Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The hotel did not meet expectations. The rooms with 2 beds were fine but single bed rooms were terrible, everything old and damaged. Stuff on reception was almost never smiling and English level was poor. The beach was cool as well as activities on the beach. Food 6/10. We saw some seafood, but always huge line to hot table. No snack option and offer to get cocktails on the beach is very slow. Area is dangerous to be walking alone.
Good part: the hotel had good access and options for people with disabilities. Nevertheless only 2 elevators operated with very small room. Shows in the night were interesting as well.
Our family will not choose this hotel again unfortunately.
Comment from Hotel Management
18 Jan 2025 by ritz, Hotel Management
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión
by A verified traveler from Burbank
Posted 29 Dec 2024
Comment from Hotel Management
18 Jan 2025 by ritz, Hotel Management
gracias por su visita. saludos
by A verified traveler from Burbank
Posted 29 Dec 2024
Comment from Hotel Management
18 Jan 2025 by ritz, Hotel Management
gracias por visita, saludos
by A verified traveler
Posted 16 Dec 2024
Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.
Comment from Hotel Management
18 Jan 2025 by ritz, Hotel Management
Su opinión es muy importante para realizar las mejoras en las áreas de oportunidad que nos menciona a fin de brindarle un servicio que cubra sus expectativas y nos permita recibirlo como cada año en esta su casa.
by A verified traveler
Posted 12 Dec 2024
Good place
Comment from Hotel Management
18 Jan 2025 by ritz, Hotel Management
gracias por su visita, saludos
by A verified traveler
Posted 19 Nov 2024
Pasamos muy buenas Vacaciones,
buen servicio habitaciones cómodas aunque todavía se ven los estragos del Huracán que les sucedió no hace mucho
I A M
by A verified traveler
Posted 15 Nov 2024
The facilities are ok, but i see two problems, one its the elevators don't work and we are in the 10th floor, we have been waiting for couples hours so far, and 2nd, the hotel Kristal that its next door, all their drainage water comes out straight to the beach and the ocean, its absolutely disgusting
The Ritz needs a serious upgrade, it looks old and cheap decoration. The staff are fantastic, food its good and the beach clean and well kept.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
18 Jan 2025 by ritz, Hotel Management
gracias por su visita, saludos
by A verified traveler
Posted 6 Nov 2024
G
by A verified traveler
Posted 5 Nov 2024
Great family place
