Ratings based on 65 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
This is a really quaint property and the staff is beyond sweet and accommodating. The room was beautifully appointed and always squeaky clean! The bar and restaurant team are top rate and management team super professional Our only complaint is this is clearly a BUSINESS HOTEL with no pool or those kinds of amenities. Outside of that we absolutely loved our stay at the lovely Villa Monticello who made our first trip to Ghana so welcoming and comfortable. ❤️ ❤️
Comment from Hotel Management
2 Dec 2024 by Matilda Mikekpor. General Manager - Villa Monticel, Hotel Management
Dear Susan,Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay with us at Villa Monticello and that our staff, room, and restaurant met your expectations. It’s always our goal to make every guest feel welcome and comfortable, and we’re happy to know that we succeeded in doing so for your first trip to Ghana!We appreciate your feedback regarding the absence of a pool. While we cater to business travelers, we truly value your input as we continue to improve the guest experience.We hope to welcome you back to Villa Monticello in the future and thank you once again for choosing to stay with us.Kind regards,
by A verified traveler
Mixed Review_bad security
Posted 19 Oct 2024 on HotelsHotel is comfortable as a mid week business hotel, though there is very little to do over weekend. No pool. No garden to relax in. Room did not have a safe in it, until I complained on day 3
Terrible experience where the staff harassed me in my room to come down and meet someone at reception, and when that failed even allowed that person (not a guest) up into the hotel outside my bedroom. Bad security
Comment from Hotel Management
21 Oct 2024 by Matilda Mikekpor - GM, Hotel Management
Dear Mr. David,Thank you for taking the time to share your feedback. We deeply regret the inconvenience you experienced during your stay with us, especially regarding the lack of weekend activities, the safe in your room, and the unfortunate security lapse.Your comments have been taken very seriously, and we are reviewing our protocols to ensure this does not happen again. We value your safety and comfort above all else, and I sincerely apologize for the distress caused by the situation. We are, however, delighted to know that you are checking back in with us, and we greatly appreciate your decision to choose us again despite the lapses you encountered during your last stay. Please rest assured that we are addressing these matters, and we are committed to making your upcoming stay a more enjoyable experience.Kind regards,
by A verified traveler
Hotel with no elevator
Posted 22 Sep 2024 on HotelsExcellent service and food except the facility has no elevators. It was difficult walking the stairs. Lower part of stairs has no guard rails. It was extra difficult for an old disabled man. Hotel should invest in elevator.
Comment from Hotel Management
21 Oct 2024 by Matilda Mikekpor - GM, Hotel Management
Dear Nana,Thank you for your kind words regarding our service and food. We are truly sorry to hear about the difficulty you experienced with the stairs during your stay, and we deeply regret any inconvenience this caused you, especially given your circumstances.We understand how important accessibility is and appreciate your suggestion to invest in an elevator. Your feedback has been shared with our management team, and we will consider this as we plan future improvements to enhance the comfort of all our guests.Thank you for choosing to stay with us, and we hope to welcome you back under more accommodating circumstances.Kind regards,
by A verified traveler
Posted 17 Sep 2024 on Hotels
Great place great location
Comment from Hotel Management
22 Oct 2024 by Matilda Mikekpor - GM, Hotel Management
Dear Valued Guest,Thank you for kind words. They are much appreciated.Kind regards.
by A verified traveler
Posted 27 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Matilda Mikekpor - GM, Hotel Management
Dear Shulammite,Thank you for your review. We appreciate your feedback and look forward to welcoming you back.
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Matilda Mikekpor - GM, Hotel Management
Dear Yawo,Thank you for your thoughtful review. We are grateful you chose Villa Monticello, and we eagerly look forward to welcoming you back soon.Kind regards,
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
12 May 2024 by Matilda Mikekpor , Hotel Management
Hello DERRICK,Thank you for taking the time to rate us! We're delighted to know we met your expectations. We hope to welcome you back again soon!
by A verified traveler
Posted 13 Dec 2023
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Posted 9 Dec 2023 on Hotels
