Ratings based on 115 Verified Reviews
4.8 Room cleanliness
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
The property was clean a well kept, and the hostess for the property was well manner and very helpful and respectful .
Comment from Hotel Management
28 Dec 2024 by Accra.Luxury, Hotel Management
Dear Gertrude,Thank you for your fantastic 5 out of 5 review! We're thrilled to hear that you found our property clean and well-maintained, and that our hostess was helpful, respectful, and attentive. We truly appreciate your kind words and look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 18 Dec 2024
The staff was very professional,helpful and friendly
Comment from Hotel Management
28 Dec 2024 by Accra.Luxury, Hotel Management
Dear Leonard,Thank you for the excellent 5 out of 5 review! We’re so glad to hear that our staff made such a positive impact on your stay with their professionalism, helpfulness, and friendliness. Your feedback is greatly appreciated, and we look forward to welcoming you again soon.Best regards,
by A verified traveler
Posted 14 Dec 2024
It was above my expectations. I liked the prompt responses every time.
Comment from Hotel Management
15 Dec 2024 by Accra.Luxury, Hotel Management
Dear Esther,Thank you for your fantastic review! We’re thrilled to hear that your experience exceeded your expectations. Our team strives to provide prompt and attentive service, and we’re glad that it made a positive impact on your stay.We truly appreciate your kind words and support, and we look forward to welcoming you back for another exceptional experience!
by A verified traveler
Posted 15 Nov 2024
I had a lovely experience here. Everything from the service to the staff to the interior design was amazing! The staff were very kind and helpful! I would recommend this place to potential guests: you won't regret it.
Comment from Hotel Management
1 Dec 2024 by Accra.Luxury, Hotel Management
Dear Anthony,Thank you so much for your fantastic 5/5 review! We’re thrilled to hear that you had a lovely experience and that you enjoyed our service, staff, and interior design.Your recommendation means a lot to us, and we can’t wait to welcome you back for another amazing stay!Warm regards,
by A verified traveler from Cherry Hill
Posted 26 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Accra.Luxury, Hotel Management
I apologize for the oversight! Here's the revised response incorporating "we":Dear Carolyn,Thank you for sharing your feedback, and we truly empathize with the challenges you faced during your stay. We understand how frustrating it must have been, especially given the circumstances surrounding the fire.While we strive to provide our guests with the best experience possible, we upgraded your accommodation at no extra cost when you expressed concerns about the original location. The fire was indeed an unfortunate event that was beyond our control, but we appreciate how quickly our team moved you to another property to ensure your stay could continue as smoothly as possible.Regarding the damaged items, we encourage guests to report any issues so we can address them promptly, and we didn’t receive any information from you about such items.We genuinely appreciate your understanding and your decision to stay with us, and we hope to have the opportunity to serve you better in the future. Thank you once again for your feedback.
by A verified traveler from Cherry Hill
Posted 25 Oct 2024
First, the property was not in the neighborhood as described on Expedia. We were moved to a better neighborhood. The next property looked nice on the inside on the surface. However, the TV in both rooms didn't work while we were there. The air conditioner had to be fixed in one room. I washed clothes and it flooded the whole apartment. Maintenance was called but never fixed properly. Lastly, the building experienced an electrical fire. It blew out my phone plug as well as my international plug. Due to the fire, we were moved to another property and left the next morning. I took out insurance so I asked them for a letter to verify the fire and my plug shortage so that I could report it to my insurance and they would not provide it.
If you don't want problems, go to a hotel.
Comment from Hotel Management
2 Nov 2024 by Accra.Luxury, Hotel Management
Dear Carolyn,Thank you for sharing your feedback, and we truly empathize with the challenges you faced during your stay. We understand how frustrating it must have been, especially given the circumstances surrounding the fire.While we strive to provide our guests with the best experience possible, we upgraded your accommodation at no extra cost when you expressed concerns about the original location. The fire was indeed an unfortunate event that was beyond our control, but we appreciate how quickly our team moved you to another property to ensure your stay could continue as smoothly as possible.Regarding the damaged items, we encourage guests to report any issues so we can address them promptly, and we didn’t receive any information from you about such items.We genuinely appreciate your understanding and your decision to stay with us, and we hope to have the opportunity to serve you better in the future. Thank you once again for your feedback.
by A verified traveler
Posted 15 Oct 2024
Very nice apartment, spacious and very clean. Lovely neighborhood with a community feel and very helpful staff. Our hostess was amazing, catering to all of our requests diligently and seamlessly
Comment from Hotel Management
20 Oct 2024 by Accra.Luxury, Hotel Management
Dear Alexander,Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed your spacious and clean apartment, as well as the lovely neighborhood. It’s wonderful to know that our staff and hostess were able to cater to your needs and make your stay enjoyable.We appreciate your kind words and look forward to welcoming you back for another great stay!Best regards,
by A verified traveler
Posted 15 Oct 2024
Very nice apartment, spacious and very clean. Lovely neighborhood with a community feel and very helpful staff. Our hostess was amazing, catering to all of our requests diligently and seamlessly
Comment from Hotel Management
20 Oct 2024 by Accra.Luxury, Hotel Management
Dear Alexander,Thank you for your wonderful 5-star review! We’re thrilled to hear that you found the apartment spacious and clean, and that you enjoyed the lovely neighborhood. It’s fantastic to know that our staff and hostess were attentive to your needs.We appreciate your kind words and look forward to welcoming you back for another great stay!Best regards,
by A verified traveler
Posted 12 Oct 2024
I stayed at this property for five nights and I was very impressed with the level of cleanliness in the rooms. Elther who is the manager of the facility was very supportive. She would always come around to check if the guests were doing okay. The housekeepers were very polite and helpful.
I will definitely recommend this place to any prospective visitor to Accra.
Comment from Hotel Management
20 Oct 2024 by Accra.Luxury, Hotel Management
Dear Joseph,Thank you for your fantastic 5-star review! We’re so glad to hear that you enjoyed your five-night stay and found the rooms exceptionally clean. Elther and our housekeepers will be thrilled to know their efforts made a positive impact on your experience.We appreciate your recommendation and hope to welcome you back for another great stay in Accra!Best regards,
by A verified traveler
Always an awesome stay
Posted 10 Oct 2024 on HotelsI love staying at Accra Luxury Apartments! My husband and I have stayed here more than 5 times so far. Anytime we are in Accra, this is the only place we like to stay. Elther is always great to us, before we check in and after we check out. I will always recommend staying at this property. It’s is always clean and quiet.
Comment from Hotel Management
20 Oct 2024 by Accra.Luxury, Hotel Management
Dear Jasmin,Thank you for your amazing 10/10 review! We’re thrilled to hear that you and your husband love staying with us and have chosen Accra Luxury Apartments as your go-to place in Accra. Elther will be delighted to know she made your stays special!We appreciate your continued support and recommendations. We look forward to welcoming you back for many more wonderful stays!Best regards,
