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4 Spa Resort Hotel

4.0 star property
Family-friendly hotel with 7 spa tubs and a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 4 Spa Resort Hotel

Premium bedding, minibar, in-room safe, desk
Sports facility
Sports facility
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Pet friendly
    Pet friendly
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Executive Double Room Single Use, Sea View

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Executive Double Room Single Use, Sea View

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
Daily housekeeping
  • 45 sq m
  • Sea view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double Room Single Use, Sea View

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Superior Double Room Single Use, Sea View

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
Daily housekeeping
  • 38 sq m
  • Sea view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

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Executive Double Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room, Sea View

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Executive Double Room, Sea View

Highlights

Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Room

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Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room Single Use

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Executive Double Room Single Use

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
Daily housekeeping
  • 45 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room Single Use

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Standard Double Room Single Use

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
Daily housekeeping
  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room (Spa)

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Standard Double Room (Spa)

Highlights

Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed, Sea View

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Superior Double Room, 1 Double Bed, Sea View

Highlights

Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
  • 38 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room (Etna view)

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Superior Double Room (Etna view)

Highlights

Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room Single Use (Etna view)

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Superior Double Room Single Use (Etna view)

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
Minibar
Daily housekeeping
  • 38 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

Premium bedding, minibar, in-room safe, desk

Executive Triple Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hair dryer
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Property amenity

Airone Wellness Hotel

Pool
Hot Tub
Breakfast included
Spa
8.8 out of 10, Excellent, (238)
The price is P5,103
P5,614 total
includes taxes & fees
Dec 3 - Dec 4
Airone Wellness Hotel
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About the neighborhood

Map
Via Nazionale Ss 114 Km 91/Vii, Aci Castello, 82, 95021

What's nearby

  • Via Etnea - 5 min drive - 5.3 km
  • Catania Fish Market - 8 min drive - 7.0 km
  • Piazza del Duomo - 8 min drive - 7.1 km
  • Catania Cathedral - 8 min drive - 7.1 km
  • Lungomare di Ognina - 10 min drive - 3.6 km

Getting around

  • Borgo Station - 5 min drive
  • Cannizzaro Station - 17 min walk
  • Fontanarossa Airport (CTA) - 36 min drive

Restaurants

  • ‪Longanà - ‬19 min walk
  • ‪Cuore di Pizza Pizzeria d'Asporto - ‬15 min walk
  • ‪La Perla Nera - ‬9 min walk
  • ‪Lido Bellatrix - ‬8 min walk
  • ‪Bar La Posada - ‬2 min drive

About this property

4 Spa Resort Hotel

Upscale family-friendly hotel near Piazza del Duomo
An airport shuttle, a poolside bar, and a terrace are just a few of the amenities provided at 4 Spa Resort Hotel. Indulge in a massage, a body treatment, and a manicure/pedicure at Centro Benessere 4Spa Luxury Beauty, the onsite spa. The on-site restaurant offers lunch, dinner, and light fare. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge)
  • Luggage storage, multilingual staff, and an elevator
Room features
All 60 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and hair dryers
  • Daily housekeeping, desks, and phones

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 7 spa tubs
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open select days
  • Spa tub
  • Thalassotherapy

Accessibility

  • Elevator

More

  • 4 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The listed pool fee is charged per person, per hour. The listed optional facility fees for spa tub, sauna, and pool access are charged per person, per hour. Access to the fitness center is EUR 8 per person, per hour. The fitness center is open Monday-Friday, and Saturday mornings, weekly. The fitness center and spa are closed on public holidays.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • One of the swimming pools
The following facilities are closed on Christmas Day:
  • Full-service spa
The following facilities are closed on Sunday and Saturday:
  • Fitness facility
The following facilities are closed on Monday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 31 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Pet fee: EUR 20.0 per pet, per day
  • Service animals are exempt from fees
  • Pool fee: EUR 10
  • Facilities fee: EUR 30 per person and includes use of: sauna; spa tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

4 Spa Aci Castello
4 Spa Resort Hotel
4 Spa Resort Hotel Aci Castello
4 Spa Resort Hotel Hotel
4 Spa Resort Hotel Aci Castello
4 Spa Resort Hotel Hotel Aci Castello

Frequently asked questions

Does 4 Spa Resort Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. One of the pools is closed seasonally each year from October 1 to May 31.

Is 4 Spa Resort Hotel pet-friendly?

Yes, 4 Spa Resort Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 31 lbs per pet. There's a fee of EUR 20.0 per pet, per day. Service animals are exempt from fees.

How much is parking at 4 Spa Resort Hotel?

Self parking is free at this property.

What time is check-in at 4 Spa Resort Hotel?

