Ratings based on 62 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Dinesh, Hotel Management
Dear milton,Greetings from The Cabin Hotel, Accra!We are glad to know that you liked our hotel. Thank you so much for your support.We look forward to the pleasure of welcoming you again soon!Warm RegardsGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Dinesh, Hotel Management
Dear Melanie,Greetings from The Cabin Hotel, Accra!It is very disappointing to know that you rated us with 3 stars. We tried our best to make your stay memorable but somehow you are not pleased. We sent messages to you multiple times pertaining to your Airport pickup and other details but never heard from.We assure to improve upon the aspects where we scored less.We hope you will accord us another opportunity & we look forward to welcome you back soon.Warm RegardsGeneral Manager
by A verified traveler
Posted 30 Oct 2024
The location was great very close to the airport and getting on the highway. The property was very clean. I felt safe and secure knowing there was 24 hour security The staff were very polite and helpful. I would definitely recommend The Cabin hotel
Comment from Hotel Management
1 Nov 2024 by Dinesh, Hotel Management
Dear Ceceile,Greetings from The Cabin Hotel, Accra!We are glad to know that you liked our hotel. The Team is humbled by your appreciation & we are immensely thankful for your support.We look forward to welcoming you back for another memorable experience.Warm RegardsGeneral Manager
by A verified traveler
Posted 23 Oct 2024
Professional with courteous staff
Comment from Hotel Management
24 Oct 2024 by Dinesh, Hotel Management
Dear Debbie,Greetings from The Cabin Hotel, Accra!We are highly thankful to you for sparing valuable time and sharing your feedback.Our staff always strives to go above and beyond to serve the guests. The team is humbled by your appreciation.We look forward to welcoming you back for another memorable experience.Warm RegardsGeneral Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Dinesh, Hotel Management
Dear Jojo,Greetings from The Cabin Hotel, Accra!Thank you so much for your kind appreciation. We are delighted to read that you had a wonderful time.We look forward to welcoming you back for another memorable experience.Warm RegardsGeneral Manager
by A verified traveler
Posted 18 Oct 2024
Rep at the time of check in was not amicable. No elevators so beware if you have a lot of bags. Shuttle they provide is an additional 20 dollars and does not run on Sundays.uber is literally 80 percent cheaper. Restaurant on site did not have most things on menu we tried to order. Then said the chef in back could not prepare a particular meal so they suggested we not order it. Ordered a stir fry and received a seafood Alfredo. Hotel manager came and argued with us that that is their stir fry. Ended up having to leaving and elsewhere to eat. Only stayed because it was for one night.
Comment from Hotel Management
18 Oct 2024 by Dinesh, Hotel Management
Dear Tasia,Greetings from The Cabin Hotel, Accra!My team and I are deeply concerned that your experience was less than satisfactory – please accept my heartfelt apology.Just to clarify on the highlighted dissatisfaction, the non availability of the elevator is mentioned in the property Accessibility. Airport shuttle charges are mentioned under Optional extras. We hope you must have gone through such details before booking the hotel.We offer complimentary Airport pickup on request between 10 am-07 pm except on Sundays. We sent you multiple requests if you wanted to avail complimentary Airport pickup facility but you never replied. Your arrival was on Saturday and we could have easily picked you up. Drop is chargeable and that is very clearly mentioned in the policies.The food was returned by you and we never charged for the same. We wish if you could have escalated the issue further to the general manager or could have spoken to the Chef. Your food could have been customized. The corrective measures have been put in the place to avoid any such inconvenience to our guests.We look forward to welcoming you back soon and hope that we can regain your trust and continue to be your preferred hotel for all your future visits.Warm RegardsGeneral Manager
by A verified traveler from Pooler
Posted 15 Oct 2024
Staff very helpful, close to airport and easy to use Uber, everything as described
Comment from Hotel Management
15 Oct 2024 by Dinesh, Hotel Management
Dear Alun,Greetings from The Cabin Hotel, Accra!Thank you so much for your kind appreciation. We are delighted to read that you had a wonderful time and the team exceeded your expectations.We look forward to welcoming you back for another memorable experience.Warm RegardsGeneral Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Dinesh, Hotel Management
Dear Kali,Greetings from The Cabin Hotel, Accra!Thank you so much for staying with us and sharing your valuable feedback. We are delighted that you had a wonderful time.We look forward to welcoming you back for another memorable experience.Warm RegardsGeneral Manager
by A verified traveler from Ashford
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Dinesh, Hotel Management
Dear Elizabeth,Greetings from The Cabin Hotel, Accra!Thank you so much for staying with us and sharing your valuable feedback.We look forward to welcoming you back for another memorable experience.Warm RegardsGeneral Manager
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Dinesh, Hotel Management
Dear Kwaku,Greetings from The Cabin Hotel, Accra!All apologies for causing inconvenience.Kindly share where we went wrong and how we can improve?We look forward to the pleasure of welcoming you again and showcasing suggested improvements.Warm RegardsGeneral Manager
