Ratings based on 1,000 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2023
by A verified traveler
Posted 18 Oct 2023
by A verified traveler
Posted 17 Oct 2023
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
by A verified traveler
Posted 25 Sep 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023
*
by A verified traveler
Posted 13 Sep 2023
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
by A verified traveler
Posted 6 Sep 2023 on Hotels
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio
that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
by A verified traveler
Posted 22 Aug 2023
El hotel requiere ya de mucho mantenimiento, las instalaciones son viejas, los muebles requieren una renovación ya que se están volviendo inservibles, las llaves de lavabo o regadera ya no funcionan adecuadamente, la alberca tiene unas secciones tipo jacuzzi de las cuales solo funciona 1, la alberca solo la limpian con liquidos y es notable que requiere también filtración y ser aspirada, en ocasiones en agua esta verde. En general me parece que le falta mantenimiento a todo.
El personal es atento y se esmera en hacer su trabajo, la comida me parece cara considerando costo beneficio.
by A verified traveler
Posted 15 Aug 2023
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
by A verified traveler
Posted 14 Aug 2023