Check-in start time: 2:30 PM; Check-in end time: midnight.

What time is check-out at 4 Spa Resort Hotel?

Check-out is at 11 AM.

Does 4 Spa Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 40 per vehicle applies.

Where is 4 Spa Resort Hotel located?

This family-friendly Aci Castello hotel is located near the beach, within 2 mi (3 km) of Ionian Sea and Lungomare di Ognina. Port of San Giovanni and Norman Castle are also within 3 mi (5 km). Cannizzaro Station is 17 minutes by foot.

4 Spa Resort Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 85 out of 224 reviews" "
Rating 8 - Good. 88 out of 224 reviews" "
Rating 6 - Okay. 31 out of 224 reviews" "
Rating 4 - Poor. 14 out of 224 reviews" "
Rating 2 - Terrible. 6 out of 224 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Michelina

Liked: Cleanliness
The wellness center , one of the main reasons I chose the property, was closed for 2 months. There was no coffee machine, iron, robes and communication was limited in regards to the property. We were able to check in early which we greatly appreciated after an early flight. When the pool and wellness center are open I’m sure it’s amazing.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, fabulous staff.
Stayed 1 night in Mar 2024

4/10 Poor

behnam

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The room was dark facing to the wall! Breakfast was boring and not much choice. Hardly any staff at the breakfast. Inaccessible if you don’t have a car. Overall not worth the money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 5 nights in Aug 2021

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

P, Nyc

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
They checked us into a room that was already checked into with a woman’s belongings in. They upgraded us to a slightly better room that reeked of bleach. The spa which we booked the hotel to use was an up charge. Very unhappy with our stay
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Hotel was clean, pool was nice, restaurant needs a bigger menu
Stayed 5 nights in Aug 2019

10/10 Excellent

Bernie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. We will be back the next time we are in town.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
property needed a paint job. room was outdated. in need of a major upgrade. They had a computer for guest use but it did not work and no one was able to fix it. Staff would not print my boarding pass at the front desk.
Stayed 3 nights in May 2019

6/10 Okay

mdr, england

Liked: Cleanliness
Average hotel with some good views
Room was large and clean enough. Showers need updating. We paid extra for sea views but might as well have saved our money as there was no balcony and you had to stand at the window to get the view! All the indoor facilities cost quite a bit extra. We tried to book the spa and the lack of interest in even acknowledging our presence caused us not to bother. All the staff were too busy talking!! This hotel is more for businesses/conferences than tourists Also avoid unless you are Italian.
Stayed 10 nights in Sep 2018

8/10 Good

Dionisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Ok for 2 days no longer.
Hotels.com initially let us down and forgot to give a bed to our daughter. The hotel reluctantly agreed to change our room. We were put in a room just refurbished which was very nice however unfinished. wires were still hanging out of the wall on the balcony. The pool was nice and plenty of space. Largely stuck at. the hotel unless you have a car. Taxi to local town was 25-35 euro per trip. Bay view from balcony was outstanding.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Very good location if you do not want a hotel in the middle of the city, like we did. The most important advantages were the out of town location and the huge free parking available. Mind you: the entrance to the hotel from the road it 10 meters after the square turn, with a very small sign on the road, not lighted at night, though the is a huge very noticeable lighted sign above the inside main building. Very friendly staff, very accommodating. Food in breakfast was tasty and varied, nothing was missing. If one was finished, it was quickly replaced. We enjoyed very much the one dinner we had. Room was very clean and VERY VERY spacious with a very nice balcony faced to the sea. There was a minibar that we did not use, but no coffeemaker nor coffee. We did not use the spa facilities (no time), but looked into it and they seemed very nice and very popular (though not crowded). Some bizarre things: for example, room sign's' location in the corridor was in the opposite to its location. The mattress was 10 centimeters short off the bed frame. All the water cups in the room and at breakfast are the simplest plastic disposable ones, not what you will expect in a 4-star rated hotel... Also the cleaning service cart was sometimes left next to the room's door or the main elevator door during the evening. All in all we were quite satisfied from our experience and we recommend it.
Stayed 4 nights in Apr 2018

8/10 Good

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok but
Local area is ok if you have a car as otherwise walking in the evening is not ideal. I would have expected a LIMITED complimentary use of the spa facilities at a rate of over 90 euro a night. The in house restaurant staff are lovely, friendly and courteous.
Stayed 2 nights in Feb 2018

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel large and rooms larger. Gym great but no water in it or towels and have to pay even as a hotel resident. In morning after gym session no where to get any breakfast beyond juice and croissant. Pool area very nice and food in restaurant in evening was extremely good. Need to do more to make hotel guests wanted as opposed to spa day trippers
Stayed 1 night in Sep 2017

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient hotel
Nice quality hotel. Room was spacious and clean. Nice comfortable bed. Spa facilities and fitness area looked good but it turned out you had to pay. Nobody told us this at reception so it was a shame to then find this out at the entrance to both. Breakfast was ok-for the quality of the star rating I would have expected better quality food, this was the first hotel in Sicily of our whole stay with poor quality juice!. Restaurant menu was limited and rather expensive compared with our other hotels and offer in Catania.

