Ratings based on 107 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2019
Very old place. The AC didn’t work well. The grounds of the hotel look like they were once nice but are run down and the gardens are a mess. I wont be back
Comment from Hotel Management
5 Aug 2019 by Front desk manager, Hotel Management
Dear Guest we regret not being able to meet the expectations generated.
Although the hotel is old, we are striving to improve the areas and make the necessary repairs to improve the stay of those who entrust us their vacations
by A verified traveler from Chicago
Posted 7 Jul 2019
Nicely located near a lot of local restaurants and the beach. Lots of hidden fees and does not have the amenities mentioned on Expedia. No Internet in the rooms. You have to go to the lobby for that. And that’s far. AC semi work. Gym does not exist. And pools are out of order. For maintenance. Not happy at all. Won’t recommend.
Comment from Hotel Management
10 Jul 2019 by front desk manager, Hotel Management
Dear guest, we appreciate your preference, and we are so sorry to read that we've disapointed you. We are checkin on the amenities, the internet company has failed with the service they provide, we are looking for better options, we are working on maintainance on the main pool trying to give better service to our guest. Hope to have the opportunity to have you as a guest againg and the opportunity to change the idea and the service provided.
by A verified traveler
Posted 18 May 2019
Property is old...need improvements....no wifi on rooms...
Comment from Hotel Management
31 May 2019 by Front Desk Manager, Hotel Management
Dear Guest, you're right our hotel is old, and we're working on the improvements need it, we;re trying to get wifi in the rooms but as te property is wide, this is taking more much time.
We are working to fix it and hope you decide to come again and let us be at your service and show you the improvements.
by A verified traveler
Posted 23 Apr 2019
PLEASE DO NOT BOOK THIS HOTEL, Was very disappointed stay there
Comment from Hotel Management
31 May 2019 by Front Desk Manager, Hotel Management
Dear Guest, we're so sorry to know that you were disappointed by our service, we are working in order to offer better service and working on the áreas, hope some day you can give us the opportuny the improvements we are making
by A verified traveler
Posted 22 May 2018
Its a relaxing place and close to everything. We loved it qnd the crew was great
Comment from Hotel Management
31 May 2018 by Marco A Tello / GM, Hotel Management
Good afternoon,
Thank you very much for your visit, when you want to return this is your home.
Tell me when you come back, for give you an especial wellcome.
We are waiting for you soon.
Recommended
for Everyoneby A verified traveler from World Citizen
Unique and Refreshing
Posted 2 Apr 2018
Pros: The view, the location, my amazing suite, but most importantly the level of customer service.
Cons: The property is under new management and I can attest to improvements already under way. For now, the wifi and gym could be better.
Location: Again, the property is located within walking distance of Condesa Beach. Condesa Beach is the most popular and trendy beach in the area.
I love to travel and often times my plans are last minute; if at all in existence. My most recent "travel on a whim" experience was a road trip from Mexico City to Acapulco. I decided to spend (4) nights in Acapulco for some much needed R&R after (quite honestly) partying in Mexico City. I searched for accommodations by amenities and (1) property had what I was looking for. Villa Vera Acapulco. I am an avid tennis fan and player and this property has (2) clay courts available for rental with or without a tennis pro. There is also several pools and the property is located within walking distance of Condesa Beach.
I don't want to talk about my rental car experience before arriving to Acapulco, but what I do want to mention is that when I finally made it to Acapulco, the staff at Villa Vera were amazingly calm and accommodating with me (I was tired and frustrated. I'm human). Throughout my (4) night stay, every member of the Villa Vera staff continued this 5star level of customer service.
One of my taxi drivers in Acapulco said that the beach city has not seen a lot of non-Mexican tourists in over (20) years. Many travelers are opting for Cancun, Puerto Vallarta, and Cabo San Lucas instead. I am, however, very happy with Acapulco and Villa Vera! Highly recommended. The manager Amaury is amazing and he speaks English if your Spanish is not up to par.
by Maria
Pretty good for the money paid.
Posted 6 Oct 2017 on Hotelsoverall the stay was good. only had a couple of issues. the shower head was not working for 2 days had to shower against the wall but they later changed it and it was good. I had no wifi for my whole stay. i was told that it didnt reach as far as my room. I was in one of the villas. I would still return to this hotel.
Recommended
for Everyoneby A verified traveler from Boston Ma
Posted 29 Aug 2017
The hotel is one of the best l have stayed at. The room were the biggest and the best layed out I have ever stayed in and the food was great and Everyone in the hotel was also very helpful and always there when you needed them with a smile.
Location was excellent to,and everything in all was a beautiful experience
Thank you Villa Vera ,l will be back ;)
Recommended
for Everyoneby A verified traveler from mexico city
Good Deal
Posted 21 Mar 2017Even though this hotel isn't close to te beach I consider it a good deal because it's not expensive and the rooms are nice. Although the hotel looks old it is very clean and well maintained. I didn't like that the check out time is at 10 am (although you can leave at 12pm).
by James
Posted 20 Feb 2017 on Hotels
Staff were polite enough, but the rooms were a tad grubby. The food wasn't very good. The food had a general old school feel to it, like they weren't too fussed about upkeep. Considering we got the room at half price it was not impressive. To pay any more than we did, we'd be getting ripped off...
