug 2024
Close to the areas we were visiting
Comment from Hotel Management
30 Aug 2024 by CC, Hotel Management
Thank you!
by A verified traveler
Posted 26 Jul 2024
The staff was all very friendly, cleanings were constantly going on even testing the pool and hot tub water, the room was all redone and very modern and the breakfast was very good!! The only thing is that on their website it showed a water view from the front of the hotel and there wasnt one. But we will definitely return.
Comment from Hotel Management
26 Jul 2024 by cc, Hotel Management
Thank you!
by A verified traveler
Posted 4 Jul 2024
they made it clear that no favors would be done for expedia users
Comment from Hotel Management
5 Jul 2024 by cc, Hotel Management
What type of "favor" did you request? Requests for upgrades, early/late check-in/check-out are extended to our members and are based upon availability.
