Ratings based on 664 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2023 on Orbitz
This is a premier hotel. As far as beachfront lodges go, it would be hard to compete with Quinta. The staff, on the whole, are terrific. And the accommodations tremendous! BUT, there are a few things to be aware of…. The restaurant is VERY EXPENSIVE. We (two) had a total of five meals over three days, and it cost me over $750. I don’t know how that’s possible, except that I did not pay sufficient attention to the pricing in pesos. It would benefit the international traveler to ensure all menus contain $ listings, instead of only displaying peso prices. It’s a tourist getaway, so there is obviously no hesitation to charge exorbitantly. I’m still astounded by the amounts. Another thing to consider… the hotel does not have easy access. The heavy security apparatus makes coming and going a challenge. If you’re traveling by taxi, it can be an aggravation. I would rent a car if I had it to do over again. There was one incident with a guest in the suite above playing excessively loud music, apparently preferring to party rather than enjoy the surf side experience. I complained to the front desk, and fortunately the matter was resolved within an hour. The main thing to bear in mind is, Quinta is not within easy walking distance to common services, like grocery stores, restaurants and malls. Be prepared to spend on transportation if you’re planning to go out and visit places in Acapulco. But if your objective is a relaxing seaside stay, there is possibly no better place in Acapulco.
Comment from Hotel Management
11 Oct 2023 by Guest service, Hotel Management
Dear guest,Thank you so much for this review, we hope to see you again soon
by A verified traveler
Posted 6 Oct 2023
Service was impeccable, but AC was malfunctioning and Tv also. Bugs found around toilet and no coffee in bedroom.
Comment from Hotel Management
8 Oct 2023 by Guest service, Hotel Management
Dear guest Thank you for your visit and your comments
by A verified traveler
Posted 29 Sep 2023
Comment from Hotel Management
21 Oct 2023 by Servicio al huésped, Hotel Management
Les esperamos pronto
by A verified traveler
Posted 31 Jul 2023
Excellent place!!!
Comment from Hotel Management
1 Aug 2023 by Guest service, Hotel Management
Dear guestThank you so much for your visit, we hope to see you again soon
by A verified traveler from Chula Vista
Posted 27 Jul 2023
Food was very limited and really bad. My wife got sick eating shrimp at beach level restaurant.
By far, nothing close to previous experiences in other Quinta Real Hotels.
Not recommended at all.
Comment from Hotel Management
1 Aug 2023 by Guest service, Hotel Management
Dear Guest We are very sorry this happened. We hope ypu let us change this comment
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
31 Jul 2023 by Servicio al Huésped , Hotel Management
Estimado huesped Gracias por su calificación y su visita. Los esperamos pronto
by A verified traveler
Classic Acapulco hotel with excellent service
Posted 19 Jul 2023 on HotelsVery pleasant stay in a perfect location in Acapulco.
The service is excellent, and I want to specially mention Victor, server at the restaurant, as he went above and beyond to make sure we were satisfied.
Don't forget to try the pina colada served at the pool and on the beach, it is especially delicious.
Comment from Hotel Management
31 Jul 2023 by Guest Service , Hotel Management
Dear guestThank you very much for your service. We are glad that you found this place a very pleasant one. We will let our staff know about this review
by A verified traveler
Posted 15 Jul 2023
Comment from Hotel Management
8 Aug 2023 by Servicio a huésped, Hotel Management
Muchas gracias por su calificación
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Servicio a huésped, Hotel Management
Estimado huésped Lamentamos la calificación que se recibimos. Nos gustaría tener mas detalles acerca de su visita. Estamos a sus ordenes en qracagtedc@quintareal.com
by A verified traveler
Posted 18 Jun 2023
Comment from Hotel Management
25 Jun 2023 by Servicio a huésped, Hotel Management
Estimado huésped Esperamos que ponto nos visite de nuevo para mejorar esta calificación
