Ratings based on 1,000 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2023
The package was sold with a pool being taken out of service. There was also construction to repair a pool and build a pool. I allready paid for the trip and didn’t have enough funds to book a second trip. So I went hoping for the best. The beach is tiny and is there are gangs running an unsafe seafood experience. They rented a seafood to me without the plug in it hoping I would sink it it took on water and thankfully I am a mechanic and have been on the ocean my whole life I was able to beach the seafood before it sank. In Mexico if you sink it you end up in jail until you pay for it. There were also massive rocks outside the hotel with large rocks if I had sunk outside the hotel a life could have been lost. The hotel staff had known that there were problems with these guys outside of there hotel and still let them do business there. I would not book an experience or package in Acapulco again on Expedia they don’t vet the hotels or businesses and somebody could lose a life. I want a refund.
Comment from Hotel Management
10 Oct 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Hello Jason, first of all thank you very much for giving us the chance to be at your service and for taking a moment to value our services. We're very sorry to know that your recent visit to Acapulco hasn't been the ideal. We inform you that we don't have any private beaches in the port of Acapulco, and being the beaches of public domain, there are always some seafood sellers and people renting jet skis to the tourists. Although we don't recommend to eat food from external suppliers, this dynamic among the guests is very common and totally under their responsibility. We are very sorry for the issues that you kindly share, we can assure you that we're working the best we can and as fast as we can to finish as soon as possible with all the remodeling works. We're glad to know that you're ok and we hope to have the chance to see you back someday in the future and to show you great changes. Have a very good day!
by A verified traveler
Posted 3 Oct 2023
Everything was excellent except the bar next to the hotel was SUPER LOUD from 10 pm to 5 am. Friday, Saturday and Sunday it was horrible 😞
Comment from Hotel Management
3 Oct 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Hi Velia, thank you very much for choosing to stay with us. We're very sorry to know that your last visit to the hotel hasn't been the ideal, we'll find the way to improve even more in all aspects. We remain at your service, have a great week!
by A verified traveler
Posted 2 Oct 2023
Some people here are nice but when I checking, they didn’t advise that the charges were going to be made in pesos so I paid with an American CC and at checkout they made me pay the difference of the rate exchange and they did it because that day the value of the Mexican peso went down so the total charge was higher that day. NOT Fair nor professional ether specially because they didn’t advise me of this procedure. I won’t be back and I don’t recommend this hotel.
Comment from Hotel Management
3 Oct 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Hello Tony, we're very sorry for the inconvenience. Yes all the payments are made in mexican pesos, and we'll do our best to prevent these misunderstandings from happening. We're truly sorry and hope to have the chance of your return someday. We remain at your service, have a very good day.
by A verified traveler
Good Location, Not good for Relax.
Posted 26 Sep 2023 on HotelsGreat Location, too noise, dated windows.
Comment from Hotel Management
26 Sep 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Thank you very much for taking a moment to value our services, we're very sorry to know that your last experience hasn't been the ideal. We'll do our best to keep on improving in all aspects, have a wonderful say. We remain at your services.
by A verified traveler from North Las Vegas
Posted 17 Sep 2023
I liked everything. The rooms are a bit dated but everything was very nice and everyone friendly.
Comment from Hotel Management
18 Sep 2023 by FIESTA AMERICANA ACAPULCO VILLAS, Hotel Management
Thank you very much! Have a wonderful day Sergio, come back soon.
by A verified traveler
Posted 13 Sep 2023 on Hotels
Comment from Hotel Management
15 Sep 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Muchas gracias por visitarnos Edna, muchas gracias por haber elegido tu estancia con nosotros. Lamentamos mucho que tu experiencia en el hotel no haya sido la mejor, nos encontramos en proceso de mejoramiento para poder brindar a nuestros socios y huéspedes una estancia muy agradable. Estamos para servirte.
by A verified traveler
Posted 12 Sep 2023
Comment from Hotel Management
3 Oct 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Hola Alfredo, de antemano muchas gracias por haber elegido tu estancia con nosotros. Pondremos nuestro mayor esfuerzo por seguir mejorando ampliamente en todos los aspectos, lamentamos que en esta ocasión tu estancia en el hotel no haya sido la mejor. Esperamos volver a verte muy pronto y lograr que tu próxima estancia sea simplemente maravillosa. Estamos a tus órdenes.
by A verified traveler
Posted 9 Sep 2023 on Hotels
Comment from Hotel Management
10 Sep 2023 by Staff de Fiesta Americana Acapulco Villas, Hotel Management
gracias por su preferencia, esperemos verlo pronto
by A verified traveler
Posted 5 Sep 2023
Love ut
Comment from Hotel Management
5 Sep 2023 by Fiesta Americana Acapulco Villas, Hotel Management
Thank you very much! Have a wonderful day Roger, come back soon.
by A verified traveler
Posted 31 Aug 2023
Comment from Hotel Management
31 Aug 2023 by FIESTA AMERICANA ACAPULCO VILLAS, Hotel Management
We are very pleased to hear your found your stay at out hotel to your liking, we hope to see you again very soon.