10/10 Excellent

Sue, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our first impression of the hotel was the male receptionist. Unfortunately, our elderly taxi driver spoke no English insisted on going into the hotel, as we questioned the taxi fare which had been inflated from 15 to 40 euros.The receptionist dealt with the taxi driver with diplomacy and tact. We were then taken to our room which was exceptional - spacious,extremely clean, bathrobes and slippers, large flat screen TV, balcony, sofa and more room than we knew what to do with. The pool was lovely but you had to wear a bathing hat before being allowed to swim. The restaurant was spacious, the food was good but my only criticism was the menu didn't change. However, the choice at breakfast was excellent.We had a lovely stay at this hotel.

4/10 Poor

Craig

Disliked: Staff & service, room comfort
Hotel is soulless, rooms are big but kitted out from ikea. Pillows were aweful. Staff were nice but for a spa hotel I find it crazy that you have to pay for the pool and gym.

4/10 Poor

Rudolf

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Staff is not friendly and the first assigned room was terrible. overall experience this hotel was so bad and I think I wasted my vacation time

10/10 Excellent

Richard, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice relaxing place near Catania
We had two rooms (visiting together with our teenager granddaughters). Excellent hotel - with big rooms. Our rooms faced the open-air pool (piscine) with wonderful views. Unfortunately, we got rooms without balcony. otherwise we were very pleased by our stay. The personnel is friendly and helpful (Daniel at the reception and Ricardo - were especially nice) like most of the people in Sicilia, working at a bit lower "clock rate" than people from the northern part of Italy. The spa was excellent. Coming from the North is hard to reach by the GPS as there is no number indicated on the Via Nazionale. at the hotel the back-entrance is at via Domenico Tempio 5 - Aci Castello.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Noisy plumbing
Could hear to much noise from other rooms e.g. plumbing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the main reason I used to pick the hotel was the spa, otherwise the hotel is nice but not amazing. modern and clean but nothing spectacular. the spa is nice. many pools with different type of jets. yet, the spa could be improved by making the water temperature a little warmer. some of the pools were useless, and people tended to crowd over the useful pools (meaning with more efficient jets). the spa tends to be very busy and sometimes not too clean. the breakfast was very disappointing. in the summer it may be a wonderful location by the sea, but from november to april it is a very odd place to be - everything nearby is closed and deserted. on the other hand in the summer the spa is probably way overcrowded. I recommend this hotel in the spring and early fall.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Events rather than Hotel Hospitality
The hotel has a large Spa Resort connected to it as well as great facilities and is still in its early days of becoming known. This puts a focus on the creation of events to attract visitors to the resort - there were 3 events during the 6 days we stayed at the hotel. They took over areas where guests would normally be e.g. swimming pool and outdoor dining area - which left us our hotel room and balcony (or the inside dining area) to use. Two staff - one in the dining room and one who managed the outside area - recognised us and smiled on a number of occasions, however we did not feel as though we mattered much as guests - even if we were there for a long period of time. We had also booked an apartment and were put into a double room on arrival. There was no problem in changing once I went and asked and an apology was made. The apartment was very spacious and had facilities for cooking however there were no appliances, no utensils, no crockery, cutlery or glasses, no saucepans - in fact every cupboard and drawer was empty. Bathroom items - shampoo, soap etc. available. We had imagined going and purchasing local produce to bring back, however we visited local restaurants instead.

8/10 Good

Eleanore, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Pass on the Spa
Staff was friendly and helpful, the rooms were clean and comfortable, and Aci Castello was a beautiful city. The hotel is located directly off of the highway, so you cannot walk anywhere, such is a bit inconvenient. We only had one meal in the restaurant, which has a very limited menu, and the waist never brought one of the dishes we ordered - however, everything we ate was good. My friend and I booked hot stone massages that included an hour in the Turkish baths (i.e. four small jacuzzi tubs and 2 saunas - one at and one dry). The water in all of the baths was rather cold and not very relaxing. The stone massages were just odd rub downs on a cold table that resembled a waterbed - not to mention they lit up in bright colors and don't have the cut out to place your face in, so you're incredibly uncomfortable (and freezing) throughout the entire session.