Ratings based on 452 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024 on Hotels
by A verified traveler
Posted 2 Feb 2024
I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis,
by A verified traveler
No era lo que esperaba
Posted 8 Jan 2024 on HotelsMal servicio, mal encarados y con poca disponibilidad para resolver dudas.
Deberían o cambiar a la gente de recepción o sugerirles que traten bien a los huéspedes.
by A verified traveler
Posted 15 Sep 2023
Not crowded which was nice but the hotel could have been cleaner and cozier for the local currency.
by A verified traveler
Posted 3 Aug 2023
Estaba a punto de caerse en pedazos , las cortinas rotas , los azulejos quebrados, las peores camas , el agua del piso del baño se salía , la peor experiencia de mi vida no aguante y me fui aparte de eso el servicio del check in lo dio una persona que no procesa correctamente su cabeza , tuve que cruzar la calle y rentar otro hotel publicidad engañosa
by A verified traveler
Posted 18 Jul 2023
Very dirty shower had a leak one day no light no power
by A verified traveler
Posted 31 May 2023 on Hotels
they don’t have phone un the room. and shampoo etc i got all-inclusive i was expecting. more they have lot limitations
by A verified traveler
Posted 25 May 2023
Don’t stay here. The pictures of the property are from when it was first built. It reminded me of Cuba. Paint peeling, black mold in the showers and swimming pools. The air conditioning didn’t not work in our room so they gave us another room and the AC didn’t work there either. No drinks or food allowed in the pool area, limited food at the one restaurant. Cigarette burns in the furniture. The air intake vents were covered in dust so you basically breath that in. It literally looks like a Third World country hotel. They only redeeming thing is that the staff was nice. Not very accommodating but nice.
by A verified traveler
Posted 18 Apr 2023
No wi-fi in the room…. Just elevator was working… the staff was friendly
by A verified traveler
Posted 29 Mar 2023
They charged me 45 extra dollars for my kids, even though room was same rate on expedia for 4. When an expedia rep tried to contact property they refused to answer the phone and said they couldn't check emails. The room was hot and air barely worked. The pillow cases smelled like mildew. The pool looked really dirty, no iron, dirty towels
