Ratings based on 994 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
I like the indoor pools, but they gave me my room after one hour of my check in.
Comment from Hotel Management
31 Oct 2024 by Gerente de Calidad, Hotel Management
Dear Isac, thank you for sharing your feedback with us. We are glad to hear that you enjoyed our indoor pools. However, we apologize for the delay in providing your room upon check-in. Your comfort and satisfaction are our top priorities, and we will address this issue with our team to ensure a smoother and more efficient check-in process in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience. Thank you for choosing Krystal Beach Acapulco.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
13 Oct 2024 by Gerente de Calidad, Hotel Management
Estimado Grendolyn Gracias por calificar nuestros servicios, esperamos tenerlo en casa nuevamente y seguir cumpliendo sus expectativas.Saludos cordiales.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
13 Oct 2024 by Gerente de Calidad, Hotel Management
Estimado SalomónAgradecemos su reciente visita y calificación, esperamos que nos visiten nuevamente muy pronto. Reciba un cordial saludo.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by Director General , Hotel Management
Estimada María agradecemos su valoración a nuestros servicios, estamos muy contentos y esperamos tenerlos en casa muy pronto. Reciba un cordial saludo de parte del staff de Krystal Beach Acapulco.
by A verified traveler
Posted 29 Jul 2024
Its the worst place I have been too. No a/c light went out. Extremities loud and dirty. Staff was horribly, would never recommend.
Comment from Hotel Management
12 Aug 2024 by Gerente de Calidad, Hotel Management
Estimada Xochitl, agradecemos su visita y comentario al respecto, seguimos trabajando para ofrecerles un mejor servicio, de antemano le ofrecemos una sincera disculpa, esperamos que un futuro nos de la oportunidad de cambiar su perspectiva.Saludos cordiales.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Gerente de Calidad, Hotel Management
Estimado Eduardo, muchas gracias por su preferencia, fue un placer atenderlo durante su estadía, le agradecemos por compartir su experiencia con nosotros, esperamos su visita muy pronto, saludos cordiales
by A verified traveler
Posted 26 Oct 2023
by A verified traveler
Posted 24 Oct 2023
Bar, restaurant, in beach
by A verified traveler
Posted 17 Oct 2023 on Hotels
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by Director General , Hotel Management
Estimado Sr. FelipeAgradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Krystal Beach Acapulco.Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente!Saludos cordiales,
